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The differences between office managers/receptionist and office leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/receptionist and an office lead. Additionally, an office lead has an average salary of $80,536, which is higher than the $39,696 average annual salary of an office manager/receptionist.
The top three skills for an office manager/receptionist include patients, customer service and payroll. The most important skills for an office lead are data entry, patients, and powerpoint.
| Office Manager/Receptionist | Office Lead | |
| Yearly salary | $39,696 | $80,536 |
| Hourly rate | $19.08 | $38.72 |
| Growth rate | -8% | -8% |
| Number of jobs | 58,318 | 36,245 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An office manager/receptionist specializes in performing administrative duties in an office or department. One of their primary responsibilities is to greet visitors or clients, answer inquiries, respond to calls and correspondence, arrange appointments, manage schedules, and receive documents or messages. They may also assess staff performance, disseminate information, delegate tasks, and provide support for team members. Furthermore, should there be any issues, it is essential to address and resolve them, all while adhering to the company's policies and standards.
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
Office managers/receptionist and office leads have different pay scales, as shown below.
| Office Manager/Receptionist | Office Lead | |
| Average salary | $39,696 | $80,536 |
| Salary range | Between $27,000 And $57,000 | Between $50,000 And $128,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | Capgemini |
| Best paying industry | - | Manufacturing |
There are a few differences between an office manager/receptionist and an office lead in terms of educational background:
| Office Manager/Receptionist | Office Lead | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/receptionist' and office leads' demographics:
| Office Manager/Receptionist | Office Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 7.0% Female, 93.0% | Male, 27.9% Female, 72.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |