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Network support senior analyst vs customer support engineer

The differences between network support senior analysts and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support senior analyst and a customer support engineer. Additionally, a network support senior analyst has an average salary of $98,975, which is higher than the $82,674 average annual salary of a customer support engineer.

The top three skills for a network support senior analyst include technical troubleshooting, windows server and windows xp. The most important skills for a customer support engineer are customer support, technical support, and customer service.

Network support senior analyst vs customer support engineer overview

Network Support Senior AnalystCustomer Support Engineer
Yearly salary$98,975$82,674
Hourly rate$47.58$39.75
Growth rate10%10%
Number of jobs107,469138,641
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 61%
Average age4242
Years of experience22

Network support senior analyst vs customer support engineer salary

Network support senior analysts and customer support engineers have different pay scales, as shown below.

Network Support Senior AnalystCustomer Support Engineer
Average salary$98,975$82,674
Salary rangeBetween $80,000 And $122,000Between $59,000 And $114,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Nokia
Best paying industry-Technology

Differences between network support senior analyst and customer support engineer education

There are a few differences between a network support senior analyst and a customer support engineer in terms of educational background:

Network Support Senior AnalystCustomer Support Engineer
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 61%
Most common majorComputer ScienceElectrical Engineering
Most common collegeUniversity of PennsylvaniaCalifornia State University - Long Beach

Network support senior analyst vs customer support engineer demographics

Here are the differences between network support senior analysts' and customer support engineers' demographics:

Network Support Senior AnalystCustomer Support Engineer
Average age4242
Gender ratioMale, 78.4% Female, 21.6%Male, 85.8% Female, 14.2%
Race ratioBlack or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between network support senior analyst and customer support engineer duties and responsibilities

Network support senior analyst example responsibilities.

  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Install network switches and setup for correct communications.
  • Perform remote and on site support for computers, servers and VPN devices.
  • Provide project management support for departmental Lan installations.
  • Evaluate LAN hardware and software requirements and capabilities and make recommendations.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Show more

Customer support engineer example responsibilities.

  • Manage a monthly SharePoint user group to help improve the SharePoint customer experience.
  • Manage live broadcasts that are delivered via the Internet using HTML and JavaScript.
  • Support the SAN team for storage expansion, with the NEXSAN support systems and managing HDD appliance.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Perform troubleshooting and investigations of technical issues for the Java front-end and database backend of the product.
  • Sole builder of XML records via UNIX/shell scripting & creator of SQL queries, train QA co-worker Unix/SQL.
  • Show more

Network support senior analyst vs customer support engineer skills

Common network support senior analyst skills
  • Technical Troubleshooting, 13%
  • Windows Server, 8%
  • Windows XP, 6%
  • Trouble Tickets, 5%
  • Lan Wan, 5%
  • Technical Support, 5%
Common customer support engineer skills
  • Customer Support, 15%
  • Technical Support, 10%
  • Customer Service, 9%
  • Customer Satisfaction, 7%
  • CSE, 5%
  • Linux, 4%

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