Member service representative vs client representative

The differences between member service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a client representative are customer service, phone calls, and client accounts.

Member service representative vs client representative overview

	Member Service Representative	Client Representative
Yearly salary	$31,395	$41,785
Hourly rate	$15.09	$20.09
Growth rate	-4%	-4%
Number of jobs	214,036	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Member service representative vs client representative salary

Member service representatives and client representatives have different pay scales, as shown below.

	Member Service Representative	Client Representative
Average salary	$31,395	$41,785
Salary range	Between $21,000 And $45,000	Between $28,000 And $60,000
Highest paying City	Alameda, CA	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Tinker Federal Credit Union	IBM
Best paying industry	Insurance	Technology

Differences between member service representative and client representative education

There are a few differences between a member service representative and a client representative in terms of educational background:

	Member Service Representative	Client Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Member service representative vs client representative demographics

Here are the differences between member service representatives' and client representatives' demographics:

	Member Service Representative	Client Representative
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and client representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Member service representative vs client representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs Client Representative

Updated January 8, 2025

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