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  • Senior Director, Client Service

    Kantar 4.3company rating

    Operations director job in New York, NY

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details Job Title: Senior Director, Client Service, Media Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk About the role The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability. Primary Responsibilities Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes. Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights. Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets. Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making. Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale. Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement. Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration. Essential Knowledge & Experience 7+ years in media research, analytics, or consulting with proven success in executive-level engagement. Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights. Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation. Advanced ability to synthesize complex data into compelling narratives for executive audiences. Proven ability to shape strategic investment decisions and drive commercial outcomes. Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio. Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals. Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency. Bachelor's degree in market research/marketing or related social science and analytic subject areas. Masters preferred Location New York, World Trade CenterUnited States of America Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
    $129k-190k yearly est. Auto-Apply 5d ago
  • Manager- Plant Operations-Jersey City Medical Center-Jersey City-NJ

    Jersey City Medical Center

    Operations director job in Jersey City, NJ

    Job Title: Manager Department: Plant Operations Status: Full-Time Shift: Day Pay Range: $68,724.00 - $97,073.00 Annual Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Manager, Plant Operations at Jersey City Medical Center will manage an incredible team of engineers, mechanics, and operations specialists to ensure the highest levels of physical environment readiness in support of exceptional patient care. We need a hands-on leader who understands the dynamics of facility management across all relevant specialties, such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance. Reporting to the Assistant Director, Plant Operations you will assist in all aspects of large-scale plant operations initiatives and managing daily progress toward goals and key metrics. As the Manager, Plant Operations, a typical day might include the following: • Coordinating maintenance programs for the medical center and off-site facilities • Participating in regular Environment of Care rounding to identify needed repairs or improvements • Supporting construction or renovation efforts and ensuring proper ICRA and ILSM standards are followed • Preparing for and participating in regulatory inspections, while keeping required records and documentation current and compliant • Assisting in administering preventative maintenance programs and helping prioritize work schedules and repairs • Reviewing expenditures for equipment repairs and supplies, and assisting in monitoring operating and capital budgets This role might be for you if: • You quickly identify problems, think critically, and contribute practical solutions in a fast-paced environment • You adapt easily to changing priorities, new technologies, and unplanned maintenance or emergency situations • You approach your work through a continuous improvement lens and encourage others to identify opportunities for better processes • You are comfortable working within a project-based, deadline-driven setting • You operate with a “safety first” mindset and are committed to supporting a safe, compliant, patient-centered environment To be considered for this opportunity, you should have experience supporting the maintenance and operation of major building systems such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance A bachelor's degree in Mechanical, Electrical, Facilities Engineering, or a related field is preferred, along with 2+ years of related experience. Familiarity with regulatory compliance requirements for DNV, DOH, DCA, Municipal Building and Fire Departments is strongly desired. Experience coordinating preventative maintenance programs and working within a healthcare or hospital plant operations setting is highly preferred. Previous plant operations experience within a healthcare / hospital setting is also strongly preferred. If this reflects your skills, experience, and passion - please apply now!
    $68.7k-97.1k yearly 2d ago
  • Chief Operating Officer

    HCP Talent 4.2company rating

    Operations director job in New York, NY

    Compensation: $290k- $350k per year Job Type: Full-time, Monday-Friday A major New York City health system is seeking a Chief Operating Officer (COO) to partner with and support the Chief Executive Officer. This role provides broad operational oversight, exercises significant independent judgment, and serves as the CEO's primary delegate across areas such as Operations, Facilities, Ancillary Services, Clinical Operations, and Emergency Management. Key Responsibilities Leads the development, implementation, and evaluation of programs, policies, procedures, and organizational goals set by the CEO. Oversees operational functions, ensuring alignment between facility teams and the corporate office. Maintains full regulatory and accreditation compliance and drives readiness for all inspections. Recommends procurement of supplies, equipment, and capital needs within approved guidelines. Advises on construction, renovation, and equipment replacement plans. Participates in and facilitates interdepartmental and departmental meetings; may assign staff to hospital committees. Supports CEO in building and maintaining relationships with external agencies, regulatory bodies, and professional groups. Helps maintain management reporting systems that provide timely data for planning and decision-making. Promotes a culture of accountability by setting performance standards, evaluating staff, and addressing performance issues. Participates in developing annual operating, expense, and revenue budgets; ensures operations remain within financial parameters. Reviews budget requests and monitors costs across operational areas. Serves as Acting CEO in the CEO's absence. Benefits Health Insurance Plans Flexible Spending Account Programs Management Benefits Fund (MBF) Tuition Reimbursement Vacation and Sick Leave Family & Medical Leave Act (FMLA) Special Leave of Absence Coverage (SLOAC) Additional Leave Options Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA) Additional Savings Plan Options Transit Benefits Municipal Credit Union (MCU) Membership Qualifications Six (6) years of senior-level experience in business administration, public administration, or hospital administration; or direct responsibility for major hospital operations with exposure to community healthcare needs. Extensive knowledge of hospital operations, administration, and regulatory requirements. Master's Degree in Hospital Administration, Business Administration, Public Health, Healthcare Management, Medical Administration, or a related field.
    $290k-350k yearly 1d ago
  • Director, Human Resources Operations

    Physician Affiliate Group of New York, P.C. (Pagny 3.8company rating

    Operations director job in New York, NY

    Physician Affiliate Group of New York (PAGNY) has an opportunity for a Director of Human Resources Operations to its multispecialty medical practice group. PAGNY staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY's corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff. NYC Health + Hospitals is the nation's largest municipal healthcare delivery system in the United States. Dedicated to providing the highest quality healthcare services to all New Yorkers with compassion, dignity, and respect, and regardless of immigration status or ability to pay. Opportunity Details: Provides PAGNY-wide leadership with overall management of the areas of Human Resources (HR) including policy development, performance management, site HR services, and compensation. Oversees HR staff and partners with site Administrators to align policies and procedures, along with services and programs to align with local needs in the context of central goals. Translate the strategic and tactical business plans into HR operational plans. Develop performance management and evaluation systems and processes across all Departments and locations. Manage the HR Information Systems database and reporting for critical analyses of the HR function and people resources. Provide HR metrics and reporting for Senior Leadership and the Board of Directors. Develop and implement the organization's diversity initiatives and strategy to attract, hire, and maintain a diverse workplace. Collaborate with stakeholders to assess the need for, and recommend training initiatives on, cultural competency, gender differences, disability, sexual harassment, and other topics designed to increase awareness and support of equity and inclusion values, while maintaining compliance with applicable laws. Qualifications: Masters' degree in Human Resource Management or equivalent desired Minimum 10 years' related leadership experience Hospital or healthcare field experience is required Demonstrated performance management and leadership competencies Excellent interpersonal and communication skills Wages and Benefits include: Annual Base Salary: $160,000* - $185,000* based on 40-hour work week. 401(k) Company Contribution (subject to IRS contribution limits): Employees are immediately vested in a 3% company contribution of base earnings. No employee match is required. After one year of service, employees receive an additional 7% company contribution of base earnings. No employee match is required. Generous Annual Paid Time Off (PTO): Vacation and Holiday. Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates. Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 2x your salary (up to a maximum of $300,000) provided at no cost to you. Additional employee-paid Voluntary Life and AD&D coverage is available for you and your family. Healthcare and Dependent Care Flexible Spending Accounts (FSAs). Pre-tax employee-paid contributions for commuting expenses. Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation, serving more than a million New Yorkers annually. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City. Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity employer committed to equitable hiring practices and a supportive workplace. All candidates are considered based on their individual qualifications, potential, and experience. To learn more about our culture and ongoing workplace practices, please visit our Workplace Culture | PAGNY page. *Salary Disclosure Information: The salary listed for this position complies with New York City's Salary Transparency Law for Job Advertisements. The salary applies specifically to the position being advertised and does not include incentive compensation or benefits. Actual total compensation may vary based on factors such as experience, skills, qualifications, historical performance, and other relevant criteria.
    $160k-300k yearly 1d ago
  • Senior Director / VP of Operations

    Extension Health

    Operations director job in New York, NY

    Extension Health is a full-stack platform for proactive, personalized healthcare-combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend healthspan. We provide unmatched access to advanced longevity medicine, bespoke care pathways, and white-glove service under the leadership of Regenerative Medicine Expert- Dr. Jonathann Kuo and his team of expert doctors. As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. In addition to cutting edge diagnostic, therapeutics and the safest and most trusted Peptide therapies, we are also now introducing a tiered membership model aiming to establish a new benchmark for health optimization. The Extension Health office location is currently in the West Village in New York, with a number of other locations planned to open in New York, Philadelphia and Miami in the coming year. Role Summary We're seeking a strategic and execution-oriented VP of Operations to oversee the daily operations of our clinic, concierge medical services and membership program. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams. The ideal candidate is a proven operator with experience managing teams of up to 20 people in operationally intensive environments, particularly in healthcare, luxury hospitality, or high-touch wellness services. Key Responsibilities Lead and manage all day-to-day operations across the clinic, membership and concierge services Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success Partner with clinical leadership to streamline care delivery and elevate the patient experience Manage supplier relationships to ensure efficient supply of the most trusted therapeutic products Design and implement scalable systems, SOPs, and processes to improve efficiency and quality of delivery of all concierge and membership services Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy. Track KPIs across patient satisfaction, team performance, and operational benchmarks Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele Collaborate with the sales and marketing division to generate location-specific business growth. Lead hiring, training, and performance management for non-clinical teams Develop and manage operational budgets and vendor relationships Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff Assist with location expansion strategy and execution What to Expect / What You'll Do Lead and manage the daily operations of the healthcare facility Oversee and manage operations and membership and concierge services staff Ensure that all patient care and services meet or exceed regulatory and industry standards Manage budgets to ensure the financial sustainability of the facility Collaborate with other leaders in the company to develop and execute strategic plans Build and maintain strong relationships with patients, healthcare providers, and community stakeholders Ensure that the facility maintains a safe and secure environment for all patients and staff Qualifications / Skills 8+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality Experience overseeing teams of 10-20+ across multiple functions Strong background in building operational infrastructure and scaling service businesses Demonstrated ability to lead and manage a team of professionals in a healthcare or adjacent environment. Deep understanding of high-end service standards for HNW clients Outstanding customer service skills Healthcare or wellness industry experience strongly preferred Highly organized, systems-minded, and solution-oriented Strong leadership, communication, and cross-functional collaboration skills Compensation & Benefits Base Salary: $150-$200k per year (depending on experience level) Performance Bonus: Up to 10% Health, dental, and vision benefits Membership perks and longevity testing/treatments PTO, sick days, and observed holidays Opportunity to grow with a category-defining brand in the health span space Position Summary Position Type: Full-time Reports to: Dr. Jonathann Kuo, CEO, (Interim Supervisor; may be updated) Work Location: Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration
    $150k-200k yearly 2d ago
  • Director, Healthcare Operations

    Confidential Careers 4.2company rating

    Operations director job in New York, NY

    The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site. Responsibilities include: Executes the provision of administrative and employment services Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues Works with Company Departments to ensure system-wide compliance at the assigned healthcare location Serves as a project manager to administrative and clinical managers at the assigned healthcare location Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets Analyzes and develops timely responses to requests or changes from the assigned locations' leadership Communicate and partner with facility staff to improve system-wide performance Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations Maintains oversight of assigned healthcare location team members Participates in committees and engagements with assigned healthcare location leadership Qualifications include: Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred 5 or more years of progressively responsible management experience within a health care facility or medical group practice Demonstrated competencies in the following areas: Planning, decision-making and implementation Analytical capacity (quantitative and qualitative) Financial management Organizational ability Oral and written communication Project management Ability to build trust through listening, supporting others and demonstrating integrity Proficiency in contract management Excellent client management and business literacy skills Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required High attention to detail Ability to maintain high standards despite pressing deadlines Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment Must be able to prioritize a variety of time sensitive tasks Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR Excellent interpersonal and communication skills Annual salary for this position is $120,000 - $150,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). Equal Opportunity Employer
    $120k-150k yearly 4d ago
  • Senior Manager, Tech-Enabled Operations & Analytics (Ref: 193585)

    Forsyth Barnes

    Operations director job in New York, NY

    Title: Senior Manager Tech-Enabled Operations & Analytics Industry: Jewelry & Retail Salary: $145,000 - $165,000 + Bonus Contact: ******************************** is not available for C2C or C2H. The client is unable to sponsor at this time. Senior Manager, Tech-Enabled Operations & Analytics Our client is a fast-growing innovator transforming the luxury jewelry and diamond supply chain through advanced technology and intelligent digital platforms. We're looking for a Senior Manager, Tech-Enabled Operations & Analytics to lead the modernization of forecasting, planning, and operational decision-making. This role blends strategy, data science, and hands-on technology leadership to drive AI-powered insights and digital transformation across the business. What You'll Do Lead the digital evolution of end-to-end supply chain planning, moving from manual processes to automated, cloud-based, AI-enabled workflows. Build and enhance forecasting, demand planning, and inventory optimization models using Python/R/ML to improve accuracy and responsiveness. Own and optimize advanced planning systems (SAP IBP, Anaplan, Blue Yonder) to strengthen supply, demand, and inventory alignment. Drive a tech-enabled S&OP / IBP process, including scenario modeling, capacity and constraint planning, and automated performance reporting. Partner with Data Science and Operations to improve data quality, planning workflows, and system integrations across the supply chain. Develop digital tools for multi-scenario planning, supporting seasonal launches and high-variability demand environments. Deliver actionable planning insights and recommendations to senior leadership; lead and mentor a small analytics and planning team. Champion continuous improvement, automation, and supply chain best practices to improve service, reduce risk, and optimize working capital. What We're Looking For 7+ years in planning, operations, or supply chain analytics; 3+ years leading technical teams. Strong expertise in Python/R/SQL, statistical modeling, BI tools (Power BI/Tableau), and cloud data platforms (Snowflake/BigQuery). Experience with advanced planning systems and ERP tools. Background in digital transformation, automation, and AI/ML forecasting. Excellent communicator comfortable presenting to VP/C-suite stakeholders. Experience in luxury or high-complexity consumer environments is a plus. Relevant certifications (APICS/ASCM, Lean Six Sigma, analytics/data science) preferred
    $114k-162k yearly est. 5d ago
  • Vice President Operations

    Healthcare Recruiters International 3.7company rating

    Operations director job in New York, NY

    About the Company Our client, a growing and mission-driven behavioral health organization with four treatment locations, is seeking a Vice President of Operations to provide executive-level leadership across clinical and administrative operations. About the Role Looking for specific experience in implementation and management of systems/processes for Multi-Site Health Service Companies. Implementation of SOPs will be a high priority: This will be a very hands-on role, in addition to managing. This role is critical to standardizing processes, driving operational excellence, and supporting high-quality care. Responsibilities Operational Leadership Provide strategic and day-to-day operational oversight for four behavioral health locations Ensure consistent implementation of operational standards across all sites Serve as a key member of the executive leadership team SOP Development & Execution Design, document, and continuously improve standard operating procedures (SOPs) Ensure SOPs are scalable, auditable, and aligned with regulatory requirements Train and hold leadership teams accountable to SOP compliance Program & Clinical Support Ensure operational systems support quality patient care and outcomes Regulatory & Compliance Oversight Ensure compliance with state, federal, and accreditation standards Oversee audits, inspections, and quality assurance processes People & Performance Management Lead and mentor site-level operational leaders Establish KPIs and performance dashboards Foster a culture of accountability and continuous improvement
    $145k-236k yearly est. 3d ago
  • Senior Director of Perioperative Services

    Noor Staffing Group

    Operations director job in New York, NY

    Leading New York City health system seeks a Senior Director of Perioperative Services for their hospital in Brooklyn. As a key member of hospital leadership, the Senior Director of Perioperative Services provides visionary direction and strategic oversight for all surgical and procedural operations. This role ensures the delivery of exceptional, patient-centered care through operational excellence, clinical innovation, and staff empowerment. The Senior Director drives performance across quality, safety, efficiency, and patient experience metrics, while fostering a collaborative and inclusive environment that supports professional growth and organizational success. Key Responsibilities: Lead and manage all aspects of perioperative nursing operations, ensuring compliance with regulatory, accreditation, and organizational standards. Develop and implement strategic plans and quality initiatives to improve patient outcomes, efficiency, and the overall surgical experience. Design and monitor departmental budgets, staffing models, and resource utilization to ensure fiscal responsibility and optimal performance. Foster a culture of excellence, accountability, and continuous improvement rooted in diversity, equity, and inclusion. Build and sustain collaborative relationships with physicians, surgical teams, and hospital leadership to achieve shared clinical and operational goals. Oversee recruitment, development, evaluation, and retention of nursing leadership and staff, ensuring alignment with professional standards. Utilize data-driven decision-making to enhance quality, safety, patient satisfaction, and productivity metrics. Promote evidence-based practice, research, and innovation to advance perioperative nursing standards. Serve as a visible and accessible leader who models professionalism, integrity, and clear communication. Ensure compliance with collective bargaining agreements and foster a fair, transparent work environment. Qualifications: NYS Licensed Registered Nurse Doctoral degree in Nursing (DNP) required Certification in Nursing Leadership preferred (NE-BC) Minimum 5 years of progressive nursing leadership experience in perioperative services within a hospital. Salary: $250,000 - $290,000 Please email resume to: Joshua Albucker Senior Vice President NOOR Staffing Group 646-492-5653 jalbucker@noorstaffing.com
    $250k-290k yearly 4d ago
  • Director of People Operations

    French Connection Staffing 4.4company rating

    Operations director job in New York, NY

    FC Staffing has been exclusively retained by a rapidly growing global software company with headquarters in France and operations across the U.S., Mexico, and Europe. The company is expanding its U.S. The People Operations function is seeking a hands-on, strategic, and people-centered Director of People Operations to support their growing U.S. team. Job description: Oversee the entire employee lifecycle, including recruitment, onboarding, engagement, performance, and offboarding. Manage U.S. employment compliance across multiple states. Partner with global HR teams in France and Mexico to align People strategies. Lead payroll, benefits, performance reviews, compensation processes, and HR policy updates. Champion company culture, learning and development, and internal communication. Serve as a trusted advisor to managers and leadership on HR best practices. Use HRIS or ATS systems and data to improve decision-making and operational efficiency. Support a collaborative hybrid NYC team and contribute to cross-border initiatives. Promote diversity, equity, and inclusion as part of the company culture. Requirements: 5+ years of progressive HR or People Operations experience. Solid knowledge of U.S. employment law and compliance. Experience in SaaS, tech, or international organizations. Hands-on approach with the ability to balance strategy and day-to-day HR operations. Strong leadership, communication, and relationship-building skills. Experience with modern HR tools such as Gusto, Rippling, or Deel. Ability to work in a fast-paced, evolving environment. Fluent or conversational French required. Why This Role Is Attractive: Opportunity to build and shape People Operations for the U.S. team. International collaboration with HR teams in France and Mexico. Strong visibility with leadership and real impact. Hybrid NYC office with flexibility. Competitive compensation (approximately $150K range). Stock options and comprehensive benefits. High-growth environment with room to innovate.
    $150k yearly 21d ago
  • Chief Operating Officer

    NYM Construction + Development

    Operations director job in New York, NY

    Email your resume to ************** This Role is for experienced candidates only. About Us: NY Major is one of New York City's premier full-suite commercial and residential construction firms - with 15+ years of excellence, 70 + completed projects, and a reputation for integrity, quality, and on-time delivery. We operate across Brooklyn, Manhattan, Queens, the Bronx, Staten Island, and the greater NYC metropolitan area. Our portfolio encompasses a range of development types, including multi-unit residential, commercial, institutional, and mixed-use projects. Role Overview: We are seeking an experienced construction executive to join as Chief Operating Officer (COO). The COO will own full operational leadership - overseeing feasibility, pre-construction, procurement, field operations, project execution, and close-out - ensuring NY Major continues delivering excellence, growth, and client satisfaction across NYC. Key Responsibilities: 1. Lead early project feasibility, constructability reviews, and cost planning. 2. Guide zoning strategy, DOB approvals, scope definition, and budget alignment. 3. Oversee late-stage design approvals and pre-mobilization (demo, asbestos, soil testing, utilities). 4. Lead complete subcontractor bidding process, including bid review, tracking, leveling, and final selection. 5. Negotiate and award subcontracts; ensure ≥75% buy-out before site mobilization. 6. Maintain accurate budgets through buy-outs and implement value-engineering savings. 7. Manage contract issuance, compliance tracking, and subcontractor/vendor performance database. 8. Oversee daily operations of PMs, APMs, and Site Managers ensuring schedule, cost, and quality control. 9. Review ACRs, daily/weekly reports, manpower, and safety compliance with NYC DOB + OSHA standards. 10. Resolve field escalations: design conflicts, change impacts, logistics, and agency coordination. 11. Drive TCO/C of O strategy, punchlist completion, and timely project close-outs with full documentation. 12. Enforce performance, punctuality, attendance, and growth plans for office and field staff. 13. Uphold operational consistency across RFIs, submittals, change mgmt, and meeting workflows. 14. Implement technology evolution - Procore, scheduling dashboards, AI-enabled reporting, SOPs. 15. Represent the company with clients, architects, lenders, and agencies; champion jobsite reputation and delivery excellence. What We're Looking For: 1. 10+ years in NYC commercial/residential construction, with hands-on experience managing GC projects from pre-con through close-out. 2. Bachelor's degree in Construction Management, Civil Engineering, Architecture, or related field (MBA or advanced degree preferred). 3. Strong track record with project buy-outs, subcontractor/vendor procurement, and financial controls. 4. Thorough understanding of NYC DOB, permitting, and construction logistics in dense urban environments. 5. Proven leadership managing both office and field teams; disciplined, accountable, with high work ethic and integrity. 6. Tech-savvy, data-driven operator comfortable with digital tools, reporting systems, and continuous improvement. Compensation & Benefits: 1. Qualifying candidates will earn an annual salary between $150,000 to $240,000, depending on experience and ability to meet the job description. 2. Senior leadership role with direct impact across all phases of construction and development. 3. Opportunity to shape and scale operations at a respected NYC firm with growth ambitions. 4. Collaborative, high-integrity culture with a proven track record. 5. Additional benefits TBD upon pre-qualification. Summary NY Major Construction & Development - Brooklyn, NY Position: Chief Operating Officer (COO) Company Size: Mid-size general contractor/development firm (~25 employees) Website: ******************** Please send your résumé, a short cover letter, and references to **************.
    $150k-240k yearly 2d ago
  • Operations Manager

    Aflalo

    Operations director job in New York, NY

    AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are expanding the operational foundation that will support our next chapter of growth. With additional retail and office spaces coming online, we are assembling a best-in-class team to help define and elevate the brand's operational excellence across every touchpoint. Role Overview We are seeking a highly organized, hands-on Operations Manager to build, manage, and continuously improve the core operational infrastructure of the company. This individual will oversee logistics, inventory, warehouse operations, office management, and overall operational workflow across HQ, studio, and retail. The ideal candidate is both strategic and willing to roll up their sleeves-comfortable managing processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot a delivery when needed. Key Responsibilities 1. Logistics Management Oversee inbound and outbound logistics, including freight forwarders, customs brokers, carrier relationships, and returns logistics. Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders. Develop systems for freight tracking, documentation, and operational reporting. Support hands-on execution when needed (e.g., shipping boxes, receiving materials). 2. Inventory Management Maintain accurate inventory across warehouse and studio locations. Lead cycle counts, reconciliation, and stock investigations. Build scalable processes for inventory accuracy and stock integrity. Participate in hands-on tasks such as inventory counts and organization. 3. Warehouse & Fulfillment Operations Manage the hourly shipping associate, ensuring strong day-to-day workflow and adherence to packaging and brand standards. Oversee daily order flow, replenishment, returns processing, and general throughput. Monitor and improve efficiency, quality control, and physical organization within warehouse and studio spaces. 4. Retail Operations Support Support operational readiness for new store openings and ongoing retail operations. Oversee store supplies, stock flow, back-of-house processes, packaging, and store-to-studio communication. Collaborate with retail, merchandising, and production teams to ensure clean execution across channels. 5. Facilities Coordination Support the Manager of Construction and Facilities on maintenance needs, vendor Coordination, and small-scale HQ, store, and workshop projects. 6. Office Management & HQ Operations Ensure the HQ environment is organized, functional, and aesthetically aligned with the brand. Oversee supplies, space setup, utilities, mailroom processes, and general office workflows. Implement systems that maintain operational excellence and support team productivity. 7. Customer Service (Escalations) Handle operational escalations from customer service, ensuring quick resolutions related to shipments, returns, and product accuracy. Partner with ecommerce and customer experience teams to refine and improve internal processes. What We're Looking For Experience & Skills 4-7 years of experience in operations, logistics, warehouse management, or supply chain; experience in consumer goods, fashion, or luxury strongly preferred. Strong understanding of logistics workflows (freight, customs, carriers, tracking). Experience managing warehouse operations and small teams. High operational rigor and attention to detail; comfortable in a fast-growth, startup-style environment. Ability to build procedures from scratch and continuously improve existing systems. Strong communication and cross-functional partnership skills. High level of comfort with hands-on work and physical tasks. Attributes Resourceful, proactive, and solution-oriented. Thrives in a dynamic environment with shifting priorities. Balances strategic thinking with willingness to get involved at the ground level. Highly organized, reliable, and committed to operational excellence. Appreciates a well-run, beautiful physical environment and its impact on brand experience. Why Join AFLALO This is a rare opportunity to help build the operational backbone of a new luxury brand from the ground up. You will work directly with leadership, influence key systems and processes, and contribute to an ambitious and creative company in its most formative stage.
    $80k-128k yearly est. 5d ago
  • Operating Room Manager

    Elios Talent

    Operations director job in New York, NY

    Nurse Manager - Operating Room (Evenings 1p - 11p) Employment Type: Full Time 4 10 hour shifts per week Job Description: We are working with a well known organization seeking an experienced Nurse Leadership candidate for their busy Perioperative Services department. This is an amazing place to continue growing your career! This is a large, busy Perioperative program - running 30+ rooms into the Evening hours. They are seeking a well established OR RN that wants to continue growing their career Schedule: Monday - Friday Day shift Weekend Leadership coverage is Administrative only - it is does via phone Weekend rotation is approximately 1 weekend every 8 weeks Qualifications: Must be an RN BSN degree required Masters degree preferred CNOR a huge plus Must have Operating Room experience Seeking a visible leader that works well with Patients/Family as well as with the Physicians Will oversee 30-40 staff Pay & Benefits: Organization is focused on a positive culture Strong benefits package Competitive pay package PTO and CME allowance
    $80k-128k yearly est. 2d ago
  • Sr Director - Laboratory Informaticist

