Member service representative vs associate, member services

The differences between member service representatives and associates, member services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and an associate, member services. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Member service representative vs associate, member services overview

	Member Service Representative	Associate, Member Services
Yearly salary	$31,395	$45,920
Hourly rate	$15.09	$22.08
Growth rate	-4%	-4%
Number of jobs	214,036	121,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

Member service representative vs associate, member services salary

Member service representatives and associates, member services have different pay scales, as shown below.

	Member Service Representative	Associate, Member Services
Average salary	$31,395	$45,920
Salary range	Between $21,000 And $45,000	Between $19,000 And $107,000
Highest paying City	Alameda, CA	Daly City, CA
Highest paying state	Hawaii	New York
Best paying company	Tinker Federal Credit Union	West Tennessee Healthcare
Best paying industry	Insurance	Government

Differences between member service representative and associate, member services education

There are a few differences between a member service representative and an associate, member services in terms of educational background:

	Member Service Representative	Associate, Member Services
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Member service representative vs associate, member services demographics

Here are the differences between member service representatives' and associates, member services' demographics:

	Member Service Representative	Associate, Member Services
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 39.0% Female, 61.0%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and associate, member services duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Member service representative vs associate, member services skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs Associate, Member Services

Updated January 8, 2025

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