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The differences between office managers/receptionist and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/receptionist and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $39,696 average annual salary of an office manager/receptionist.
The top three skills for an office manager/receptionist include patients, customer service and payroll. The most important skills for a support manager are project management, technical support, and powerpoint.
| Office Manager/Receptionist | Support Manager | |
| Yearly salary | $39,696 | $90,297 |
| Hourly rate | $19.08 | $43.41 |
| Growth rate | -8% | 6% |
| Number of jobs | 58,318 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An office manager/receptionist specializes in performing administrative duties in an office or department. One of their primary responsibilities is to greet visitors or clients, answer inquiries, respond to calls and correspondence, arrange appointments, manage schedules, and receive documents or messages. They may also assess staff performance, disseminate information, delegate tasks, and provide support for team members. Furthermore, should there be any issues, it is essential to address and resolve them, all while adhering to the company's policies and standards.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Office managers/receptionist and support managers have different pay scales, as shown below.
| Office Manager/Receptionist | Support Manager | |
| Average salary | $39,696 | $90,297 |
| Salary range | Between $27,000 And $57,000 | Between $58,000 And $140,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New York |
| Best paying company | - | Meta |
| Best paying industry | - | Finance |
There are a few differences between an office manager/receptionist and a support manager in terms of educational background:
| Office Manager/Receptionist | Support Manager | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/receptionist' and support managers' demographics:
| Office Manager/Receptionist | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 7.0% Female, 93.0% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |