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The differences between operation support analysts and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operation support analyst and a systems support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $67,708 average annual salary of an operation support analyst.
The top three skills for an operation support analyst include operations support, customer service and powerpoint. The most important skills for a systems support analyst are troubleshoot, customer service, and database.
| Operation Support Analyst | Systems Support Analyst | |
| Yearly salary | $67,708 | $82,219 |
| Hourly rate | $32.55 | $39.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 134,085 | 161,168 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Operation support analysts and systems support analysts have different pay scales, as shown below.
| Operation Support Analyst | Systems Support Analyst | |
| Average salary | $67,708 | $82,219 |
| Salary range | Between $47,000 And $96,000 | Between $58,000 And $114,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | McKinsey & Company Inc | Virtu Financial |
| Best paying industry | Finance | Finance |
There are a few differences between an operation support analyst and a systems support analyst in terms of educational background:
| Operation Support Analyst | Systems Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operation support analysts' and systems support analysts' demographics:
| Operation Support Analyst | Systems Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.3% Female, 44.7% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |