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The differences between office managers/customer service and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Office Manager/Customer Service | Customer Service Director | |
| Yearly salary | $36,452 | $134,962 |
| Hourly rate | $17.52 | $64.89 |
| Growth rate | 5% | 6% |
| Number of jobs | 61,208 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Office managers/customer service and customer service directors have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Service Director | |
| Average salary | $36,452 | $134,962 |
| Salary range | Between $27,000 And $49,000 | Between $94,000 And $191,000 |
| Highest paying City | - | Olympia, WA |
| Highest paying state | - | Washington |
| Best paying company | - | VMware |
| Best paying industry | - | Health Care |
There are a few differences between an office manager/customer service and a customer service director in terms of educational background:
| Office Manager/Customer Service | Customer Service Director | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and customer service directors' demographics:
| Office Manager/Customer Service | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |