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Office manager/receptionist vs reservations manager

The differences between office managers/receptionist and reservations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/receptionist and a reservations manager. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $39,696 average annual salary of an office manager/receptionist.

The top three skills for an office manager/receptionist include patients, customer service and payroll. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.

Office manager/receptionist vs reservations manager overview

Office Manager/ReceptionistReservations Manager
Yearly salary$39,696$73,697
Hourly rate$19.08$35.43
Growth rate-8%-
Number of jobs58,31814,447
Job satisfaction--
Most common degreeBachelor's Degree, 33%Bachelor's Degree, 51%
Average age4747
Years of experience66

What does an office manager/receptionist do?

An office manager/receptionist specializes in performing administrative duties in an office or department. One of their primary responsibilities is to greet visitors or clients, answer inquiries, respond to calls and correspondence, arrange appointments, manage schedules, and receive documents or messages. They may also assess staff performance, disseminate information, delegate tasks, and provide support for team members. Furthermore, should there be any issues, it is essential to address and resolve them, all while adhering to the company's policies and standards.

What does a reservations manager do?

A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.

Office manager/receptionist vs reservations manager salary

Office managers/receptionist and reservations managers have different pay scales, as shown below.

Office Manager/ReceptionistReservations Manager
Average salary$39,696$73,697
Salary rangeBetween $27,000 And $57,000Between $48,000 And $111,000
Highest paying City-Washington, DC
Highest paying state-New York
Best paying company-Creative Discovery Museum
Best paying industry--

Differences between office manager/receptionist and reservations manager education

There are a few differences between an office manager/receptionist and a reservations manager in terms of educational background:

Office Manager/ReceptionistReservations Manager
Most common degreeBachelor's Degree, 33%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCornell University

Office manager/receptionist vs reservations manager demographics

Here are the differences between office managers/receptionist' and reservations managers' demographics:

Office Manager/ReceptionistReservations Manager
Average age4747
Gender ratioMale, 7.0% Female, 93.0%Male, 28.6% Female, 71.4%
Race ratioBlack or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6%Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between office manager/receptionist and reservations manager duties and responsibilities

Office manager/receptionist example responsibilities.

  • Demonstrate self-motivation through QuickBooks training.
  • Establish and maintain QuickBooks accounting systems.
  • Greet patients; handle overall daily business operations of a busy chiropractic office.
  • Engage in active communication with patients by developing and maintaining a professional and friendly relationship.
  • Generate bi-weekly payroll, along with reconciling monthly summaries, calculating payroll tax liabilities and preparing quarterly tax reports.
  • Process and distribute incoming and outgoing mail and packages via USPS and messenger services.
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Reservations manager example responsibilities.

  • Manage Hotel/F & B/Spa reservation and PBX departments.
  • Lead salesforce in selling and upselling cruises via inbound and outbound calls as well as internet inquiries.
  • Manage payroll and scheduling, interview and hire new associates, score calls and coach associates on a daily basis.
  • Manage productivity from reservations staff by assigning additional tasks depending on call volumes and approve payroll.
  • Manage all GDS activity, including channel and inventory management, and report analysis and distribution.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
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Office manager/receptionist vs reservations manager skills

Common office manager/receptionist skills
  • Patients, 21%
  • Customer Service, 15%
  • Payroll, 10%
  • Appointment Scheduling, 8%
  • Front Desk, 6%
  • Office Equipment, 3%
Common reservations manager skills
  • Reservations, 53%
  • Data Entry, 15%
  • Customer Inquiries, 15%
  • Booking, 2%
  • Room Inventory, 1%
  • Payroll, 1%

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