Member service representative vs phone representative

The differences between member service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Member service representative vs phone representative overview

	Member Service Representative	Phone Representative
Yearly salary	$31,395	$42,827
Hourly rate	$15.09	$20.59
Growth rate	-4%	-4%
Number of jobs	214,036	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Member service representative vs phone representative salary

Member service representatives and phone representatives have different pay scales, as shown below.

	Member Service Representative	Phone Representative
Average salary	$31,395	$42,827
Salary range	Between $21,000 And $45,000	Between $26,000 And $68,000
Highest paying City	Alameda, CA	Norco, CA
Highest paying state	Hawaii	California
Best paying company	Tinker Federal Credit Union	Press Ganey
Best paying industry	Insurance	Health Care

Differences between member service representative and phone representative education

There are a few differences between a member service representative and a phone representative in terms of educational background:

	Member Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 44%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Member service representative vs phone representative demographics

Here are the differences between member service representatives' and phone representatives' demographics:

	Member Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and phone representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Member service representative vs phone representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs Phone Representative

Updated January 8, 2025

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