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The differences between operation support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operation support analyst and a customer support analyst. Additionally, an operation support analyst has an average salary of $67,708, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for an operation support analyst include operations support, customer service and powerpoint. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Operation Support Analyst | Customer Support Analyst | |
| Yearly salary | $67,708 | $65,147 |
| Hourly rate | $32.55 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 134,085 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Operation support analysts and customer support analysts have different pay scales, as shown below.
| Operation Support Analyst | Customer Support Analyst | |
| Average salary | $67,708 | $65,147 |
| Salary range | Between $47,000 And $96,000 | Between $42,000 And $99,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | McKinsey & Company Inc | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between an operation support analyst and a customer support analyst in terms of educational background:
| Operation Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operation support analysts' and customer support analysts' demographics:
| Operation Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.3% Female, 44.7% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |