Member service representative vs service center representative

The differences between member service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a service center representative are patients, HR, and customer calls.

Member service representative vs service center representative overview

	Member Service Representative	Service Center Representative
Yearly salary	$31,395	$33,420
Hourly rate	$15.09	$16.07
Growth rate	-4%	-4%
Number of jobs	214,036	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a service center representative do?

A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.

Member service representative vs service center representative salary

Member service representatives and service center representatives have different pay scales, as shown below.

	Member Service Representative	Service Center Representative
Average salary	$31,395	$33,420
Salary range	Between $21,000 And $45,000	Between $26,000 And $41,000
Highest paying City	Alameda, CA	Alameda, CA
Highest paying state	Hawaii	California
Best paying company	Tinker Federal Credit Union	Cisco
Best paying industry	Insurance	Insurance

Differences between member service representative and service center representative education

There are a few differences between a member service representative and a service center representative in terms of educational background:

	Member Service Representative	Service Center Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Member service representative vs service center representative demographics

Here are the differences between member service representatives' and service center representatives' demographics:

	Member Service Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and service center representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Member service representative vs service center representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

Member Service Representative vs. similar jobs

Member Service Representative related careers

Member Service Representative related jobs

Member Service Representative jobs by location

Zippia Careers
Office and Administrative Industry
Member Service Representative
Member Service Representative vs Service Center Representative

Updated January 8, 2025

Browse office and administrative jobs