Operations director jobs in North Royalton, OH - 441 jobs

We are hiring a Director of Call Center Operations to lead and scale a growing, technology-enabled call center operation. This role is for a proven leader who can step in quickly, drive performance, and lead teams through growth and change. This leader will own day-to-day operations while helping shape the future-state call center, managing managers, optimizing technology (ServiceTitan, AI, phone systems), and strengthening alignment between call center, dispatch, and field operations. This is a hands-on, high-impact role requiring strong leadership, technical fluency, and operational discipline. Key Responsibilities Leadership & Team Management Lead a multi-layered call center organization, including direct management of multiple team leads across locations. Coach and train leaders and agents in real time; reinforce performance standards and accountability Lead through change with clarity, consistency, and a positive, solutions-oriented approach Build a high-performance, customer-focused culture Operations & Performance Own daily call center operations, ensuring efficiency, quality, and scalability Drive best-in-class inbound and outbound performance in partnership with dispatch and field leadership Align call handling, scheduling, and capacity to support revenue and customer experience Identify gaps and implement process improvements quickly and effectively Technology, AI & Phone Systems Serve as a hands-on expert in ServiceTitan, including call workflows, reporting, and operational optimization Leverage AI-enabled tools (QA, call analysis, automation, routing, forecasting, coaching) to improve conversion, quality, and efficiency Manage and optimize multiple phone service providers, IVR, routing, overflow, and after-hours coverage Ensure seamless integration across phone systems, ServiceTitan, and AI platforms Partner with vendors and internal teams to drive continuous improvement and adoption KPIs & Optimization Own call center KPIs, including answer rate, booking/conversion, abandonment, AHT, schedule efficiency, and quality Use data and reporting to drive accountability, coaching, and operational decisions Translate insights into clear action plans for managers and teams Change Management & Growth Lead the call center through growth, transformation, and organizational change Help design and implement the future-state call center structure, staffing model, and technology roadmap Support hiring, onboarding, and training to scale effectively Balance immediate execution with long-term operational strategy Qualifications Required: 7+ years of call center leadership experience in a performance-driven environment Proven experience managing managers and frontline teams Hands-on ServiceTitan experience (or similar) Demonstrated experience using AI tools to improve call center performance Experience working with multiple phone service providers Strong understanding of call center KPIs and operational optimization Experience leading teams through growth or change Strong communication, analytical, and leadership skills Preferred: Experience in home services or field-service operations Background in scaling or restructuring call center operations Experience building SOPs, training programs, and performance frameworks Benefits Start Day 1 of Employment! Paid time off and paid holidays Medical, dental, vision, life, and 401(k) match up to 4% Founded in 1994, Trades Holding Company is a leading franchisee operator of four renowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services) and AireServ (HVAC). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana. With nearly 400 full-time employees Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support. Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Vice President of Operations is responsible for overseeing daily manufacturing, logistics, and workforce operations within a high-volume plastics extrusion environment. This role ensures efficient production planning, timely shipping, accurate inventory management, and effective labor oversight to support operational excellence and customer satisfaction. Key Responsibilities Production & Manufacturing Operations Plan and coordinate production schedules for 14 extrusion lines, aligning output with purchase orders and employee availability. Ensure accurate printing and application of product labels, maintaining compliance with specifications and quality standards. Monitor production efficiency and adjust schedules as needed to meet operational demands. Shipping & Logistics Schedule and process 3-5 full truckload (FTL) shipments per week. Manage and process 5-10 less-than-truckload (LTL) shipments per day. Coordinate with carriers and internal teams to ensure timely and cost-effective shipments. Procurement & Inventory Management Order and manage monthly raw material requirements based on production needs and supplier lead times, including: 200,000-400,000 lbs of PVC Approximately 50,000 boxes across 8 SKUs Approximately 50,000 cores across 8 SKUs Foam, foils, tape, and related materials Approximately 400 skids per month Maintain adequate inventory levels while minimizing waste and excess stock. Workforce Management Lead the hiring and interviewing of all temporary workers to support production demands. Assist with employee disciplinary actions in accordance with company policies and labor regulations. Support timekeeping and payroll accuracy by reviewing time clock records and verifying employee hours. Qualifications & Skills Proven leadership experience in manufacturing or industrial operations, preferably within plastics or extrusion environments. Strong knowledge of production planning, logistics, and inventory control. Experience managing high-volume raw material procurement and shipment coordination. Demonstrated ability to lead, interview, and support hourly and temporary workforce populations. High attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously. 5+ years of experience in a leadership role within a manufacturing company Bachelors degree minimum

