Operation support coordinator vs customer service supervisor

The differences between operation support coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operation support coordinator and a customer service supervisor. Additionally, an operation support coordinator has an average salary of $40,447, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for an operation support coordinator include phone calls, powerpoint and purchase orders. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Operation support coordinator vs customer service supervisor overview

	Operation Support Coordinator	Customer Service Supervisor
Yearly salary	$40,447	$38,792
Hourly rate	$19.45	$18.65
Growth rate	12%	-4%
Number of jobs	94,561	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does an operation support coordinator do?

An Operations Support Coordinator is in charge of the operations within an organization. In this position, you are in charge of overseeing a task from start to completion, handing progress reports to the superiors, coordinating with vendors and clients on upcoming events, coming up with efficient coordination techniques, maintaining records on operations interaction, and generally helping the company achieve its goals in compliance with set privacy and safety framework.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Operation support coordinator vs customer service supervisor salary

Operation support coordinators and customer service supervisors have different pay scales, as shown below.

	Operation Support Coordinator	Customer Service Supervisor
Average salary	$40,447	$38,792
Salary range	Between $29,000 And $55,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between operation support coordinator and customer service supervisor education

There are a few differences between an operation support coordinator and a customer service supervisor in terms of educational background:

	Operation Support Coordinator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Operation support coordinator vs customer service supervisor demographics

Here are the differences between operation support coordinators' and customer service supervisors' demographics:

	Operation Support Coordinator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 33.2% Female, 66.8%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between operation support coordinator and customer service supervisor duties and responsibilities

Operation support coordinator example responsibilities.

Manage inventory to ensure accuracy between physical count and data in ERP system.
Set up and manage SharePoint sites to accurately and efficiently receive, process, and monitor dissemination of information and documentation.
Lead the new Medicare team.
Edit opportunities in CRM for account managers as needed.
Maintain employee database and files and assist with payroll processing.
Input and monitor schedules of staff into the KRONOS payroll system.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Operation support coordinator vs customer service supervisor skills

Common operation support coordinator skills

Phone Calls, 11%
PowerPoint, 11%
Purchase Orders, 10%
Data Entry, 9%
Management System, 9%
Payroll, 6%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Operation Support Coordinator
Operation Support Coordinator vs Customer Service Supervisor

Updated January 8, 2025

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