Operations director jobs in New Braunfels, TX

The Operations Growth Director will report to the Senior Vice President of Military Support and be responsible for leading, supporting and growing a Military IT Services Portfolio. The successful candidate takes the lead in building customer relationships and cultivates new and organic business and contracting opportunities throughout the Department of War (DoW). The successful candidate is knowledgeable in business pursuit, capture, bid and proposal activities and possesses a thorough understanding of DoW procurement procedures as well as an in-depth knowledge of Federal contracting. The successful candidate possesses strong leadership and project management skills and must demonstrate solid business and financial acumen based on a comprehensive understanding of business and federal contracting issues. The successful candidate is able to work as a core part of the capture and proposal team, lead solutioning sessions for bids, and support color team technical content creation/reviews. Strong leadership and communication skills, with ability to maintain consistent communication across multiple business units and clients The successful candidate is responsible for leading, developing, and mentoring Program Managers and team members to inspire them to deliver consistently excellent work products and customer service on time and within cost, above and beyond client expectations. Responsible for ensuring program support team meets all contractual SLAs. Lead and Manage by proactively identifying potential service improvements and issues and drive the adoption of (or modifications to) technologies and methodologies to improve delivered service capabilities, work on special projects as assigned, provide guidance and provide leadership to less-experienced technical staff members. Establish, develop, and maintain effective and collaborative working relationships with research, development, and requirements planning organizations and personnel Proactively identify program issues and resolve them in a timely fashion to minimize any negative impacts on the quality, accuracy, completeness and timeliness of the program. Perform other related duties as assigned. Basic Qualifications Bachelor's Degree Must have a strong, demonstrable record of growing and developing dynamic teams, building enduring customer relationships, and being able to communicate effectively at all levels 10+ years working with government contracting - must understand the federal business lifecycle and procurement process 7+ years demonstrated successful experience in leading Govt Contract IT Services teams Program Management Professional (PMP) certification from the Program Management Institute (PMI) or equivalent certification from an accredited authority. Experience performing overall contract financial oversight to include labor utilization, estimates at completion, revenue, and maintaining profit and loss responsibility. Experience effectively navigating contractual negotiations and diagnosing complex technical and business problems to uncover unknown and unmet client needs.

Direct Hire - Full Time position in San Antonio, TX 2667 with a multinational healthcare services company * Director of Surgical Operations * Please apply ONLY if you have a Bachelor's degree in Nursing We can ONLY consider your application if you have: 1: Bachelors Degree in Nursing 2: 5 years experience in discipline or specialty. 3: Possession of current Texas State License for Registered Nurse 4: Active healthcare provider Basic Life Support on hire (ARC or AHA) 5: AHA Healthcare Provider BLS within 60 days of hire We are looking for a Director of Surgical Operations to be responsible for planning, organizing, directing and managing resources for one to two department(s) on a twenty-four (24) hour basis. These responsibilities include: budget responsibility; efficient/effective resource utilization; recruitment and effective/efficient management of assigned staff; achieving quality outcomes; performance improvement; monitoring of quality and quantity of services; maintaining positive working relationships with staff and System departments and managers, and purchasing and maintaining equipment. Completes established competencies for the position within designated introductory period. Other related duties as assigned DESIRED (not required) SKILLS: :: Master Degree in Nursing, Business or Related Field :: 3-5 years progressively responsible management experience :: Specialty or Administration certification. Please send resume to - Amarx Search, Inc. - amarx.com

Confidential Retained Search Role: Operations Manager - Heavy Civil Construction Compensation: $150,000 - $200,000 Company Truck or Vehicle Allowance Profit Sharing Program About the Company: FireSeeds is working with a well-established and rapidly growing construction contractor in Texas, who is seeking a senior Operations Manager to serve as the Executive over the field. This is a newly created leadership role designed to take full ownership of field execution, operational accountability, and day-to-day performance across multiple crews and projects. This position represents a rare opportunity to step into a true second-in-command field leadership role, reporting directly to the President and driving the company's next phase of growth. About the Opportunity: The Operations Manager will be responsible for translating the company vision and values into consistent, high-quality field execution. This leader will oversee scheduling, staffing, production, safety, and process standardization-while developing the next generation of field leadership. This role replaces the President's daily involvement in field and PM operations and carries significant authority, trust, and long-term upside. What You'll Be Doing: Lead and hold accountable superintendents and field leadership Own scheduling, manpower, equipment, and resource coordination Drive safety, quality, and production performance across all projects Standardize operational processes and execution rhythms Coach, train, and develop field leaders and future managers Improve interdepartmental communication and alignment Support scalable growth without sacrificing culture or standards What We're Looking For: Experience: 5-10 years as an Operations Manager, General Superintendent, or Field Operations Leader Proven success leading field operations in a growing heavy civil construction environment Strong leadership presence with the ability to manage change and complexity Certifications: OSHA 30 Leadership Traits: Confident, decisive, and highly organized Hungry, ambitious, and growth-oriented Humble, respectful, and values-driven High integrity with a hands-on, “scrappy” mindset Challenges You'll Tackle: Managing capacity and resources during rapid growth Resolving legacy issues while building future systems Developing leadership depth and bench strength Merging personalities and reinforcing a strong company culture Navigating the growing pains of a scaling organization How Success Is Measured: Safety performance Production and execution results Leadership GWC (Gets it / Wants it / Capacity) Core values adherence Growth and stability of field operations

