Member service representative vs certified medical technician

The differences between member service representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Member service representative vs certified medical technician overview

	Member Service Representative	Certified Medical Technician
Yearly salary	$31,395	$38,859
Hourly rate	$15.09	$18.68
Growth rate	-4%	5%
Number of jobs	214,036	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Member service representative vs certified medical technician salary

Member service representatives and certified medical technicians have different pay scales, as shown below.

	Member Service Representative	Certified Medical Technician
Average salary	$31,395	$38,859
Salary range	Between $21,000 And $45,000	Between $28,000 And $53,000
Highest paying City	Alameda, CA	Denton, TX
Highest paying state	Hawaii	Alaska
Best paying company	Tinker Federal Credit Union	Favorite Healthcare Staffing
Best paying industry	Insurance	Health Care

Differences between member service representative and certified medical technician education

There are a few differences between a member service representative and a certified medical technician in terms of educational background:

	Member Service Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Member service representative vs certified medical technician demographics

Here are the differences between member service representatives' and certified medical technicians' demographics:

	Member Service Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 26.5% Female, 73.5%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between member service representative and certified medical technician duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Member service representative vs certified medical technician skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs Certified Medical Technician

Updated January 8, 2025

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