Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSkillsEducationDemographicsJob DescriptionHow To HireBest CompaniesJob Outlook

Compare

Medicare correspondence representative vs customer service representative

The differences between medicare correspondence representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a medicare correspondence representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a medicare correspondence representative has an average salary of $37,896, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a medicare correspondence representative include patients, appeals and customer issues. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Medicare correspondence representative vs customer service representative overview

Medicare Correspondence RepresentativeCustomer Service Representative
Yearly salary$37,896$32,260
Hourly rate$18.22$15.51
Growth rate-4%-4%
Number of jobs28,554209,515
Job satisfaction-4
Most common degreeBachelor's Degree, 35%High School Diploma, 33%
Average age4040
Years of experience412

Medicare correspondence representative vs customer service representative salary

Medicare correspondence representatives and customer service representatives have different pay scales, as shown below.

Medicare Correspondence RepresentativeCustomer Service Representative
Average salary$37,896$32,260
Salary rangeBetween $29,000 And $49,000Between $25,000 And $41,000
Highest paying City-Des Moines, WA
Highest paying state-Washington
Best paying company-Oracle
Best paying industry-Insurance

Differences between medicare correspondence representative and customer service representative education

There are a few differences between a medicare correspondence representative and a customer service representative in terms of educational background:

Medicare Correspondence RepresentativeCustomer Service Representative
Most common degreeBachelor's Degree, 35%High School Diploma, 33%
Most common majorBusinessBusiness
Most common collegeStanford University-

Medicare correspondence representative vs customer service representative demographics

Here are the differences between medicare correspondence representatives' and customer service representatives' demographics:

Medicare Correspondence RepresentativeCustomer Service Representative
Average age4040
Gender ratioMale, 24.6% Female, 75.4%Male, 30.5% Female, 69.5%
Race ratioBlack or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 21.2% Asian, 6.2% White, 56.6% American Indian and Alaska Native, 0.6%Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between medicare correspondence representative and customer service representative duties and responsibilities

Medicare correspondence representative example responsibilities.

  • Manage CMS communications throughout the organization.
  • Follow specific HIPAA guidelines as set forth by company regulations.
  • Maintain, update, and review member files adhering to strict HIPPA guidelines.
  • Send high volume of written correspondence/affirmation letters to providers and patients.
  • Provide professional and confidentiality with patient information due to HIPPA regulations.
  • Assist with data reports by comparing enrollment error reports against system information along with CMS records to validate information accuracy.
    • Show more

Customer service representative example responsibilities.

  • Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
  • Maintain cleanliness and safety and assist patients as necessary.
  • Operate POS system and maintain exceptional and consistent customer service.
  • Exercise proofreading and basic math skills to maintain quality control over documents process
  • Work in customer service department entering information into customer relationship management (CRM).
  • Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
    • Show more

Medicare correspondence representative vs customer service representative skills

Common medicare correspondence representative skills
  • Patients, 18%
  • Appeals, 9%
  • Customer Issues, 8%
  • CMS, 7%
  • Medicaid, 6%
  • Inbound Calls, 6%
Common customer service representative skills
  • Cleanliness, 10%
  • POS, 7%
  • Data Entry, 6%
  • Sales Floor, 6%
  • Customer Service, 5%
  • Home Health, 5%

Medicare Correspondence Representative vs. similar jobs

Medicare Correspondence Representative related careers

Medicare Correspondence Representative related jobs

What similar roles do

Updated January 8, 2025

Browse office and administrative jobs