Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between office managers/customer service and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an office manager/customer service, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.
| Office Manager/Customer Service | Customer Relations Manager | |
| Yearly salary | $36,452 | $66,782 |
| Hourly rate | $17.52 | $32.11 |
| Growth rate | 5% | 8% |
| Number of jobs | 61,208 | 61,089 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 57% |
| Average age | 47 | 42 |
| Years of experience | 6 | 4 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Office managers/customer service and customer relations managers have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Relations Manager | |
| Average salary | $36,452 | $66,782 |
| Salary range | Between $27,000 And $49,000 | Between $42,000 And $104,000 |
| Highest paying City | - | Pleasanton, CA |
| Highest paying state | - | Nevada |
| Best paying company | - | Amazon |
| Best paying industry | - | Automotive |
There are a few differences between an office manager/customer service and a customer relations manager in terms of educational background:
| Office Manager/Customer Service | Customer Relations Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and customer relations managers' demographics:
| Office Manager/Customer Service | Customer Relations Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 38.2% Female, 61.8% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 16% |