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization. THE PERSON: The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability. KEY RESPONSIBILITIES: * Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers). * Manage business through all product lifecycle stages (NPI, EOL). * Control inventory and Days of Inventory (DOI) to minimize costs. * Manage demand vs. supply profiles for direct customers and distribution channels. * Monitor consumption rates and ordering patterns; perform demand/supply analysis. * Maintain accurate forecasts and manage on-time revenue forecasting. * Oversee key internal and external relationships to ensure business continuity. * Drive projects and processes critical to organizational objectives. * Implement new processes and collect feedback to support strategy. * Conduct quarterly business reviews and operational meetings with customers. * Provide guidance on operational issue resolution. * Support customer operations through understanding of business processes and procedures. PREFERRED EXPERIENCE: * Experience with Data Center customers preferred. * Strong knowledge of supply chain operations. * Project management experience. * Understanding of business strategy and process improvement. * Proficiency in Excel, PowerPoint, and Power BI. * Ability to write executive-level communications. * Skilled in demand/supply analysis and revenue forecasting. * Experience managing cross-functional dependencies and operational processes. * Ability to manage conflict and resolve operational issues. * Familiarity with customer engagement through business reviews and operational meetings. ACADEMIC CREDENTIALS: Bachelor's Degree preferred. #LI-BS1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry. The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers. Responsibilities Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios. Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP. Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects. Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources. Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset. Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary. Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning. Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR. Partner with clients to establish strong and high-quality relationships. Support the implementation and development of processes related to operations and field operations. Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed. Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards. Qualifications Ability to walk job sites as needed for extended periods of time. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Safety Level This is a safety sensitive position, and all applicable policies including drug test and background check will apply. The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to: Potentially lift up to 50 pounds Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing Potentially operate a motor vehicle, crane, tractor, etc. We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA) It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Details 2131 NE Loop 410 Ste 640 - San Antonio, TXDescription Bravos Cabinets is seeking a Director of Operations Custom Cabinets responsible for overseeing all aspects of the design, production, and installation of custom cabinetry. This leadership role ensures projects meet high standards of craftsmanship, functionality, design, and customer satisfaction, while managing budgets, timelines, and staff. The Director works closely with clients, designers, architects, project managers, and production teams to deliver exceptional results and uphold the brand's reputation for quality. Strategic Leadership Lead and manage the custom cabinetry division, including design, engineering, manufacturing, and installation. Develop and implement departmental goals, KPIs, and continuous improvement initiatives. Align cabinetry operations with overall company strategy and profitability targets. Project & Client Management Oversee all custom cabinet projects from concept through completion. Collaborate with sales, design, and project management teams to ensure client vision is achieved. Review and approve designs, shop drawings, materials, and production plans. Team Management Recruit, train, and manage cabinetmakers, drafters, engineers, and installation crews. Establish clear performance expectations and provide coaching, feedback, and professional development opportunities. Foster a culture of quality, safety, and accountability. Production Oversight Supervise production scheduling to ensure projects are completed on time and within budget. Ensure all products meet internal quality standards and industry regulations. Evaluate and implement best practices in woodworking, finishing, and installation techniques. Budget & Vendor Management Develop and manage departmental budgets, cost estimates, and pricing strategies. Source and manage relationships with material suppliers, subcontractors, and partners. Negotiate pricing and terms to maximize cost efficiency without compromising quality. Quality Assurance & Safety Implement and monitor quality control procedures across all phases of production and installation. Enforce safety regulations and protocols in accordance with OSHA and company standards. Qualifications Qualifications: Skills: In-depth knowledge of cabinetry construction, wood species, finishes, and manufacturing processes. Strong leadership and team-building skills. Excellent project management and organizational skills. Proficient in reading blueprints, CAD drawings, and architectural plans. Familiar with design and production software (e.g., AutoCAD, Cabinet Vision, SketchUp). Effective communication and problem-solving skills. Preferred Traits: Detail-oriented with a passion for craftsmanship and design excellence. Client-focused with a commitment to delivering high-quality custom solutions. Strong financial acumen and ability to manage budgets and cost controls. Physical Requirements: Ability to stand, walk, and move throughout the shop and job sites. Occasionally lift or move materials up to 50 lbs. Compensation: Competitive salary + performance-based bonus Health, dental, vision insurance 401(k) with company match Paid time off and holidays Professional development opportunities

ICON is looking for a Field Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Field Operations. The primary responsibilities of this role includes developing process documentation, checklists, workflows, and SOPs aimed at improving Field Ops operations and quality. In this role you will be responsible for the detailing of our processes in Miro flow charts, Google Sheets, and Procore. You will work with Field Operations Management to refine and implement these processes in line with discovered best practices. You will also be responsible for coordinating efforts surrounding all process improvement for Field Operations including data aggregation and analysis, scheduling process improvement meetings, and communication / coordinating, quality control procedures and documentation, and the rollout of new processes. This role is based primarily at ICON's HQ in Austin, TX but may require some (25%) travel, at local or deployed job sites dependent on departmental needs. This role will report to the Field Workforce Manager, Field Operations. You will collaborate regularly with the Field Operations and Field Logistics Managers, as well as with deployed teams in the field. RESPONSIBILITIES: Meet regularly with Field Operations management and work directly on-slab in the field to identify opportunities for process improvement and develop improvement strategy. Collect, interpret and evaluate process metrics data to provide data driven insights for process improvement. Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations. Document Field Ops processes in a variety of software tools suites, including but not limited to Palantir, Procore, Miro, and the Microsoft software suite. Own the upload and administration of all Procore documentation for field facing procedures, and act as the implementation lead for Field Ops. Accountable to the enforcement of process compliance for all Field Operations processes. Work cross-functionally with Field Logistics & Field Operations management, Project & Construction Management teams, and Software team to gather requirements for planning printer suite & support equipment deployment, and site planning. MINIMUM QUALIFICATIONS: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field. 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration. Exceptional documentation skills, ensuring compliance with ICON's standards and accurate records. Strong oral and written communication skills in a fast-paced environment. Passion to improve efficiency and contribute to innovation. Ability to flex working hours as required to support business needs. An in depth understanding of equipment setup process and dimensions, mobilization process, and printer setup requirements / logistics. Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments. PREFERRED SKILLS AND EXPERIENCE: Familiarity with construction or factory production environments and the ability to think and stay ahead for the needs of the operation. ACC, Revit or similar CAD software experience in planning site layouts. Advanced proficiency in operating heavy machinery to ensure smooth function. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. Internet Applicant Employment Notices

Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence. Company Profile Our client is a global technology solutions company. Customer Operations Manager Role As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. Youâ??ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experienceâ??from client onboarding and service delivery to ongoing support. Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team. Oversee client management, service delivery, and customer engagement across all operational functions. Collaborate with global and regional leadership to unify operations, processes, and systems. Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning. Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement. Lead customer experience initiatives and ensure operational compliance with global standards. Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results. Customer Operations Manager Background Profile 10+ years of experience in customer operations or customer service leadership roles Proven track record in leading teams, improving processes, and driving operational success Experience in international or matrix organizations; ability to manage across diverse cultures and regions Demonstrated success implementing scalable systems and service delivery models Strong business acumen, with a focus on results, efficiency, and customer satisfaction Bachelorâ??s degree or equivalent vocational education required. Excellent communication skills Features and Benefits Comprehensive medical, dental, and vision insurance coverage Opportunity to lead a new regional function and make a lasting impact on company growth Collaborative, global team environment with opportunities for cross-functional and international collaboration Strong commitment to employee development, innovation, and leadership empowerment Be part of an organization that values sustainability, customer focus, and operational excellence

The Director of Digital Manufacturing Technology & Operations will lead Emerson's digital manufacturing transformation across global operations. This domain leader role is responsible for defining and executing strategies for Warehouse Management Systems (WMS), Manufacturing Execution Systems (MES), and serving as the Manufacturing IT Owner for all factory-related applications. The position ensures seamless integration of digital technologies to enable paperless operations, real-time visibility, and end-to-end traceability across the manufacturing lifecycle **In This Role, Your Responsibilities Will Be:** **Strategic Leadership** + Develop and own the Smart Factory roadmap, aligning with corporate digital transformation goals. + Drive adoption of Oracle WMS Cloud, MES platforms, and emerging technologies for operational excellence. + Establish governance for MFG IT ownership, ensuring compliance, security, and lifecycle management of manufacturing applications. + Ensure strong governance, cybersecurity, and compliance across all aspects of the manufacturing domain. + Have a leadership presence in Emerson Factories across multiple business groups. + Ensure technology investments drive measurable business value, whether through revenue growth, operational efficiency, cost reduction, or enhanced customer experience. + Continuously manage and optimize technology budgets, balancing strategic investments with financial goals. **Operational Excellence** + Oversee deployment and optimization of MES for production tracking, resource management, and specification control. + Implement WMS capabilities for inventory accuracy, receiving, put-away, picking, replenishment, and shipping. + Ensure integration between ERP, PLM, MES, WMS, and OTM for synchronized planning and execution. + **Innovation & Transformation** + Drive enterprise-level digital architecture for smart factories, ensuring scalability and cybersecurity. + Lead integration of advanced analytics, AI, and IoT platforms into manufacturing IT systems. + Establish standards for interoperability between MES, WMS, and ERP systems to enable seamless data flow. + Champion cloud adoption strategies and edge computing for real-time factory insights. + Oversee governance for emerging technologies, ensuring compliance and risk management. **Governance & Ownership** + Act as Manufacturing IT Owner, accountable for application health, upgrades, and compliance. + Manage vendor relationships and contract negotiations. + Plan budgets and optimize costs for manufacturing IT systems. **Talent & Stakeholder Management** + Build and mentor a global team of IT and operations professionals. + Collaborate with Supply Chain, Engineering, and Operations leaders to ensure alignment. + Build and communicate program objectives and KPIs to executive leadership. **Key Metrics of Success** + Achievement of enterprise-level cybersecurity and compliance standards for manufacturing IT systems. + Delivery of measurable ROI through digital transformation initiatives and IT cost optimization. + Establishment of a scalable, cloud-enabled architecture supporting global smart factory operations. + Development of a high-performing global IT team with strong governance and talent retention. + Able to travel Domestic and International to meet business needs. **Who You Are:** + You prioritize being a mentor to others. You solicit both input and discussion. You trust other people and know when to delegate. You define issues and can map out a process. You focus on priorities and set stretch goals. **For This Role, You Will Need:** + Bachelor's degree in Engineering, IT, or related field; MBA preferred. + 10+ years of experience in manufacturing IT, MES/WMS implementation, and digital transformation. + Proven leadership in global, multi-site environments. + Strong knowledge of Oracle ERP, MES, WMS, and IIoT platforms. + Consistent record of leading large, geographically dispersed teams, balancing strategy with hands-on execution. + Legal Authorization to work in the United States - sponsorship will not be provided for this role. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. \#LI-AN1 **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 25030285 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Director, Operations Excellence, based in Austin, TX We're looking for a Director of Operations Excellence to build and lead a new centralized organization that drives operational maturity, reliability, and efficiency across Realtor.com's 600+ developer engineering organization. This role will establish and scale our Operations Excellence function, bringing together Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations into a unified, strategic capability. You will be responsible for defining the vision, strategy, and execution roadmap for operational excellence at scale. This includes building high-performing teams, establishing operational frameworks and standards, driving adoption of operational best practices, and delivering measurable improvements in site reliability, product quality, cost efficiency, and release velocity. You'll partner closely with engineering leadership, product teams, and platform engineering to elevate operational maturity across the entire technology organization. This is a unique opportunity to build something from the ground up - shaping culture, processes, and systems while strategically integrating existing talent from across Realtor.com into a cohesive, high-impact organization. What You'll Do Organization Building & Leadership * Build and lead the Operations Excellence organization, scaling teams across Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations * Recruit, develop, and retain top engineering and operations talent while fostering a culture of accountability, continuous improvement, and operational discipline * Establish team structures, roles, and responsibilities that balance centralized expertise with embedded support models * Integrate existing Realtor.com employees strategically into the new organization, leveraging institutional knowledge while establishing new operational standards * Create career development frameworks and technical growth paths for operational excellence team members * Drive cultural transformation around operational excellence, making reliability, quality, and efficiency core engineering values Strategy & Vision * Define and communicate the long-term vision and strategy for operational excellence across reliability, quality, cost optimization, and release management * Establish operational excellence frameworks aligned with industry best practices including SRE principles, DORA metrics, FinOps methodologies, and quality engineering standards * Set strategic priorities and investment roadmaps across all operational excellence domains * Partner with executive leadership to align operational excellence initiatives with business objectives and technology strategy * Drive the integration of AI-augmented operational tools and developer productivity enhancements into operational workflows * Influence engineering and product roadmaps to prioritize operational health, reliability improvements, and technical debt reduction Operational Execution & Delivery * Own operational KPIs and SLAs across site reliability, quality metrics, cloud cost efficiency, and release management performance * Drive measurable improvements in MTTR, change failure rates, incident reduction, deployment frequency, and cost optimization targets * Establish governance models and operational review cadences with engineering leadership to maintain visibility and accountability * Build and maintain operational dashboards, scorecards, and reporting systems that provide real-time visibility into operational health * Lead incident response coordination, blameless postmortems, and systemic reliability improvement initiatives * Oversee implementation of operational tooling ecosystems including monitoring platforms, quality tools, cost management systems, and CI/CD pipelines * Champion chaos engineering, resilience testing, and proactive operational readiness practices Cross-Functional Partnership & Influence * Partner with Platform Engineering, Infrastructure, Security, and product teams to embed operational excellence practices into development workflows * Collaborate with engineering leadership to drive adoption of paved path platforms, standardized tooling, and operational best practices * Serve as the voice of operational excellence in technology leadership forums, advocating for operational investments and architectural improvements * Build strong relationships with product portfolio leaders to understand domain-specific operational challenges and tailor support accordingly * Work closely with Developer Productivity and AI Initiatives teams to integrate operational excellence with broader engineering productivity goals * Engage with vendor partners and industry peers to stay current on operational excellence trends and emerging practices Financial & Resource Management * Own budget planning and resource allocation across the Operations Excellence organization * Build business cases and secure funding for operational excellence initiatives, tooling investments, and headcount growth * Drive cloud cost optimization initiatives, working with FinOps team to reduce AWS spend while maintaining reliability and performance * Demonstrate ROI on operational excellence investments through metrics on incident reduction, deployment velocity, quality improvements, and cost savings * Manage vendor relationships and contract negotiations for operational tooling and services How We Work We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our office in Austin, TX, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. Who You Are You're a proven engineering leader who knows how to build organizations from the ground up while driving operational transformation at scale. You understand that operational excellence isn't just about tooling-it's about culture, discipline, and making the right things easy to do. You've led teams through the journey from fragmented operational practices to mature, centralized capabilities. You're someone who: * Builds high-trust, high-performance teams that deliver both strategic vision and tactical execution * Balances technical depth with executive presence, able to debug production incidents and present to C-suite leadership * Drives change through influence and partnership, not mandates, earning credibility through demonstrated value * Understands the interconnections between reliability, quality, cost, and velocity-and knows how to optimize across all dimensions * Thrives in ambiguity and can establish structure, process, and accountability where none exists * Champions operational discipline while remaining pragmatic about tradeoffs and business priorities What You'll Bring * 10+ years in engineering, operations, or platform leadership roles with significant experience in operational excellence domains * 5+ years leading engineering teams, with proven ability to build, scale, and develop high-performing organizations * Bachelor's degree in Computer Science, Engineering, or equivalent experience * Deep expertise across multiple operational excellence domains: Site Reliability Engineering, Quality Engineering, FinOps/cost optimization, and/or Release Management * Strong understanding of AI-enhanced operational and development tools and their strategic application * Demonstrated success establishing operational excellence frameworks, KPIs, and governance models at scale * Experience with modern operational tooling ecosystems including monitoring and observability platforms (NewRelic, Datadog, Splunk), quality tools (SonarQube, test automation), cost management tools (AWS Cost Explorer, FinOps platforms), and CI/CD systems * Track record driving measurable improvements in DORA metrics, MTTR, incident reduction, deployment frequency, and operational costs * Proven ability to influence without authority and drive organizational change across engineering teams * Strong business acumen with experience building budgets, business cases, and ROI models for operational investments * Excellent communication and executive presence, with ability to translate operational complexity into business impact Bonus Points * Experience building or scaling centralized operational excellence, SRE, or platform engineering organizations from the ground up * Background in both product engineering and operational roles, bringing empathy for developer experience * Deep expertise in cloud architecture and AWS operational best practices * Experience with large-scale incident management, crisis response, and operational resilience programs * Knowledge of chaos engineering frameworks and resilience testing methodologies * Familiarity with developer productivity measurement and engineering effectiveness frameworks * Technical certifications in SRE, cloud architecture, or operational excellence domains * Experience working in high-growth technology companies or digital marketplace platforms * Track record publishing thought leadership on operational excellence, SRE practices, or engineering effectiveness Do the best work of your life at Realtor.com Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Purpose: Provide outstanding customer service to donors, coworkers and guests thus ensuring the best possible donation experience and working environment. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff. Responsibilities: Personnel Management: Provide direction and motivation for staff; In conjunction with Director of Fixed Site Operations and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports, investigate and rectify employee performance, attendance and/or behavioral concerns with timely counseling; Identify individual and departmental training needs, conduct training sessions and maintain training documentation; Review performance data to measure employee productivity and goal achievement; report performance data to staff on a monthly basis; Evaluate and develop staff both in technical growth as well as emotional intelligence; Cultivate an environment of teamwork. Rotate staff call-in on-call. Serve as subject matter expert for Donor Services: Develop and sustain complete familiarity with all technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, donor database, operator manuals, training plans and other materials utilized at We Are Blood, including whole blood, red cell, apheresis and special donations; Support staff in evaluating donor and patient qualification, as needed and per the rotating on-call schedule; Assist Clinical Services with autologous and directed/dedicated donor scheduling/ collections or coordinate collection and recruitment of rare or specially requested units from Hospital Services, Laboratory, hospitals and physicians; Participate in the rotating on-call schedule to receive and respond to website/email generated donor eligibility inquiries; Prepare and/ or assist with donor reentry documentation to update donor eligibility, assign deferral codes/dates and ensure that all donor deferral data is accurately recorded in the computer database as necessary; Support staff in technology/ procedure troubleshooting and routine maintenance of apheresis equipment; Evaluate all sources of donor information, ensure all donor data is accurately recorded in the computer databases, including manual data entry as necessary, audit and resolve any discrepancies between manual and computer donor records; Assist with donor reaction review and follow-up as necessary; Serve as liaison between donors and the Medical Director(s). Administration of basic managerial functions: Oversee the day to day management of staff and collection operations; Ensure compliance with all applicable industry, federal and organizational guidelines, protocols, policies, and procedures, including timely and appropriate reporting of all Worker's Compensation exposures, illnesses, or injuries; Ensure thorough and effective communication and dissemination of information to donors, patients, coworkers, guests and contracted partners; Ensure department procedural documents are reviewed and updated in accordance with approved schedules; Partner with the Director of Fixed Site Operations to prepare and monitor adherence to the department's business plan and annual budget; make small departmental purchases as needed; Oversee staff to ensure a lean environment and attainment of We Are Blood goals; Ensure adequate operational stock and canteen supply levels are maintained; Review daily computer system reports to ensure regulatory compliance; Assist Mobile Operations Manager and Donor Services QC Coordinator in ensuring that all equipment is maintained, validated, and repaired as needed or as required by SOP; Communicate collection data with Community Engagement management to ensure that daily/weekly collection goals are met; Coordinate with other managers to ensure that days and hours of operation at all fixed site locations are supported. Project management: Work with DS and QA management to establish, implement and validate new processes, protocols, procedures and technologies; Draft and revise apheresis and collections SOPs; Coordinate investigation and finalization of System Improvement Reports; Execute or delegate special projects and other duties as assigned. Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner. Behavior: Demonstrate and ensure that the highest levels of service and professionalism are exhibited. Ensure effective communication of organizational information amongst staff, maintain constructive and cooperative interdepartmental relationships. Leverage knowledge and interpersonal skills to achieve departmental goals; Support Donor Services Management through collaboration with the management team, and to fill in for other managers as needed. Demonstrate actions consistent with role model behavior and attainment of We Are Blood goals; Present a professional and courteous demeanor at all times as a key public representative of We Are Blood. Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence. Perform special projects and other duties as assigned by Director of Fixed Site Operations . Skills, Education, & Experience: Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment. CPR certified. High school diploma or equivalent required. College degree preferred; College degree may substitute for 1 year of supervisory experience. Demonstrated high-level of organizational, logical, and interpersonal skills. Excellent customer service skills. Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred. Strong people management and leadership skills required, including experience in training and development. Strong computer skills. Experience with blood bank software preferred. Physical/Mental Abilities: Must be at least 21 years old, have reliable transportation and valid Texas driver's license; must be able to provide a copy of an acceptable driving record and proof of liability insurance. Ability to lead a team and exhibit professional conduct and demeanor at all times. Ability to adapt to changing situations . Ability to employ critical thinking skills to solve issues regarding donor eligibility, staffing, and other matters related to operations. Ability to maintain high attention to detail and make sound judgments in a busy and distracting environment including the ability to perform the same task repeatedly with a high level of accuracy. Ability to interpret and respond appropriately to sensitive/confidential information and situations. Ability to maintain on-call responsibilities, and flex set schedule to include evenings or alternate days of the week as needed including Saturdays/Sundays. Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner. Ability to lift up to 25 pounds unassisted. We Are Blood, voted Top Workplaces 2022-2023 offers full benefits, life, Paid Time Off, 401K with match, financial planning and an awesome team. Be you. We are a drug free workplace.

About the Opportunity The mission of our schools is to ensure that our scholars receive the most rigorous education. Core to achieving this mission is smooth operations that support all stakeholders' ability to educate our scholars. Reporting to the Executive Director, with support from the Democracy Prep Public Schools (DPPS) network Operations Team, the Director of Operations ensures systematic, proactive, and efficient operations within the school, and between school and external stakeholders. Who You Are An education equity advocate with an unwavering commitment to the Democracy Prep mission of college success and authentic civic engagement for our scholars. An experienced manager of a team who can strategically balance direct support, motivation, and accountability. A data-driven leader who is comfortable with handling the research and communication necessary to find, create, or guide others to the perfect system. An exceptional project manager who can take an idea and turn it into a complete and detailed plan, considerate of all stakeholders and context. An exceptional organizer who can keep track of short- and long-term plans to make challenging decisions of prioritization on a daily basis. A clear communicator who can cascade messaging to groups of stakeholders in a clear, engaging and action-oriented manner. A graduate of a Bachelor's Degree program (required). What You'll Do Lead a school operations team to ensure that the operations of the school facilitate its ability to ensure a high quality education to scholars and respectful relationships with its families and communities. This includes setting goals with the Executive Director and DPPS network Operations Team, and coaching and managing your team to accomplish both individual and team goals. In partnership with the Executive Director and with support from the DPPS network Operations Team, design, establish, and maintain procedures for day-to-day operations of the school, including arrival, dismissal, food service, attendance, transportation, uniforms and uniform support, emergency preparedness, enrollment, family engagement, facility cleanliness and decor, assessment administration, and supply and technology management. In partnership with the Regional Superintendent and with support from the DPPS network Operations Team, assess, develop, improve, and monitor school-based operations systems that efficiently support staff, scholars and families. In partnership with the Regional Superintendent and key DPPS network teams, work to ensure that the school is operating in a way that is fiscally and legally responsible, and that there are school-based systems that support others in doing the same. Gather and present data on Key Performance Indicators for the school, including tracking of enrollment trends, attendance data, and staff retention. Research, build relationships, and create sustainable systems to maintain school compliance with relevant federal, state, and local non-instructional statutes, including but not limited to enrollment, student health, attendance and school safety. Actively monitor the accuracy of school data within state-required databases and internal information systems, and urgently problem-solve issues. Prepare and analyze data reports for the Regional Superintendent and Principal(s). Create and execute detailed event plans, factoring information on the physical facility, event goals, backgrounds and experiences of participants and stakeholders, communication and marketing, and connection to the overall mission of the school. In coordination with San Antonio ISD (SAISD), develop systems of preventative maintenance for school technology, including, but not limited to, laptops, copiers, printers, smartphones, projectors, interactive whiteboards, and other classroom technologies. Author and lead professional development sessions and training for operations staff that drive the vision and goals of the school and the DPPS network Operations Team. Build respectful and professional relationships and partnerships with other stakeholders in the building, community, and network that represent the best interests of our scholars, and ensure all other operations team members are equipped and coached to do the same. Ensure that systems, protocols and policies are well documented and easily accessible to all stakeholders. Other tasks as assigned by the Regional Superintendent. Compensation Salary range is $74,900 - $87,900 commensurate with your experience. Democracy Prep employees are provided with a benefits package that includes medical, vision, and dental insurance, 403B matching, parental leave, tuition reimbursement, a smartphone, and a laptop. --- Democracy Prep is an Equal Opportunity Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Our mission is to educate responsible citizen-scholars who will change the world. We strongly believe that by building a DREAM team that represents numerous perspectives, backgrounds, and expertises, we can achieve this goal together. This is a value we highly support and strongly encourage candidates of all backgrounds to apply.

We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: * Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. * Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. * Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. * Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates * Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. * Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. * Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. * Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: * Bachelor's degree or equivalent work experience required. * 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. * Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. * Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. * Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. * Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. * Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. * Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

JOB TITLE: Director of Regional Operations DEPARTMENT: Operations JOB STATUS: Exempt SALARY RANGE: $120,000-$150,000/year (Depends on Experience and Skills) REPORTS TO: VP of Regional Operations DIRECT REPORTS: Yes The Director of Regional Operations will work in a fast-paced, but collaborative environment and embodies the core values that we follow, to achieve universal prosperity with our Customers, Company, Team Members and Communities. This position will be responsible for assigned terminals in Texas with respect to operations flow, supervision of management and personnel, customer relations and sales activities, budget preparation and management, and asset planning and maintenance. ESSENTIAL JOB DUTIES: Supervises Regional Managers across multiple locations, overseeing the hiring, training, scheduling, disciplinary actions, and overall functionality of each location. Manage escalated employee and customer concerns to mutual agreement, and report back to corporate the agreed upon resolution. Tracks income and expenses. Takes necessary actions to stay within budgetary requirements. Interact with customers in a courteous, helpful, and professional manner escalating concerns for the protection of employees and the company. Interact with all employees in a professional and team like manner escalating concerns for the protection of employees and the company. Meet Company standards for truck time, accurate routing, accurate shipping documentation and damaged freight. Control expenses and promote sales to stay within budget. Ensure adherence to Company safety policies and procedures, and all applicable federal, state, and local laws and regulation. Provide management with regular status reports concerning areas of responsibility. Create a positive and productive work atmosphere by communicating and behaving in a professional and team-like manner with all other employees Maintains and submits required records in a timely manner. Review and adjusts equipment allocation by route and linehaul as needed. Review and analyze Special Services assigned and make recommendations based on performance, profitability, and dynamics. Attend various company meetings as required. Skills and Knowledge: Well-developed interpersonal skills. Ability to get along with diverse personalities. Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills. Extensive knowledge of the principles, procedures, and best practices in the industry. Five years supervisory, budget management, and/or transportation industry experience required. May spend 25%-50% of the time outdoors, exposed to potentially difficult environmental conditions. BENEFITS: Medical, Vision, Dental, Supplemental, and Life Insurances available Paid time off, paid holidays, paid community volunteer time 401k retirement plan Annual Director Bonus Program #CCADM

