Member service representative vs service team member

The differences between member service representatives and service team members can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a service team member. Additionally, a member service representative has an average salary of $31,395, which is higher than the $27,393 average annual salary of a service team member.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a service team member are customer service, work ethic, and basic math.

Member service representative vs service team member overview

	Member Service Representative	Service Team Member
Yearly salary	$31,395	$27,393
Hourly rate	$15.09	$13.17
Growth rate	-4%	-4%
Number of jobs	214,036	214,808
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 49%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a service team member do?

A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.

Member service representative vs service team member salary

Member service representatives and service team members have different pay scales, as shown below.

	Member Service Representative	Service Team Member
Average salary	$31,395	$27,393
Salary range	Between $21,000 And $45,000	Between $20,000 And $36,000
Highest paying City	Alameda, CA	Seattle, WA
Highest paying state	Hawaii	Massachusetts
Best paying company	Tinker Federal Credit Union	Citi
Best paying industry	Insurance	Retail

Differences between member service representative and service team member education

There are a few differences between a member service representative and a service team member in terms of educational background:

	Member Service Representative	Service Team Member
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	-	-

Member service representative vs service team member demographics

Here are the differences between member service representatives' and service team members' demographics:

	Member Service Representative	Service Team Member
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 39.4% Female, 60.6%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and service team member duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Service team member example responsibilities.

Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Coordinate VIP service requests for hotel stays.
Enroll guests into the Marriott rewards program.
Recognize as a leader early on and promote to GSA within18 months.
Communicate with all departments regarding in house VIP's and any special needs.

Member service representative vs service team member skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common service team member skills

Customer Service, 18%
Work Ethic, 9%
Basic Math, 9%
Good Communication, 7%
Cash Handling, 7%
Cleanliness, 6%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs Service Team Member

Updated January 8, 2025

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