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The differences between office managers/customer service and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and a customer account manager. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Office Manager/Customer Service | Customer Account Manager | |
| Yearly salary | $36,452 | $45,951 |
| Hourly rate | $17.52 | $22.09 |
| Growth rate | 5% | 8% |
| Number of jobs | 61,208 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Office managers/customer service and customer account managers have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Account Manager | |
| Average salary | $36,452 | $45,951 |
| Salary range | Between $27,000 And $49,000 | Between $29,000 And $72,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Alaska |
| Best paying company | - | Mouser Electronics |
| Best paying industry | - | Technology |
There are a few differences between an office manager/customer service and a customer account manager in terms of educational background:
| Office Manager/Customer Service | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and customer account managers' demographics:
| Office Manager/Customer Service | Customer Account Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |