Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between office managers/receptionist and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/receptionist and a guest relations manager. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $39,696 average annual salary of an office manager/receptionist.
The top three skills for an office manager/receptionist include patients, customer service and payroll. The most important skills for a guest relations manager are guest relations, reservations, and customer service.
| Office Manager/Receptionist | Guest Relations Manager | |
| Yearly salary | $39,696 | $54,168 |
| Hourly rate | $19.08 | $26.04 |
| Growth rate | -8% | 8% |
| Number of jobs | 58,318 | 52,510 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An office manager/receptionist specializes in performing administrative duties in an office or department. One of their primary responsibilities is to greet visitors or clients, answer inquiries, respond to calls and correspondence, arrange appointments, manage schedules, and receive documents or messages. They may also assess staff performance, disseminate information, delegate tasks, and provide support for team members. Furthermore, should there be any issues, it is essential to address and resolve them, all while adhering to the company's policies and standards.
Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.
Office managers/receptionist and guest relations managers have different pay scales, as shown below.
| Office Manager/Receptionist | Guest Relations Manager | |
| Average salary | $39,696 | $54,168 |
| Salary range | Between $27,000 And $57,000 | Between $36,000 And $80,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New York |
| Best paying company | - | Yale University |
| Best paying industry | - | Hospitality |
There are a few differences between an office manager/receptionist and a guest relations manager in terms of educational background:
| Office Manager/Receptionist | Guest Relations Manager | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between office managers/receptionist' and guest relations managers' demographics:
| Office Manager/Receptionist | Guest Relations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 7.0% Female, 93.0% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |