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Medicare correspondence representative vs patient service representative

The differences between medicare correspondence representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a medicare correspondence representative and a patient service representative. Additionally, a medicare correspondence representative has an average salary of $37,896, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a medicare correspondence representative include patients, appeals and customer issues. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Medicare correspondence representative vs patient service representative overview

Medicare Correspondence RepresentativePatient Service Representative
Yearly salary$37,896$32,476
Hourly rate$18.22$15.61
Growth rate-4%-4%
Number of jobs28,554165,920
Job satisfaction--
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 32%
Average age4040
Years of experience44

Medicare correspondence representative vs patient service representative salary

Medicare correspondence representatives and patient service representatives have different pay scales, as shown below.

Medicare Correspondence RepresentativePatient Service Representative
Average salary$37,896$32,476
Salary rangeBetween $29,000 And $49,000Between $27,000 And $38,000
Highest paying City-Seattle, WA
Highest paying state-Vermont
Best paying company-University of California, Berkeley
Best paying industry-Health Care

Differences between medicare correspondence representative and patient service representative education

There are a few differences between a medicare correspondence representative and a patient service representative in terms of educational background:

Medicare Correspondence RepresentativePatient Service Representative
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 32%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Medicare correspondence representative vs patient service representative demographics

Here are the differences between medicare correspondence representatives' and patient service representatives' demographics:

Medicare Correspondence RepresentativePatient Service Representative
Average age4040
Gender ratioMale, 24.6% Female, 75.4%Male, 11.9% Female, 88.1%
Race ratioBlack or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 21.2% Asian, 6.2% White, 56.6% American Indian and Alaska Native, 0.6%Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between medicare correspondence representative and patient service representative duties and responsibilities

Medicare correspondence representative example responsibilities.

  • Manage CMS communications throughout the organization.
  • Follow specific HIPAA guidelines as set forth by company regulations.
  • Maintain, update, and review member files adhering to strict HIPPA guidelines.
  • Send high volume of written correspondence/affirmation letters to providers and patients.
  • Provide professional and confidentiality with patient information due to HIPPA regulations.
  • Assist with data reports by comparing enrollment error reports against system information along with CMS records to validate information accuracy.
    • Show more

Patient service representative example responsibilities.

  • Manage the daily release of charges to A/R.
  • Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
  • Provide caring and compassion to elderly and developmentally disable patients.
  • Demonstrate respect, compassion and confidentiality for patients and family members.
  • Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
  • Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.
    • Show more

Medicare correspondence representative vs patient service representative skills

Common medicare correspondence representative skills
  • Patients, 18%
  • Appeals, 9%
  • Customer Issues, 8%
  • CMS, 7%
  • Medicaid, 6%
  • Inbound Calls, 6%
Common patient service representative skills
  • Patients, 20%
  • Customer Service, 12%
  • Excellent Interpersonal, 7%
  • Check-In, 7%
  • Patient Service, 6%
  • Excellent Organizational, 6%

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Updated January 8, 2025

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