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Network support senior analyst vs customer support analyst

The differences between network support senior analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support senior analyst and a customer support analyst. Additionally, a network support senior analyst has an average salary of $98,975, which is higher than the $65,147 average annual salary of a customer support analyst.

The top three skills for a network support senior analyst include technical troubleshooting, windows server and windows xp. The most important skills for a customer support analyst are customer service, customer support, and technical support.

Network support senior analyst vs customer support analyst overview

Network Support Senior AnalystCustomer Support Analyst
Yearly salary$98,975$65,147
Hourly rate$47.58$31.32
Growth rate10%10%
Number of jobs107,469116,811
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 62%
Average age4242
Years of experience22

Network support senior analyst vs customer support analyst salary

Network support senior analysts and customer support analysts have different pay scales, as shown below.

Network Support Senior AnalystCustomer Support Analyst
Average salary$98,975$65,147
Salary rangeBetween $80,000 And $122,000Between $42,000 And $99,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-SAP
Best paying industry-Technology

Differences between network support senior analyst and customer support analyst education

There are a few differences between a network support senior analyst and a customer support analyst in terms of educational background:

Network Support Senior AnalystCustomer Support Analyst
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 62%
Most common majorComputer ScienceBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Network support senior analyst vs customer support analyst demographics

Here are the differences between network support senior analysts' and customer support analysts' demographics:

Network Support Senior AnalystCustomer Support Analyst
Average age4242
Gender ratioMale, 78.4% Female, 21.6%Male, 59.9% Female, 40.1%
Race ratioBlack or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between network support senior analyst and customer support analyst duties and responsibilities

Network support senior analyst example responsibilities.

  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Install network switches and setup for correct communications.
  • Perform remote and on site support for computers, servers and VPN devices.
  • Provide project management support for departmental Lan installations.
  • Evaluate LAN hardware and software requirements and capabilities and make recommendations.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Customer support analyst example responsibilities.

  • Modify and manage SharePoint portals and document management.
  • Construct Sharepoint solutions to manage work requests and track productivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Document all work and resolve customer inquiries utilizing on-line knowledge base, technical knowledge and on-line CRM system.
  • Record AFL substation project win/ loss worldwide using Salesforce software daily.
  • Design and generate SalesForce and RightNow reports on incident type and frequency.
  • Show more

Network support senior analyst vs customer support analyst skills

Common network support senior analyst skills
  • Technical Troubleshooting, 13%
  • Windows Server, 8%
  • Windows XP, 6%
  • Trouble Tickets, 5%
  • Lan Wan, 5%
  • Technical Support, 5%
Common customer support analyst skills
  • Customer Service, 18%
  • Customer Support, 13%
  • Technical Support, 9%
  • UI, 5%
  • Technical Troubleshooting, 4%
  • Java, 4%

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