**Candidates must have experience and demonstrated success in complex manufacturing operations** Plant Manager Summary: The Plant Manager oversees all plant operations to ensure all customer requirements are met on the plant floor on a timely basis. This position will direct and coordinate activities of the company operation/plant to obtain optimum efficiency and economy of operations and maximize profits. Plant Manager Job Responsibilities: Responsible for the plant operational activities to ensure the safety of associates, high product quality standards and production schedules are met so that the P&L is positively managed at or below budgeted cost to established specifications. Responsible for meeting budgets and managing financial results. Able to manage key KPI metrics and characteristics to identified operational targets. Analyzes plant budget to identify areas in which reductions can be made. Responsible for the objectives necessary to meet production, quality and plant safety standards. Responsible for managing the overall Plant activities, including P&L performance. Influence positive change and continuous improvements using Lean, TPS, and trained problem solving methodologies. Direct changes in methods, planning and processing required to meet or exceed forecasts and control costs. Ensures compliance with all safety procedures and ensures safe working procedures in assigned production areas. Responsible for continuous improvement activities for the plant. Ensure customer requirements are met on a continual basis. Proactively work with customers to resolve issues. Leads in the professional development of operational leaders. Develops and executes manufacturing strategy delivering on committed financial performance and customer service. Follows safety regulations and enforces compliance with company safety rules and regulations. Education and Qualifications: Bachelor's degree (BS or BA) is required. Must have recent experience managing an Automotive manufacturing plant. Trained or certified in Lean Manufacturing or Toyota Production System and/or other problem solving methodologies. Strong record of selecting and developing very competent professional staff. Track record of delivering strong continuous improvement results. Must have proficient knowledge of profit loss statements and balance sheet financial reporting. Proven record of implementing and operating within data driven or metrics driven management systems. Familiar with TS-16949 policies and procedures. New Program Launch experience required. Strong interpersonal skills and decision making ability. Ability to motivate a team environment, help drive results, and delegate authority to subordinate personnel. Ability to handle multiple tasks effectively.

Host Pros is Northeast Ohio's #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values: Don't Compete, Dominate • Always Be Curious • It's Never Just Business • Unreasonable Hospitality. We're looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners. What You'll Do Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners). Hold team members accountable and maintain a culture of ownership, clarity, and high expectations. Communicate proactively with clients; handle escalations with professionalism and calm. Ensure every property meets Host Pros' standards for quality, safety, and hospitality. Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps). Manage vendor relationships; recruit and evaluate teams and tradespeople. Anticipate issues before they happen (weather, seasonality, property quirks). Lead operational meetings and drive process improvements as we scale 50%+ in the next year. What Success Looks Like Review scores of 9.70+ across 80+ listings Smooth, predictable operations with minimal surprises Direct reports consistently hitting goals High client satisfaction and trust Strong team alignment with Host Pros values What We're Looking For Leadership & Communication Proven experience managing people in a fast-paced, service-focused environment Strong communicator; confident having hard conversations High emotional intelligence and calm under pressure Skills & Experience Operations, hospitality, STR, or property management experience preferred Strong problem-solver; comfortable making decisions independently Tech-savvy and quick to learn new platforms Basic knowledge of home systems (HVAC, plumbing, electrical) a plus Logistics Based in Northeast Ohio with reliable transportation Works Wednesday-Sunday; available for urgent issues Compensation & Benefits $70,000-$80,000 base salary Performance-based bonus Health, dental, vision insurance Paid time off

The Sr Operations Manager (Plastics) is responsible for leading the plastics manufacturing division within a high-volume production environment. This role partners closely with plant leadership to drive safety, quality, delivery, and cost performance, while overseeing supervisors and frontline teams across 3 shifts. The ideal candidate is a hands-on leader with plastics manufacturing expertise who can foster a strong team culture, develop talent, and ensure operational excellence. Sr Operations Manager (Plastics) Responsibilities: Lead safe, compliant, and efficient plastics manufacturing operations. Oversee supervisors and operators across production, assembly, blow molding, injection molding, and quality. Develop and implement strategies to improve efficiency, reduce costs, and enhance production results. Ensure on-time delivery and production metrics are consistently met. Collaborate with Quality, Engineering, Scheduling, Supply Chain, and Safety teams to achieve plant objectives. Manage staffing levels, workforce planning, and budget targets. Coach and develop supervisors and staff to strengthen engagement and team performance. Review operational data and reports to identify improvement opportunities. Serve as an active member of the manufacturing leadership team and support special projects. Sr Operations Manager (Plastics) Requirements: Bachelor's degree in Engineering/ Business, or a related field preferred. 3 - 10 years of supervisory experience in a team-based environment. Experience in a process-oriented, customer-focused, quality-driven production setting. Proven leadership experience in plastic manufacturing required. Strong knowledge of blow molding, injection molding, and plastics processing. Lean/Six Sigma or continuous improvement experience strongly preferred. Demonstrated ability to drive cultural change, build strong teams, and improve morale. Hands-on leadership style with the ability to engage directly on the production floor. Occasional overnight travel required.

THE OPPORTUNITY: Textbook Painting is seeking a strategic Operations Manager to lead our field operations team. We're at an exciting growth stage and need a leader who can help us scale while maintaining the quality and culture that got us here. This is a senior leadership role that requires a strategic mindset, the ability to build and implement systems with long-term ROI, and a talent for developing leaders who can scale with the company. You will report directly to the President and have meaningful influence on company strategy and direction. The primary focus is people development, systems improvement, capacity planning, and ensuring the company hits its short and long-term goals. PRINCIPAL RESPONSIBILITIES: Lead and develop middle managers through weekly 1:1s and coaching Own operations P&L through Gross Profit-drive profitability through labor efficiency and smart resource allocation Build scalable systems for quality control, safety, and operational efficiency Partner with Sales, HR, and Finance to solve cross-functional challenges Manage vendor relationships and negotiate favorable terms with paint suppliers Plan workforce capacity to meet seasonal demand fluctuations Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries Manage and recruit sub-contractors to ensure work meets quality standards IDEAL CANDIDATE: 3+ years operations management experience; field-service or trades industry preferred Experience as a "manager of managers"-leading supervisors and team leads Demonstrated P&L ownership with financial accountability Track record of implementing operational systems with long-term ROI Strong analytical mindset-uses data to inform decisions WHAT WE OFFER: $90,000.00 - $125,000.00 from salary and performance based bonus opportunities Health, dental, and vision insurance 401(k) with company match PTO and paid holidays Professional development budget Real authority to make decisions and shape the operation ABOUT TEXTBOOK PAINTING: We're a residential painting company serving Greater Cleveland for almost 20 years. With approximately 35 field staff and a growing office team, we've built our reputation on exceptional customer service and investing in our people. Our services include interior painting, exterior painting, and cabinet refinishing. Awards & Recognition: Crain's Cleveland Business Top Employer Inc. 5000 Fastest Growing Companies Weatherhead 100 Our Core Values: 1. Follow the Golden Rule and build lifelong relationships 2. Take pride and ownership in everything you do 3. Continually learn and teach others 4. Face challenges and obstacles like a buffalo-head on 5. Lead with a servant's heart and a team-first attitude

A prominent aviation services company is seeking a General Manager for their Cleveland Hopkins Airport location. This role will drive service excellence and financial growth, focusing on quality assurance and upselling services to clients. The ideal candidate will have managerial experience and a proven track record in customer service management. Competitive compensation and opportunities for professional development are offered. #J-18808-Ljbffr

Warehouse, Inventory & Fulfillment Operations Our Back-End Operations Manager goes beyond traditional warehouse management. Please make sure you read the following details carefully before making any applications. You are reponsible for ensuring that what we ship is corect, what we promise is honored, and what we record in our systems reflects reality. This hands on role includes shipping, receiving, inventory, assembly, and property upkeep. You'll work alongside a tight-knit team, not behind a desk. xevrcyc This role is ideal for someone who takes pride in clean, efficient workspaces... someone who can lead, organize, and still isn't above sweeping the floor when needed.

A leading consulting firm is seeking a seasoned sales professional to drive business expansion in Infrastructure Managed Services. You will pursue deals across Data Center, Cloud, and Network Services, utilizing your expertise to develop impactful solutions for major clients. The ideal candidate has over 10 years of experience in sales and a successful track record in managing large pipelines. This role offers competitive compensation with additional incentives and opportunities for career growth. #J-18808-Ljbffr

Keystone Agency Partners (KAP) is a rapidly growing insurance brokerage platform that acquires and partners with independent insurance agencies throughout the United States. KAP provides best-in-class services and capital investment that unlocks potential and delivers outsized and profitable growth within its platform agencies. Keystone Agency Partners was founded in 2020 in partnership with Keystone Insurers Group, Inc. and affiliates of Bain Capital, LP. For more information please visit: ******************************* Senior Director of Agency Evolution Position Summary: The Senior Director of Agency Evolution is a strategic leadership role focused on accelerating growth across a network of agency partners through peer collaboration, sales enablement, and operational consulting. This individual will lead high-impact mastermind-style groups, oversee producer training programs, and facilitate strategic planning engagements. The ideal candidate is a seasoned business consultant with deep experience in agency operations, sales development, and financial performance analysis. Key Responsibilities: CEO Peer Exchange Groups (IMPACT Groups) - 50% of Role Facilitate and lead mastermind-style groups of agencies, meeting twice annually for full-day sessions. Guide agencies through structured discussions on business performance, staffing, financials, and strategic challenges. Manage logistics and growth of the program, expanding from 4-5 groups to 6+ network partner groups and 2-4 platform partner groups. Ensure each agency receives focused "hot seat" time to present and receive peer feedback. Producer Training Program (Top Speed) - 30% of Role Oversee design and quality control of a 12-month sales training program for producers. Coordinate with vendors, tech platforms (e.g., CoachAccountable, Smartsheet), and internal staff to ensure program excellence. Support live training events and cohort launches (3-4 per year), including on-site facilitation. Assist with program operations. Strategic Planning Engagements - 20% of Role Conduct on-site strategic planning sessions with platform partners. Analyze agency books of business, staffing structures, payroll, and financials. Develop actionable growth strategies and identify operational bottlenecks and hiring needs. Other duties as assigned. Qualifications: Bachelor's degree preferred, but not required Minimum 7+ years in agency operations, sales leadership, or consulting Proven track record in growth strategy, financial analysis, and organizational development Experience in insurance industry consulting (e.g., Reagan, Excensure, or similar) highly preferred Strong facilitation and coaching abilities Excellent analytical and strategic thinking skills Comfortable managing multiple stakeholders and vendor relationships Ability to wear multiple hats and thrive in a dynamic, entrepreneurial environment Flexible to travel domestically up to 20% for live engagements and on-site arrangements Ability to pass a criminal background check, as permitted by law Physical Requirements Frequently sit, stand and walk Regularly required to talk or hear Frequently required to use hands or fingers to handle or feel objects, tools or controls Occasionally required to climb or balance, stoop, kneel, crouch or crawl Occasionally lift and/or move up to 25 pounds Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus The noise level in the work environment is usually moderate Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary Office Location: 425 Literary Road, Cleveland, OH 44113 (Hybrid Work Options) Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required. Benefits: Competitive Compensation Package Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in food and beverage manufacturing. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily plant operations for shipping & receiving, and production Introduce new equipment, products and processes Ensure regulatory, compliance and regulations Manage production floor cleanliness Qualifications 3+ years of experience in leadership role Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business