Purpose: Provide outstanding customer service to donors, coworkers and guests thus ensuring the best possible donation experience and working environment. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff. Responsibilities: Personnel Management: Provide direction and motivation for staff; In conjunction with Director of Fixed Site Operations and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports, investigate and rectify employee performance, attendance and/or behavioral concerns with timely counseling; Identify individual and departmental training needs, conduct training sessions and maintain training documentation; Review performance data to measure employee productivity and goal achievement; report performance data to staff on a monthly basis; Evaluate and develop staff both in technical growth as well as emotional intelligence; Cultivate an environment of teamwork. Rotate staff call-in on-call. Serve as subject matter expert for Donor Services: Develop and sustain complete familiarity with all technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, donor database, operator manuals, training plans and other materials utilized at We Are Blood, including whole blood, red cell, apheresis and special donations; Support staff in evaluating donor and patient qualification, as needed and per the rotating on-call schedule; Assist Clinical Services with autologous and directed/dedicated donor scheduling/ collections or coordinate collection and recruitment of rare or specially requested units from Hospital Services, Laboratory, hospitals and physicians; Participate in the rotating on-call schedule to receive and respond to website/email generated donor eligibility inquiries; Prepare and/ or assist with donor reentry documentation to update donor eligibility, assign deferral codes/dates and ensure that all donor deferral data is accurately recorded in the computer database as necessary; Support staff in technology/ procedure troubleshooting and routine maintenance of apheresis equipment; Evaluate all sources of donor information, ensure all donor data is accurately recorded in the computer databases, including manual data entry as necessary, audit and resolve any discrepancies between manual and computer donor records; Assist with donor reaction review and follow-up as necessary; Serve as liaison between donors and the Medical Director(s). Administration of basic managerial functions: Oversee the day to day management of staff and collection operations; Ensure compliance with all applicable industry, federal and organizational guidelines, protocols, policies, and procedures, including timely and appropriate reporting of all Worker's Compensation exposures, illnesses, or injuries; Ensure thorough and effective communication and dissemination of information to donors, patients, coworkers, guests and contracted partners; Ensure department procedural documents are reviewed and updated in accordance with approved schedules; Partner with the Director of Fixed Site Operations to prepare and monitor adherence to the department's business plan and annual budget; make small departmental purchases as needed; Oversee staff to ensure a lean environment and attainment of We Are Blood goals; Ensure adequate operational stock and canteen supply levels are maintained; Review daily computer system reports to ensure regulatory compliance; Assist Mobile Operations Manager and Donor Services QC Coordinator in ensuring that all equipment is maintained, validated, and repaired as needed or as required by SOP; Communicate collection data with Community Engagement management to ensure that daily/weekly collection goals are met; Coordinate with other managers to ensure that days and hours of operation at all fixed site locations are supported. Project management: Work with DS and QA management to establish, implement and validate new processes, protocols, procedures and technologies; Draft and revise apheresis and collections SOPs; Coordinate investigation and finalization of System Improvement Reports; Execute or delegate special projects and other duties as assigned. Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner. Behavior: Demonstrate and ensure that the highest levels of service and professionalism are exhibited. Ensure effective communication of organizational information amongst staff, maintain constructive and cooperative interdepartmental relationships. Leverage knowledge and interpersonal skills to achieve departmental goals; Support Donor Services Management through collaboration with the management team, and to fill in for other managers as needed. Demonstrate actions consistent with role model behavior and attainment of We Are Blood goals; Present a professional and courteous demeanor at all times as a key public representative of We Are Blood. Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence. Perform special projects and other duties as assigned by Director of Fixed Site Operations . Skills, Education, & Experience: Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment. CPR certified. High school diploma or equivalent required. College degree preferred; College degree may substitute for 1 year of supervisory experience. Demonstrated high-level of organizational, logical, and interpersonal skills. Excellent customer service skills. Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred. Strong people management and leadership skills required, including experience in training and development. Strong computer skills. Experience with blood bank software preferred. Physical/Mental Abilities: Must be at least 21 years old, have reliable transportation and valid Texas driver's license; must be able to provide a copy of an acceptable driving record and proof of liability insurance. Ability to lead a team and exhibit professional conduct and demeanor at all times. Ability to adapt to changing situations . Ability to employ critical thinking skills to solve issues regarding donor eligibility, staffing, and other matters related to operations. Ability to maintain high attention to detail and make sound judgments in a busy and distracting environment including the ability to perform the same task repeatedly with a high level of accuracy. Ability to interpret and respond appropriately to sensitive/confidential information and situations. Ability to maintain on-call responsibilities, and flex set schedule to include evenings or alternate days of the week as needed including Saturdays/Sundays. Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner. Ability to lift up to 25 pounds unassisted. We Are Blood, voted Top Workplaces 2022-2023 offers full benefits, life, Paid Time Off, 401K with match, financial planning and an awesome team. Be you. We are a drug free workplace.

Job Description DUTIES MAY INCLUDE: General warehousing tasks, customer support, requisition, shipping, receiving, building medical kits, inventory management, Quality Assurance (QA) and cargo preparation and deployment, to include medical controlled items stored in a secure location, operation of various materials handling equipment, and utilizing updating DoD MMIS records. This is a training unit, therefore administrative duties will include assisting with scheduling students for courses, tracking equipment and gear loaned to students, tracking training requirements, and other office administrative tasks to help keep the unit efficient. Additionally, must be able to work independently (single location sites) managing time wisely, coordinating logistics activities with other base organizations, units, and government agencies, ensuring the overall readiness and availability of unit ECMM to include general medical materiel management and warehouse activities, and other duties as assigned. The position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, small team collaboration, and strategic readiness reporting. Requirements Minimum/General Experience: Eight years of medical logistics field experience with six years of specialized medical materiel management experience. Specialized experience shall include general supply activities, ordering, receiving, customer support, inventory management, assemblage management, warehousing, and operation of various materials handling equipment. The specialized experience shall be in a healthcare or healthcare support environment or setting. Must have experience in using and running transactions in the MMIS. This position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, integrated collaboration, strategic readiness reporting, and the ability to work independently. Minimum Education Requirement: Accredited Associate's Degree or higher or eight years of medical logistics field experience with six years of specialized medical materiel management experience. Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage - Coverage for eligible employees and family through CareFirst and VSP. Paid Time Off - PTO granted in accordance with contract requirements. Paid Holidays - 11 federal holidays observed annually. Disability & Life Insurance - Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan - Competitive plan managed through Ameritas. Professional Training - Formal training provided as required, with additional learning opportunities based on role.

