Member service representative vs associate customer service representative

The differences between member service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Member service representative vs associate customer service representative overview

	Member Service Representative	Associate Customer Service Representative
Yearly salary	$31,395	$35,215
Hourly rate	$15.09	$16.93
Growth rate	-4%	-4%
Number of jobs	214,036	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Member service representative vs associate customer service representative salary

Member service representatives and associate customer service representatives have different pay scales, as shown below.

	Member Service Representative	Associate Customer Service Representative
Average salary	$31,395	$35,215
Salary range	Between $21,000 And $45,000	Between $26,000 And $46,000
Highest paying City	Alameda, CA	Washington, DC
Highest paying state	Hawaii	Massachusetts
Best paying company	Tinker Federal Credit Union	Deutsche Bank
Best paying industry	Insurance	Finance

Differences between member service representative and associate customer service representative education

There are a few differences between a member service representative and an associate customer service representative in terms of educational background:

	Member Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Member service representative vs associate customer service representative demographics

Here are the differences between member service representatives' and associate customer service representatives' demographics:

	Member Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between member service representative and associate customer service representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Member service representative vs associate customer service representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Member Service Representative
Member Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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