    Eteam 4.6company rating

    Operations director job in New York, NY

    Title: Sr Director - Laboratory Informaticist Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Initial Contract: 13 weeks Pay Range: $(160.00 - 170.00)/hr on W2 all-inclusive without benefits Start: Upon completion of compliance and initiation of credentialing with the Medical Staff Office Job Description: The Sr. Director, Laboratory Informaticist will serve as the clinical and technical authority responsible for the strategic planning, implementation, and optimization of laboratory information systems (LIS) and their integration with a multi-site hospital health system's clinical and operational platform. This physician leader will bridge the gap between clinical laboratory medicine, information technology, and health system leadership, ensuring all informatics initiatives support high-quality patient care, operational efficiency, and adherence to all regulatory and accreditation standards. This role is approximately 80% remote and up to 20% on-site. This is subject to change especially for critical initiatives. The selected candidate must be able to come into the office and health system facilities to perform required work within 48 hours. Summary of Essential Duties and Responsibilities: Provides Strategic Leadership in line with the mission and vision of NYC H+H Develop and execute the strategic vision for laboratory informatics, aligning system goals with the health system's overall clinical and operational strategy. Lead the integration of laboratory systems (LIS, middleware, instruments) with enterprise-wide electronic health records (EHR) and clinical systems across all multi-site facilities. Serve as a subject matter expert to executive leadership, IT, and clinical departments on best practices for lab data management, interoperability (e.g., HL7, and system optimization) Drive change management and adoption of new systems and workflows by clinical and laboratory staff. Oversee the smooth onboarding and transition of new laboratory systems, ensuring minimal disruption to clinical services and maximum data integrity. Design, validate, and optimize clinical and lab workflows impacted by new or existing LIS/HER integration to enhance efficiency, reduce errors, and support data-driven decision-making. Provide medical oversight on system build, validation, and testing activities, including ensuring accurate result reporting, reference range mapping, and critical value alerts. Analyze clinical and laboratory data to identify trends, areas for improvement, and opportunities for innovative informatics solutions. Provides leadership and guidance on Laboratory Quality, and Regulatory Compliance. Ensures continuous compliance of all laboratory informatics systems and processes with regulatory bodies, including CLIA, CAP, The Joint Commission, and data privacy standards (e.g., HIPAA). Lead the governance structure for laboratory data, establishing policies and procedures for data integrity, security, access, and retention. Direct system validation activities required for regulatory compliance for new lab instruments and interfaces. Monitor key performance indicators (KPIs) related to laboratory system functionality, turnaround times, and data quality, implementing quality improvement initiatives as needed Provide leadership and guidance in partnership with the Project Management team, identifies risks and concerns and develops corrective action and mitigation plans Participate in special projects as needed and perform other duties as assigned Other duties as assigned. Certification(S)/NYS Licenses: Board Certification in Clinical Pathology, Anatomic Pathology, or combined Pathology. Board Certification or eligibility in Clinical Informatics (or equivalent experience). Educational Level: M.D. or D.O. degree Knowledge, Skills, Abilities and other Requirements: Microsoft and/or Google suite Applications Excellent communication and presentation skills Years of Experience: Healthcare experience required 5+ years training managerial experience preferred Managerial experience preferred
    $142k-199k yearly est. 2d ago
  • DIRECT HIRE - Mitsubishi Tanabe Pharma America - Senior Director, Trade & Distribution

    Eversana 4.5company rating

    Operations director job in Jersey City, NJ

    EVERSANA has partnered with Mitsubishi Tanabe Pharma America, Inc. for this Direct Hire opportunity. Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan's most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach. MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), amyotrophic lateral sclerosis (ALS), and is currently developing medicines in Neurology in Parkinson's (PD), Spinal Cord Injury (SCI), and in high unmet areas in Immunology and Oncology. MTPA is rapidly expanding its operations across all functional areas. MTPA's commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets. In the United States, MTPA launched rare disease treatments including RADICAVA (edaravone) injectables in 2017 and RADICAVA (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, supply chain, and business development functions. MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness. Job Description Direct Hire Opportunity! The Senior Director, Trade & Distribution, will build, lead, and manage the team while focusing on developing strategies to support the launch and lifecycle management of our leading Parkinson's and ALS therapies, as well as future products in the United States. The primary responsibility of the Senior Director Trade & Distribution is to develop and implement the distribution strategies across the specialty businesses. This includes specialty pharmacies, distributors and all channels that would support any present or future MTPA products. This person will have an intimate knowledge of the distribution systems from all aspects including durable medical equipment. The ideal candidate will possess strong leadership experience in managing teams that work both directly and indirectly with specialty vendors, coupled with exceptional analytical skills to identify operational gaps and implement effective solutions. Cross-functional collaboration with supply chain, marketing, sales, and customer-facing teams will be key to success in this role. Responsibilities Provides overall leadership and direction for Trade Market Access strategy for Mitsubishi Tanabe Pharma US' lead Parkinson and ALS products Evolve and innovate distribution network by aligning it with business needs, identifying growth opportunities, and addressing operational gaps to overcome challenges and drive access. Serves as the Distribution and Trade Strategy Team Leader, representing trade across all teams and driving key success factors to support long-term distribution strategies. Lead the development and execution in Federal Markets, including VA and Department of Defense to drive product access, distribution, and growth. Act as subject matter expert from a Market Access perspective for 340B program and other government programs. Informs senior and corporate executives informed about changes and emerging issues in the broad, trade customer environments and subsequent implications for Mitsubishi Tanabe Pharma US Develops awareness of market and government policy changes in collaboration with legal and compliance and implications across key stakeholders to help inform/update commercial strategies Assists market access marketing agency (and other vendor relationships) to develop promotional programs, tactics and materials aligned with our distribution process Develops/maintains thorough understanding of dynamics driving various market access segments and channels and how distribution impacts each function Effectively manages budgets and project timelines including contract management Oversight in the negotiation, execution, and adherence to the Distribution Service Agreements (DSAs), Product Purchase Agreements, and other contract offerings as appropriate Develop account metrics against strategic, financial, and product access KPI's Develops and monitors KPIs, continually assessing impact and execution of access services & offerings including feedback from service users and internal stakeholders Attends professional, provider programs, and patient conferences, and keeps up to date on innovation and recommends ways to improve business. This is a home office based position. The expectation is to be in the office 3 days a week. Qualifications Bachelor's Degree Required, Masters preferred Must have 15 plus years within the pharmaceutical industry and 10 years' experience in Distribution, Account Management or Aligned Market Access functions. Experience with distribution for early-stage pipeline programs Experience in Federal Markets including VA, Department of Defense and 340B Program preferred. Device/Drug combination strongly preferred Minimum 5 years of people management experience required Track record of closing complex negotiations within the specialty pharmacy arena Preferred experience includes: All aspects of distribution Launch and life cycle management for the distribution process Experience in Market Access marketing History of successful negotiations Broad based knowledge of the Pharma/Biotech industry, healthcare finance, and all forms of product distribution: DME, Orals, and Solutions Firm grasp of legal, regulatory and compliance issues in the healthcare space Analytical/strategic thinker with proven ability to: conduct situation analysis of the external distribution environment; synthesize relevant information to develop strategic plans understand the best pathway for distribution based on the product and its attributes conduct strategic gap analysis and implement metric-based solutions Strong interpersonal and internal/external relationship-building skills in order to drive change and innovation and succeed in a highly specialized distribution environment Excellent oral/written communication skills, coupled with exceptional presentation skills, including ability to present to large audiences Ability to prioritize and manage complex projects, with multiple stakeholders, and drive high-quality results within allotted budget Highly proficient in MS Office; advanced Excel skills Must be able to travel domestically and internationally (approximately 40%) Additional Information Mitsubishi Tanabe Pharma America Value Proposition: Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits. MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection. In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.
    $133k-196k yearly est. 3d ago
  • Managing Director, Transaction Management

    Clearwater Pace

    Operations director job in New York, NY

    ABOUT CLEARWATER Clearwater PACE, LLC (“Clearwater”) is a New York-based, institutionally backed direct lender providing C-PACE financing nationwide across all commercial real estate asset types. Our capital supports ground-up development, value-add repositioning, adaptive reuse, and recapitalizations of recently completed projects. Led by seasoned real estate credit and structured finance professionals, Clearwater structures customized, credit-driven financing aligned with sponsor objectives, supported by fully assumable loan features and flexible prepayment terms. When paired with more expensive senior or bridge debt, C-PACE provides a cost-effective source of capital that lowers WACC and strengthens the overall capital stack. We seek to hire the best and the brightest. Our team operates with autonomy, accountability, and a solutions-oriented mindset, contributing directly to the growth of a high-performance platform at the center of energy transition and structured-credit innovation. SUMMARY Clearwater PACE is seeking a Managing Director of Transaction Management to lead all underwriting, diligence, and closing functions. This individual will own the full transaction lifecycle, ensuring every opportunity sourced by the Originations team is evaluated, structured, and executed with institutional precision. The ideal candidate brings deep experience in commercial real estate credit and C-PACE financing, with a proven ability to manage teams, drive process discipline, and deliver high-quality execution across underwriting and closing. Success in this role requires strong leadership and organizational skills, the ability to operate independently in a fast-paced environment, and the judgment to balance strategic priorities with executional rigor. The Managing Director should be comfortable navigating complex underwriting challenges, structuring sophisticated financing solutions, and collaborating closely with borrowers, lenders, developers, and capital partners. KEY RESPONSIBILITIES Credit & Structuring Lead Clearwater's underwriting and credit analysis functions from initial sizing through term sheet execution, ensuring each transaction aligns with credit standards, investor mandates, and return parameters Refine and institutionalize underwriting frameworks, financial models, and approval protocols to support scalable, repeatable execution across multiple asset classes and markets Oversee preparation of detailed cash flow models, capitalization analyses, and sensitivity scenarios to guide investment decisions and credit committee recommendations Maintain an active dialogue with Originations and Credit to evaluate deal feasibility, structure optimization, and risk mitigation strategies in real time Represent Transaction Management in Investment Committee discussions, providing data-driven recommendations and market intelligence to support credit decisions Transaction Management Oversee all aspects of deal execution from signed term sheet through funding, ensuring deadlines, conditions precedent, and closing deliverables are met across multiple jurisdictions Direct coordination among third-party engineers, construction monitors, title agents, appraisers, attorneys, and program administrators to ensure technical and legal compliance with PACE statutes and Clearwater's standards Review and approve due diligence reports, legal documentation, and escrow arrangements; anticipate potential issues and design practical resolutions to maintain closing velocity Manage capital flow, disbursement sequencing, and warehouse/securitization logistics to ensure alignment with investor structures and servicing requirements Act as the primary escalation point for transactional issues, ensuring transparency and accountability across all execution channels Operations Build and manage a high-performing Transaction Management team, setting clear objectives, performance metrics, and professional development paths Strengthen institutional processes by implementing controls, workflow automation, and cross-functional coordination among Originations, Credit, Capital Markets, Legal, and Servicing Drive continuous process improvement to enhance speed, accuracy, and scalability of underwriting and closing operations Track portfolio-level performance, underwriting throughput, and capital deployment effectiveness, reporting key metrics to senior leadership and investors Foster a culture of accountability, collaboration, and precision within all aspects of deal execution Executive Leadership Partner with senior leadership, including the CEO, Chief Credit Officer, and Head of Capital Markets, to integrate Transaction Management into broader platform strategy and capital deployment objectives Support Clearwater's ABS and rating agency initiatives through portfolio data aggregation, credit documentation, and transaction reporting Contribute to platform scalability by designing and implementing best practices in diligence, closing, and credit administration for institutional investors and capital partners Provide strategic input on new product development, program enhancements, and technology adoption to strengthen Clearwater's competitive positioning Serve as a senior cultural leader within Clearwater, reinforcing standards of integrity, discipline, and client service QUALIFICATIONS & EXPERIENCE At least 10 years of experience in commercial real estate credit, underwriting, or structured finance; C-PACE experience strongly preferred Demonstrated success leading underwriting, closing, or transaction management functions within a capital markets, structured credit, or CRE lending platform Deep understanding of complex financing structures, including construction, bridge, and permanent executions Experience managing third-party diligence providers, external counsel, warehouse facilities, and securitization processes Exceptional analytical, quantitative, and communication skills with the ability to present complex analyses clearly to both internal and external stakeholders Proven ability to manage and scale teams while fostering cross-departmental alignment COMPENSATION & BENEFITS Clearwater offers a highly competitive compensation package that includes a base salary and an annual performance bonus. Compensation is commensurate with experience and aligned with market benchmarks for this role. The firm offers a comprehensive benefits suite, including health, dental, and vision coverage, as well as a 401(k) retirement plan. This role follows a hybrid schedule with flexibility based on responsibilities and business needs. EQUAL OPPORTUNITY EMPLOYER Clearwater is committed to a diverse, inclusive, and equitable workplace grounded in integrity, collaboration, and respect. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. Only candidates selected for further consideration will be contacted.
    $136k-250k yearly est. 5d ago
  • Director, Customer Success - SMB/MDO

