Navigator vs home service consultant

Differences between navigator and home service consultant duties and responsibilities

Navigator example responsibilities.

• Utilize EMR data to identify patients with low back pain and determine patient eligibility.
• Provide tours and information to families considering rehabilitation at PAM.
• Provide assessment, counseling and case management to patients receiving abnormal breast imaging and malignant biopsy results.
• Advise patients on appropriate protocols for maintaining good health habits and assist patients in receiving update medication adherence.
• Provide rehabilitation, employment and training resources for eligible participants to encourage continuing participation in the labor force.
• Staff daily referrals with hospital staff to discuss medical conditions and reviewing medical charts for need Medicaid and disability applications.
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Home service consultant example responsibilities.

• Achieve high sales percentage with consultative, value-focuse customer service approach.
• Utilize CRM systems to effectively manage accounts; leverage competitor and market intelligence to drive offer posture and capture competitor accounts.
• Position apply for are window sales rep, however are assigned to HVAC sales dept.
• Conduct market research and cold calls to identify prospective area homeowners and schedule in-home presentations.
• Work closely with senior management to address future goals, objectives, and reporting.
• Understand and be able to walk customer through different TV, internet, and home security portals.
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