Office manager/receptionist vs customer relations manager

The differences between office managers/receptionist and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an office manager/receptionist, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $39,696 average annual salary of an office manager/receptionist.

The top three skills for an office manager/receptionist include patients, customer service and payroll. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Office manager/receptionist vs customer relations manager overview

	Office Manager/Receptionist	Customer Relations Manager
Yearly salary	$39,696	$66,782
Hourly rate	$19.08	$32.11
Growth rate	-8%	8%
Number of jobs	58,318	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 57%
Average age	47	42
Years of experience	6	4

What does an office manager/receptionist do?

An office manager/receptionist specializes in performing administrative duties in an office or department. One of their primary responsibilities is to greet visitors or clients, answer inquiries, respond to calls and correspondence, arrange appointments, manage schedules, and receive documents or messages. They may also assess staff performance, disseminate information, delegate tasks, and provide support for team members. Furthermore, should there be any issues, it is essential to address and resolve them, all while adhering to the company's policies and standards.

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

Office manager/receptionist vs customer relations manager salary

Office managers/receptionist and customer relations managers have different pay scales, as shown below.

	Office Manager/Receptionist	Customer Relations Manager
Average salary	$39,696	$66,782
Salary range	Between $27,000 And $57,000	Between $42,000 And $104,000
Highest paying City	-	Pleasanton, CA
Highest paying state	-	Nevada
Best paying company	-	Amazon
Best paying industry	-	Automotive

Differences between office manager/receptionist and customer relations manager education

There are a few differences between an office manager/receptionist and a customer relations manager in terms of educational background:

	Office Manager/Receptionist	Customer Relations Manager
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Office manager/receptionist vs customer relations manager demographics

Here are the differences between office managers/receptionist' and customer relations managers' demographics:

	Office Manager/Receptionist	Customer Relations Manager
Average age	47	42
Gender ratio	Male, 7.0% Female, 93.0%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	8%	16%

Differences between office manager/receptionist and customer relations manager duties and responsibilities

Office manager/receptionist example responsibilities.

Demonstrate self-motivation through QuickBooks training.
Establish and maintain QuickBooks accounting systems.
Greet patients; handle overall daily business operations of a busy chiropractic office.
Engage in active communication with patients by developing and maintaining a professional and friendly relationship.
Generate bi-weekly payroll, along with reconciling monthly summaries, calculating payroll tax liabilities and preparing quarterly tax reports.
Process and distribute incoming and outgoing mail and packages via USPS and messenger services.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Office manager/receptionist vs customer relations manager skills

Common office manager/receptionist skills

Patients, 21%
Customer Service, 15%
Payroll, 10%
Appointment Scheduling, 8%
Front Desk, 6%
Office Equipment, 3%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

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Office and Administrative Industry
Office Manager/Receptionist
Office Manager/Receptionist vs Customer Relations Manager

Updated January 8, 2025

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