Office assistant and customer service vs office clerk

The differences between office assistant and customer services and office clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an office assistant and customer service, becoming an office clerk takes usually requires 1-2 years. Additionally, an office assistant and customer service has an average salary of $31,405, which is higher than the $30,927 average annual salary of an office clerk.

The top three skills for an office assistant and customer service include customer service, data entry and payroll. The most important skills for an office clerk are customer service, data entry, and telephone calls.

Office assistant and customer service vs office clerk overview

	Office Assistant And Customer Service	Office Clerk
Yearly salary	$31,405	$30,927
Hourly rate	$15.10	$14.87
Growth rate	-4%	-5%
Number of jobs	194,225	106,497
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 32%
Average age	40	47
Years of experience	12	2

Office assistant and customer service vs office clerk salary

Office assistant and customer services and office clerks have different pay scales, as shown below.

	Office Assistant And Customer Service	Office Clerk
Average salary	$31,405	$30,927
Salary range	Between $25,000 And $37,000	Between $25,000 And $38,000
Highest paying City	Elizabeth, NJ	Englewood, CO
Highest paying state	New Jersey	Alaska
Best paying company	Medline	University of Massachusetts Boston
Best paying industry	Telecommunication	Transportation

Differences between office assistant and customer service and office clerk education

There are a few differences between an office assistant and customer service and an office clerk in terms of educational background:

	Office Assistant And Customer Service	Office Clerk
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	Western Carolina University

Office assistant and customer service vs office clerk demographics

Here are the differences between office assistant and customer services' and office clerks' demographics:

	Office Assistant And Customer Service	Office Clerk
Average age	40	47
Gender ratio	Male, 17.4% Female, 82.6%	Male, 23.3% Female, 76.7%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 23.7% Asian, 7.9% White, 53.0% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	6%

Differences between office assistant and customer service and office clerk duties and responsibilities

Office assistant and customer service example responsibilities.

Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Determine Medicaid requirements and eligibility.

Office clerk example responsibilities.

Complete medical records requests as specified under HIPAA regulations.
Scan EOB's and attach to payments in software system.
Perform electronic billing of Medicare, Medicaid, and HMO/PPO submissions.
Follow all HIPAA guidelines and safety rules as required within the healthcare policy.
Perform account analysis on credit balance accounts using insurance explanation of benefit information (EOB).
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provide.

Office assistant and customer service vs office clerk skills

Common office assistant and customer service skills

Customer Service, 28%
Data Entry, 16%
Payroll, 4%
Schedule Appointments, 3%
Credit Card Payments, 3%
Front Desk, 2%

Common office clerk skills

Customer Service, 21%
Data Entry, 18%
Telephone Calls, 7%
Payroll, 5%
Office Equipment, 4%
Office Machines, 3%

Office Assistant And Customer Service vs. similar jobs

Office Assistant And Customer Service related careers

Office Assistant And Customer Service related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Office Assistant And Customer Service
Office Assistant And Customer Service vs Office Clerk

Updated January 8, 2025

Browse office and administrative jobs