Salary: $100,000+ depending on experience Skills: ABA Treatment Plans, Clinical Supervision, BCBA Certification, Leadership, Communication About the Health Care Company / The Opportunity: A leading provider in the health care industry, our client is dedicated to delivering personalized Applied Behavior Analysis (ABA) therapy to children and adolescents diagnosed with Autism Spectrum Disorder (ASD). As a BCBA Regional Director, you will join an expanding team focused on responsible and sustainable growth, making a significant impact on the lives of families through evidence-based treatment and hands-on collaborative care. This opportunity offers a flexible hybrid schedule, comprehensive benefits, and individualized mentorship to support your professional development and leadership journey in a dynamic clinical environment. Responsibilities: Develop, monitor, and oversee ABA treatment plans to meet individualized client needs. Provide direct clinical supervision to behavior technicians and Case Supervisors, ensuring quality service and adherence to best practices. Guide staff in implementing treatment and behavior plans, including conducting Functional Behavior Assessments (FBAs). Establish, monitor, and update program goals, protocols, and measurement systems regularly. Supervise and educate parents, adjusting treatment plans in response to authorized hours and parent feedback. Address client, family, and staff issues in a timely manner, escalating as appropriate to management. Prepare and submit progress reports to clinical leadership in accordance with established standards. Lead staff mentorship initiatives to support retention, growth, and ongoing training. Must-Have Skills: Master's degree in psychology, child development, special education, applied behavior analysis, or related field. BCBA certification or licensed healthcare professional (as required by state regulations). Demonstrated experience in clinical supervision within ABA therapy settings. Exceptional communication, organization, and leadership skills. Strong commitment to upholding the organization's mission and vision. Nice-to-Have Skills: Minimum of 2 years' experience in Applied Behavior Analysis. Proficiency in developing behavior reduction goals and behavior-analytic skill acquisition plans. Prior hands-on experience as a Behavior Technician or Case Supervisor implementing ABA treatment plans. Experience with electronic documentation systems such as CentralReach. Knowledge of current research and best practices in ABA therapy.

Brighton Solutions is partnering with a high-performing commercial services organization to identify an Operations Manager who will play a critical role in leading day-to-day operations and driving long-term operational excellence. This is a hands-on leadership opportunity for someone who thrives in fast-paced production environments and enjoys building strong teams, efficient processes, and scalable systems. As Operations Manager, you will oversee all aspects of facility operations, including production, logistics, maintenance, safety, and people leadership. You will work closely with senior leadership to implement operational strategy, improve performance, and support initiatives that span both short- and long-term horizons. What You'll Do Lead and support supervisors and hourly staff Oversee daily production, workflow, and logistics Ensure safety, quality, and regulatory compliance Coordinate maintenance and equipment care Support hiring, training, and performance management Drive productivity and continuous improvement What We're Looking For 3-5+ years of supervisory or plant leadership experience Background in production, laundry, manufacturing, or similar operations Strong communication and people leadership skills Comfortable in a fast-paced, hands-on environment High school diploma or associate degree preferred

We are seeking a Global Supply Chain Director for a $500M+ business. This role sits in Cleveland. Relocation assistance is available. This role will oversee all supply chain operations across a $500M+ business, ensuring they efficiently support our division's objectives. Your responsibilities will span across demand planning, long-term strategic planning, medium-term supply planning, short-term production scheduling, customer service, and customer assistance. A key focus of this role is the continuous enhancement of our S&OP process. You will ensure end-to-end alignment and execution, maintaining a strong balance between customer service levels, costs, and inventory. As a key member of the Global Supply Chain Leadership Team, you will play a crucial role in steering the company's supply chain towards unparalleled performance and financial success. Lead a Global Team: Manage a global supply chain organization of 75+ employees, ensuring customer service and cost-to-serve expectations are met across our the businesses. Strategic Alignment: Collaborate with the BU President to align global supply chain strategies with the overall business strategies the business. Representation and Strategy: Act as the supply chain representative in leadership team meetings, actively participating in business strategy sessions and developing supply chain plans to address identified business needs. Optimize Coordination: Work with Global Manufacturing Leaders to enhance the coordination between manufacturing and supply chain processes. Leadership Development: Invest in and prioritize the development of current and future leaders through assignments, coaching, mentoring, and effective administration of rewards and recognition. Global Coordination: Coordinate with regional supply chain organizations to globally optimize planning, production, and inventory management. Set metrics for managing inventory levels and coordinate effective Sales & Operations Planning (S&OP) processes. Communicate short and long-term strategic initiatives. Logistics and Process Improvement: Collaborate closely with the Logistics team to identify opportunities for streamlining and optimizing the distribution network. Implement supply chain process improvements to enhance efficiency and performance. Requirements Bachelor's degree with a major in the areas of supply chain management, engineering, or another related field. Extensive experience may be considered in lieu of a degree. Minimum 10 years of supply chain experience plus supervisory/managerial experience (supply chain, manufacturing and/or commercial experience) within a large, global business. Advanced degree in supply chain or business management is preferred.

