Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between operation support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operation support analyst and a desktop support analyst. Additionally, an operation support analyst has an average salary of $67,708, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for an operation support analyst include operations support, customer service and powerpoint. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Operation Support Analyst | Desktop Support Analyst | |
| Yearly salary | $67,708 | $48,674 |
| Hourly rate | $32.55 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 134,085 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Operation support analysts and desktop support analysts have different pay scales, as shown below.
| Operation Support Analyst | Desktop Support Analyst | |
| Average salary | $67,708 | $48,674 |
| Salary range | Between $47,000 And $96,000 | Between $36,000 And $65,000 |
| Highest paying City | Palo Alto, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | McKinsey & Company Inc | Cambridge Associates |
| Best paying industry | Finance | Finance |
There are a few differences between an operation support analyst and a desktop support analyst in terms of educational background:
| Operation Support Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between operation support analysts' and desktop support analysts' demographics:
| Operation Support Analyst | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.3% Female, 44.7% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |