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National service manager vs service center manager

The differences between national service managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a national service manager, becoming a service center manager takes usually requires 4-6 years. Additionally, a national service manager has an average salary of $111,633, which is higher than the $40,821 average annual salary of a service center manager.

The top three skills for a national service manager include project management, customer service and service organization. The most important skills for a service center manager are OSHA, LTL, and payroll.

National service manager vs service center manager overview

National Service ManagerService Center Manager
Yearly salary$111,633$40,821
Hourly rate$53.67$19.63
Growth rate5%6%
Number of jobs91,293319,460
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 61%
Average age4644
Years of experience86

National service manager vs service center manager salary

National service managers and service center managers have different pay scales, as shown below.

National Service ManagerService Center Manager
Average salary$111,633$40,821
Salary rangeBetween $79,000 And $156,000Between $30,000 And $54,000
Highest paying City-Syracuse, NY
Highest paying state-Rhode Island
Best paying company-Capgemini
Best paying industry-Energy

Differences between national service manager and service center manager education

There are a few differences between a national service manager and a service center manager in terms of educational background:

National Service ManagerService Center Manager
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Pennsylvania

National service manager vs service center manager demographics

Here are the differences between national service managers' and service center managers' demographics:

National Service ManagerService Center Manager
Average age4644
Gender ratioMale, 74.2% Female, 25.8%Male, 73.6% Female, 26.4%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage7%10%

Differences between national service manager and service center manager duties and responsibilities

National service manager example responsibilities.

  • Negotiate and set SLA parameters to ensure ongoing focus and drive to achieve set targets.
  • Manage call escalation, call dispatching, OEM support, and an extensive network of service representatives.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Develop service contract structure and roll it out to the OEM partners, channel partners, and direct customers.
  • Partner with product/supply chain senior management and sales field leadership teams to implement improvements to inventory and distribution processes.
  • Conduct weekly safety meetings to review ISO procedures, paperwork issues, safety issues and regulatory updates.
  • Show more

Service center manager example responsibilities.

  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
  • Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
  • Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
  • Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
  • Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.
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National service manager vs service center manager skills

Common national service manager skills
  • Project Management, 19%
  • Customer Service, 7%
  • Service Organization, 5%
  • Business Development, 5%
  • CRM, 5%
  • Training Programs, 5%
Common service center manager skills
  • OSHA, 13%
  • LTL, 8%
  • Payroll, 7%
  • Provide Technical Assistance, 6%
  • Customer Satisfaction, 4%
  • Direct Reports, 4%

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