Job Description Job Title: Logistics Operations Manager Job Responsibilities: In addition to the duties of a Medical Materiel Specialist Level I, tasks shall include, but are not limited to: General warehousing tasks, customer support, requisition, shipping, receiving, building medical kits, inventory management, Quality Assurance (QA) and cargo preparation and deployment, to include medical controlled items stored in a secure location, operation of various materials handling equipment, and utilizing updating DoD MMIS records. Administrative duties will include assisting with scheduling students for courses, tracking equipment and gear loaned to students, tracking training requirements, and other office administrative tasks to help keep the unit efficient. Must be able to work independently (single location sites) managing time wisely, coordinating logistics activities with other base organizations, units, and government agencies, ensuring the overall readiness and availability of unit ECMM to include general medical materiel management and warehouse activities, and other duties as assigned. The position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, small team collaboration, and strategic readiness reporting. Minimum/General Experience: Eight years of medical logistics field experience with six years of specialized medical materiel management experience. Specialized experience shall include general supply activities, ordering, receiving, customer support, inventory management, assemblage management, warehousing, and operation of various materials handling equipment. The specialized experience shall be in a healthcare or healthcare support environment or setting. Must have experience in using and running transactions in the MMIS. This position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, integrated collaboration, strategic readiness reporting, and the ability to work independently. Minimum Education Requirement: Accredited Associate's Degree or higher or eight years of medical logistics field experience with six years of specialized medical materiel management experience. Vali, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Job Posted by ApplicantPro

**JOB PURPOSE:** The Director, Field Operations oversees and optimizes the operational performance of multiple practices within the organization. This role requires strong business acumen, a deep understanding of practice management, and the ability to build consultative and non-transactional relationships with doctors and practice staff. The Director, Field Operations will serve as a key leader in ensuring the success and compliance of the practices by providing strategic direction, coaching, and resource coordination. To be considered for this role, candidates must reside in the Austin/San Antonio area or be willing to relocate. DSO experience highly preferred; multi-site experience is required. Weekly travel is expected, with Tuesday-Thursday spent on-site in the field. **GENERAL DUTIES & RESPONSIBILITIES:** + Be in the clinic for 3 out of 4 weeks each month, ensuring systematic operations and adherence to standard operating procedures and best practices in accordance to the Affordable Care Operating Model + Coordinate resources and support to practices, ensuring alignment with organizational goals and standards. + Monitor compliance across all practices, in partnership with the Chief Clinical Officer and other key stakeholders. + Establish and maintain an environment where patients are the center of everything we do and aligned to our mission and values. + Achieve operational excellence in all responsible clinics through effective management of the Practice Management System (PMS), appointment book management, CRM tools, schedule and labor management in coordination with lab and clinical teams + Full P&L Responsibility for the territory + Understand, train, and articulate the financial performance of the practices. + Storytell the metrics, translating data into actionable insights for decision-making. + Utilize business reporting systems such as Power BI to manage the operations scorecard and provide weekly updates to the VP of Operations and ELT. + Recruit, hire and maintain a pipeline of talent for auxillary and lab staff and doctors. + Coach and develop auxillary staff and doctors to support practice operational success + Develop and maintain strong, trust-based relationships with doctors and team, fostering a consultative partnership + Lead recruitment, staffing, and organization efforts, serving as the hiring manager, when needed for practice-level roles. + Engage with practice employees to reinforce the importance of their roles and provide coaching on treatment planning, follow-up systems, and adherence to Standard Operating Procedures (SOPs); provide training, coaching, and development + Partner with support partners, such as training and lab to ensure practices have the tools, resources and support they need to achieve success + Take a proactive and strategic approach to operations management, anticipating needs and planning. + Diagnose clinic performance gaps and build strategic plan to improve the operational and financial health using PowerBi, P&L and marketing dashboards + Evaluate talent biannually for the purpose of succession planning, performance management and to develop strategic market level people planning to grow the business + Partner with Lab Regional Leaders to ensure operational efficiency and quality on in-clinic laboratories + Have a thorough understanding of practice management systems for example Dentrix and Weave, including schedule monitoring and staffing models; learn and know the ACI operating tools + Ensure that practices are well-equipped and staffed to meet operational demands. + Implement and maintain up to date Practice Visit Report for all practices + Recognize and support training needs in all practices. Perform onsite training whenever possible and in consideration of the practice financial condition. + Assist practices whenever possible throughout the day. Be present in the practice sharing and doing best practices to enhance the employee and patient experience. + Consistently follow up on all needs of the practice. + Drive a strong culture and environment that will support and enable all team members to be successful. You will foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching + Utilize Support Center resources to address and resolve operational challenges. + Conduct regular meetings with, Practice Owners (POs), Doctors, GMs and Front Desk Associates (FDAs) and to align on goals and strategies. + Conduct quality audits with the Practices to maintain the highest standards of care and compliance, for example, OSHA; submits reporting as prescribed in the standard operating procedures + Ensures compliance with state and federal laws that pertain to the practice of dentistry, including but not limited to, infection control, proper licensure and registration of clinical staff members, and the appropriate billing of dental claims for private as well as government funded payors. + Partners with the Chief Compliance Officer to respond to internal and external audits and investigations. + Partners with CCO and Regional Lab Specialist to ensure prosthetics and services meet thequality standards. **Education Requirements** + A bachelor's degree in business administration, healthcare management, or a related field **GENERAL KNOWLEDGE, SKILLS & ABILITIES:** + Minimum of 5 years of experience in healthcare operations, preferably in a multi-location or dental practice setting. + Proven ability to analyze financial data and develop actionable business strategies. + Strong interpersonal and communication skills, with the ability to build relationships at all levels. + Experience with practice management software, particularly Dentrix, and business reporting tools like Power BI. + Ability to travel as required to visit clinics and attend meetings. **Job Details** **Pay Type** **Salary** **Job Category** **Corporate**