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Channel Operations Manager Location: United States; Remote, EST Experience: Mid-Senior Level Job Function: Business Transformation Employment Type: Full Time Industry: Computer and Network Security Job Summary We'relooking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor'sglobal channel motion. The Channel Operations Manageris responsible formanaging,optimizing, and improving the systems, processes, and data that support Keyfactor'sglobal channelgo-to-marketmotions. This role is part of the RevOpsorganization (Business Transformation) and focuses on operational excellence rather than direct partner engagement. The person in this rolewill own the day-to-day administration and enhancement of the Partner Portal,maintaindata quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs,Operations,Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams Applicants must hold US citizenship or US permanent resident status. Job Responsibilities Partner Portal Operations & Optimization Oversee the day-to-day functionality, performance, and user experience of the Partner Portal. Partner with the Business Analytics team for advanced reporting requests and datadeep-dives. Prepare insights that support decision-making for the SVP and VP of Channel Sales. Cross-Functional Collaboration Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements. Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement. Providesubject-matterexpertiseon channel operations during cross-functional project planning and execution. Implement system updates, enhancements, and configuration changes to improve usability and partner engagement. Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders toidentifyimprovements and manage a backlog of portal enhancements. Develop andmaintaindocumentation, user guides, and internal enablement materials for portal functionality. Channel Process Optimization Champion process improvements across channel and resale workflows to support scalability and operational excellence. Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance. Ensure alignment with broader RevOps standards, system architecture, and governance requirements. CRM & Systems Management (Salesforce & Related Tools) Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures. Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping. Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment. Maintain system rules, validation, and data governance for channel-related fields andautomations. Partner Program Administration Maintainaccuratepartner program tiering according to program rules and criteria. Support program audits and ensure partner compliance with program requirements. Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation. Reporting & Insights Build andmaintainbasic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends). Strong analytical skills. Self-motivated with the ability to manage projects to completion with minimal oversight. Able to thrive in a fast-paced, deadline-driven environment. Demonstrated ability to influence, motivate, and mobilize team members and business partners. Ability to use original thinking to translate goals into the implementation of new ideas and design solutions. Minimum Qualifications, Education, and Skills High School diploma, or equivalent experience. Strong business and technology acumen. Experience managing or participating in cross-functional projects. Strong knowledge of Microsoft Operating Systems and products. Significant experience in a similar role. Strong company software technology knowledge. Significant Salesforce experience or another CRM. Experience managing or working with Partner Portals or similar partner-facing platforms. Proficient in Microsoft Windows and Office. Strong oral and written communication skills. Strong organizational, multi-tasking, and time management skills. Strong collaboration skills within a team and other areas. Strong interpersonal skills. Travel Requirements Up to 10% travel time required. #LI-DNI Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings - followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make "it" happen. Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Wealth Operations Manager Large Community Bank The Wealth Operations Manager acts as a primary client contact for wealth operations, overseeing the daily management of customer accounts and ensuring accurate processing of financial transactions. This role is responsible for maintaining compliance with regulatory standards, managing the distribution of statements and reports, and optimizing operational processes. The manager also leads the team in providing a high level of service quality, efficiency, and client satisfaction. They will work closely with clients, auditors, vendors, and team members, ensuring effective wealth operations and supporting the banks mission and values.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: * Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow * Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams * Oversee growth of global accounts, including development and deployment of worldwide resources * Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level * Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience * Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 10+ years of experience in client management, aligning account strategies to revenue opportunities * 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management * Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) * Experience exceeding sales targets * Experience leading a virtual or matrixed team * Understanding of broad, macro-level business IT needs for a prospective client * Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Executives Job Qualifications: Skills: Business Development, Leadership, P&L Operations Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: GDIT is your place! Make it your own by discovering new ways to securely and expertly apply the latest technology to solve complex mission challenges for our federal government customers across the federal civilian, defense, and intelligence markets. Own your opportunity at GDIT and you'll make a meaningful difference for our customers, our company, and our employees. Our work depends on a Vice President & General Manager joining our team to lead GDIT's Technology Shared Services (TSS) organization. TSS's mission is to provide a variety of IT services to customer programs across the company through a centrally located technology center in northwest Louisiana and several remote sites located in lower cost regions of the country. As the Vice President & General Manager responsible for TSS, you will be trusted to lead a highly specialized team of over 2,000 employees distributed across multiple delivery centers nationwide. The TSS organization designs, builds, operates, and sustains critical enterprise services in support of over 150 customer programs. The highly valued, mission critical services delivered by this team include customer engagement, network solutions, cloud services, cyber operations, artificial intelligence, application development and testing. This role will be responsible for: Provide overall leadership to GDIT's Technology Shares Services (TSS) organization to include leveraged labor and managed services Continually evolve the multi-year strategic plan for TSS to ensure business and customer alignment, scalability, and competitiveness Develop and sustain trusted relationships with Division leadership to continue to grow the TSS business base Maintain common people, process, and technology components for each of the managed services offered by TSS to include sales enablement via customer journey mapping, reusable assets for services planning and operations, implementation of talent management and planning, and voice of customer and insights feedback loops Lead GDIT engagement with the Louisiana Economic Development organization to capitalize on state-based incentives Prioritize, manage, and coordinate all phases of business capture and execution Establish and maintain key client (internal and external) and industry relationships Engage GDIT Centers of Excellence to bring our capabilities in cloud, infrastructure, applications development, AI/ML and related services to existing and potentially new clients Effectively collaborate with functional teams (ie HR, Finance, Contracts, Growth, CIO, etc) Build a culture throughout the team consistent with GDIT values Technical Competencies: Experience in a breadth of IT service, including IT infrastructure, cloud, cyber and AI Financial acumen in P&L operations Employee development, customer engagement, and organizational leadership Business development and proposal experience within the Federal government market In order to be considered, you will need the following: Bachelor's Degree 10+ years of progressive leadership experience Experience and proven ability to build and lead a large, multi-disciplinary technical team Leadership experience working in the Federal government contracting IT services market Ability to travel frequently to TSS HQ in Bossier City, Louisiana as well as other locations in the US Location: Primary location at GDIT's HQ in Falls Church, VA with frequent travel to Bossier City, LA and other TSS and customer locations throughout the US Ability to obtain and maintain a Secret security clearance US Citizenship required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. The likely salary range for this position is $307,674 - $354,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 25-50% Telecommuting Options: Hybrid Work Location: USA VA Falls Church Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