    Diligent Services 3.8company rating

    Operations director job in New York, NY

    About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
    $151k-189k yearly Auto-Apply 10d ago
  • Associate Director Manufacturing Operations

    Lynkx Staffing LLC

    Operations director job in Saddle Brook, NJ

    Job DescriptionAssociate Director, Manufacturing OperationsAllendale, NJ Lynkx Staffing LLC specializes in placing talented professionals in the Biotechnology, Pharmaceutical and Medical Devices industries in New Jersey. The Associate Director, Manufacturing Operations is responsible for efficient utilization of Operations resources to meet customer demand. This role will be responsible for maintaining and overseeing the site Operations scheduling and training capacities for a time period looking ahead to the next 3-6 months. The Associate Director, Manufacturing Operations will understand upcoming needs and constraints and help drive strategy accordingly. This includes the management of all Operations scheduling, training and compliance resources. The Associate Director, Manufacturing Operations is also responsible for assessing the needs of the company to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. This role will also drive individual and team development to ensure a prepared and empowered workforce to become the provider of choice for the industry. Meeting client process demands through planning, scheduling, manufacture and delivery of clinical cell therapy products according to established procedures, regulations and contracts Looking out 3-6 months to ensure capacity and availability of resources (room/equipment/staff) to perform clinical manufacture for processing needs Manages all training and compliance activities in the Operations organization Responsible for creating, enforcing and measuring Operator training schedules in order to ensure that all production schedules can be carried out Creates and maintains a process to ensure that personnel schedules are being accurately and fairly assigned to all Associates Supporting and driving special long-term projects and identified and assigned by the PPU Head Responsible for creating maintaining and communicating all Operations based KPI's Ensuring department staff compliance with corporate and site-specific HR policies, safety, and business policies and practices Approving job specific curriculum for the training and professional development of department staff Responsible for streamlining the batch record review process Responsible to understand the profit and loss for the PPU's as well as all related documentation, and how these items impact Operations Driving continuous improvement Liaison with support groups for short- and medium-term needs - Supply Chain, Training, Quality Systems, Quality Assurance, Quality Control, and others Set team expectations and goals and assists in delivering the business direction for the PPU Aligning departmental goals, processes and resource allocation with the organizational strategy Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Direct reports: Associate Manager Training, Associate Manager, Compliance, Scheduling Associate, Quality Engineer Associates. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. REQUIREMENTS Bachelor's degree (i.e. Biology, Biotechnology, Bioengineering, Chemical Engineering). 5-10 years of cGMP environment, aseptic processing, mammalian cell culture, monoclonal antibody, cell processing, cryopreservation or similar experience. 5-10 years of leadership experience or equivalent combination of experience. Deep Understanding of cGMP and cGLP Working knowledge of financial operations and budget development Relevant IT skills (able to work with Microsoft Office and corporate scheduling system) Competencies/Candidate Profile Strong collaborative and influencing skills and ability to work well in a cross-functional, matrixed environment Flexible and able to adapt to company growth and evolving responsibilities Accountability, integrity, and strong dedication to regulatory compliance Strong business and personnel management acumen Strong emotional intelligence Ability to think strategically and tactically (detail-oriented) Strong analytical and problem-solving skills Strong written and verbal communication skills Drive to create and maintain order in a fluid, technically complex environment Continuous improvement mindset Ability to multi-task is essential Must have the ability to work in a team-oriented environment and with clients Must utilize proper personal protective equipment (PPE) when handling all human specimens, gases, corrosive chemicals, and liquid nitrogen. Environment requires gowning, hair net, safety glasses, gloves, and foot coverings.Must be capable of moving, sitting, stretching, stooping, using hands and fingers, reaching with hands and arms, talking and exchanging information, and vision sufficient to read materials.Duties, responsibilities, and activities may change at any time with or without notice
    $122k-171k yearly est. 17d ago
  • Minaris - Director, Commercial Manufacturing Operations

    Beyond SOF

    Operations director job in Allendale, NJ

    Director, Commercial Manufacturing Operations Experience level: Director Experience required: 8 Years Education level: Bachelor's degree Job function: Production Industry: Biotechnology Compensation: $161,000 - $180,000 1 Visa : Only US citizens and Greencard holders OVERVIEW: The Director, Commercial Manufacturing Operations is responsible for managing day-to-day operations of the department to ensure timely delivery of client-sponsored projects. Incumbent is a change agent responsible to interact with clients, provide strong technical leadership and collaborate effectively across groups within the organization. The incumbent is responsible for leading the organization into a data driven, team-oriented culture that embraces continuous improvement and drives quality, supply, and financial performance of the Commercial Operations team. This managerial role provides leadership on the GMP and non-GMP facility environments and contributes to management goals and improvements. RESPONSIBILITIES: Responsible for developing and adhering to Operations resource models, input into the development of prospective / existing client proposals, Manufacturing Service Agreement (MSA) and Scope of Work (SOW). Execute agreements ensuring both client expectations are met and agreed upon for the profitability and success of the project Member of Site Leadership Team. Provide comprehensive formal and informal leadership to promote a positive work environment and communicate overall business expectations Ensures safe, quality, and timely manufacturing of biopharmaceutical products for pre-clinical, clinical, and commercial use Lead all aspects of the Production Planning for the site Ensures that all production operations are controlled and executed within GMP regulatory guidelines Develop and implement facilities policies and practices (SOPs) Deliver departmental goals and objectives based on compliance, milestones, and revenue targets Accountable for the tracking, trending, and improvement of the Operations KPIs, driven by cost-effective and efficient output of client's products Provide strategic direction and set objectives to meet financial and operational requirements that are aligned with Site and Regional targets Work directly with internal and external stakeholders on projects of existing and prospective clients to ensure appropriate capacity, improve quality, adequate sourcing of critical deliverables Work directly with Quality Assurance, Quality Control, MSAT, Project and Account Management and Manufacturing Support groups to ensure smooth tech transfer of client-sponsored projects Quality Mindset: Works with Quality organization to set the standard for a quality mindset within the Operations organization. Ensures accountability to the quality culture fostered at the site Ensure all processes and procedures related to Operations are in full accordance with GxP, CFR, site quality systems, company policies and promote a culture of quality, compliance, and excellence Set expectations for operation excellence and Right First Time (RFT) execution Ensure staff is trained and qualified in GxP regulations and all SOPs related to performance of duties through training programs; create and monitor training curricula Represent Operations during audits and visits. Ensures Operations area is kept in a cGMP state through coordination of preventive maintenance and cleaning activities with the Facilities department Leadership Excellence Provides leadership to direct reports and Commercial Operations team by performing the following: leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best Drive education and execution of company mission and vision within the Operations Lead by example and emulate the company's core leadership values Lead a High-Performance Team culture within the Operations Leadership team. Ensure staff has the proper training, skill set, and personal development opportunities to assure their ability to carry out assigned tasks in compliance with Minaris procedures and policy as well as local, federal, and global regulations and industry standards. Lead a learning environment whereby team members are enabled to increase their skills and contributions to the Operations KPIs. Collaborate within the organization to manage the interface between cross-functional teams to align the functional strategy with the site and regional goals Provide comprehensive formal and informal leadership to promote a positive work environment and communicate overall business expectations Provide direction and leadership for change management initiatives Enable teams through mentoring and coaching Financial Stewardship Responsible for achieving of financial goals for the site/facility Recommends and manage capital requirements to maximize financial returns Actively involved with Sales and Account Management teams Responsible for productivity and staffing that is appropriate to achieve regional/site/facility fiscal g goals Monitor compliance to project budgets Maintain and support client satisfaction at a level that ensures account retention Develop a mechanism to capture and track benefits/savings associated with operational improvement initiatives Monitor business and project activity to assure organizational improvement efficiency gains and cost savings Identify areas of fiscal waste; develop mitigation strategies QUALIFICATIONS: Bachelor's degree or higher in relevant life science discipline 8-10+ years' direct experience working in a GMP regulated facility in the pharmaceutical or biotech commercial manufacturing environment is a must 2+ years' experience working in cell processing, cell culture, cell analytics, and related GMP technologies, preferably for the manufacture of cell therapy products; Hands on experience with autologous and/or allogeneic cell therapy manufacturing processes is preferred Significant knowledge and understanding of CDMO operations and ability to work effectively and collaboratively with our partners Experience in strategic planning, process improvement, project execution, and data/business analytics Ability to provide technical solutions to a variety of technical challenges of low complexity scope and the ability to suggest improvements and adaptations to methodologies, processes, and products Detailed knowledge of manufacturing technology, industry trends and requirements associated with the introduction of new equipment, systems, and processes into a manufacturing setting Excellent oral and written communication skills including proven track record in meeting facilitation, training and presentation Demonstrated success initiating change and influencing at all levels Comprehensive understanding and extensive practical experience with GMP quality systems and procedures Ability to adapt and evolve quickly in an ever changing and dynamic environment Self-motivated and able to collaborate well cross-functionally with other department managers and personnel Self-awareness, integrity, authenticity, and a growth mindset; Willingness to accept temporary responsibilities and assignments outside of this job description Competencies/Candidate Profile The ideal candidate is seasoned and well versed in GMP facility operations management within the biotech or pharmaceutical industries Collaborates with other team members and demonstrates outstanding interpersonal skills; Ability to effectively interface with peer groups in the site and work collaboratively to achieve site goals An innovative, motivated, and independent leader with proven ability to work cross-functionally and drive accountability, proactive problem-solving skills Demonstrated ability to work creatively and effectively in a fast-paced CDMO environment Demonstrated leadership abilities, and the ability to work in a matrixed and collaborative environment; Ability to lead through influence Strong business acumen to handle internal and external stakeholders Ability to think strategically and act tactically (detail-oriented) Strong interpersonal, communication, and analytical skills, capable of producing executive-ready presentations with little guidance Comfortable translating ambiguous direction and high-level goals into actionable projects/initiatives Bias for action and solutions; Ability to partner with leadership, managers, and process owners to execute on cross-functional goals Recognized skills for ability to develop efficient operations with robust processes and implementation of operational KPIs focused on Right First Time and On-time delivery. Strong attention to detail while having the ability to work simultaneously on multiple priorities Demonstrated customer (internal and external) interaction skills Excellent skills using Microsoft Office Suite Supervisory Responsibility: Manufacturing Managers Supervisors Manufacturing Associates/Leads Aseptic Sanitizers Minimum Required Training: N/A Working Environment: Must have the ability to work in a team-oriented environment and with clients May be exposed to infectious diseases transmittable through human blood, tissues, or bodily fluids Ability to be comfortable in a clean room environment Must utilize proper personal protective equipment (PPE) Must be able to handle the standard/moderate noise of the manufacturing facility Some extended hours as required to meet deadlines and other team commitments Must be able to work during the weekend, holidays and as required by the company May be required to travel to other sites Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally personal protective equipment may be required including lab coat, latex gloves, safety glasses and/or respirator. Direct reports: Operations Managers Manufacturing Associates Lead Manufacturing Associates Aseptic Sanitizers Schedule: M-F, Day Shift
    $161k-180k yearly 60d+ ago
  • Manufacturing Operations Director

    Supreme Talent

    Operations director job in Teaneck, NJ

    Our client, a leading flexible poly packaging manufacturing company is seeking a diligent and detail-oriented Manufacturing Operations Director with extensive experience in overseeing the production processes and managing teams. The ideal candidate will be responsible for ensuring efficient operations within the manufacturing plant, overseeing team performance, optimizing production processes, and ensuring adherence to quality control standards. Responsibilities: Manage and lead a team of production staff, including hiring, training, and performance management to ensure a cohesive and efficient workforce. Develop and implement streamlined processes and procedures to optimize production efficiency and minimize downtime. Coordinate production schedules, ensuring timely delivery of products while maximizing resource utilization. Ensure compliance with all safety regulations, company policies, and industry standards to maintain a safe and productive work environment. Plan and schedule production activities to meet customer demands and delivery deadlines. Monitor and maintain machinery and equipment to minimize downtime and ensure optimal performance. Implement quality control measures to uphold product quality standards and meet customer expectations. Identify opportunities for process improvements and implement solutions to enhance productivity and efficiency. Qualifications: 8+ years of experience in a flexible poly manufacturing environment, with at least 5 years in a managerial or supervisory role. Strong leadership skills with the ability to motivate and inspire teams to achieve goals. Excellent organizational and problem-solving abilities to effectively manage production processes and resolve issues as they arise. Proficiency in production scheduling software and other relevant tools. In-depth knowledge of manufacturing processes and best practices. Solid understanding of safety regulations and compliance requirements. Effective communication skills, both verbal and written, to liaise with cross-functional teams and stakeholders. Location: Teaneck, NJ Salary: $200K
    $200k yearly 60d+ ago

Learn more about operations director jobs

How much does an operations director earn in Bloomfield, NJ?

The average operations director in Bloomfield, NJ earns between $77,000 and $209,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Bloomfield, NJ

$127,000

What are the biggest employers of Operations Directors in Bloomfield, NJ?

The biggest employers of Operations Directors in Bloomfield, NJ are:
  1. PSEG
  2. KIPP Austin Public Schools
  3. North Star Academy
  4. Bhired
  5. Kipp Team and Family (Kipp New Jersey & Kipp Miami
  6. Moomoo
  7. Walmart
  8. CoreWeave
  9. PGIM
  10. Collectors Universe
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