KB BioEnergy is dedicated to protecting our environment for current and future generations by generating renewable energy using sustainable technology. KB BioEnergy operates and maintains the Akron Renewable Energy Facility, which is responsible for managing all of the wastewater solids from the City's Water Reclamation Facility. Our facility operates 24/7/365! The Electrical Plant Operator performs work throughout the plant for regular operations, regular and predictive maintenance, troubleshooting, analysis and repair of equipment, specifically electrical equipment, and related components for a sludge pumping and treatment facility and biogas driven electrical generation systems. Essential Duties and Responsibilities Operate, monitor and maintain facility operations Operate various tools including hand tools, welders, pneumatic and electric tools Operate computers and CMMS to obtain work orders, place work orders, log work performed, and search for inventory parts Read and interpret blueprints and schematics Follow all KB BioEnergy safety guidelines and complete incident reports immediately when required Perform general housekeeping in the maintenance shop and throughout the facility Regular, consistent and punctual attendance is required Other duties may be assigned QualificationsEducation and/or Experience High school diploma or GED Certificate of completion from a 2-year mechanical training program or military experience preferred Minimum 2 years' experience in industrial setting Electrical experience required Requirements Able to perform maintenance trades including electrical, machinist, rigging systems, welding, pipe fitting and fabrication, pumps and piping systems, gearbox and bearing maintenance, lubrication, mechanical maintenance, and hydraulic and pneumatic Ability to follow oral and written instructions Basic familiarity with diesel and gasoline engines Ability to multitask Ability to work independently and in a team environment Ability to learn new programs/software as needed Ability to work 3rd shift and holidays Candidates must submit to a pre-employment drug screen and background check Preferred Basic computer skills Able to operate heavy equipment Able to use or become familiar with testing equipment Physical Requirements: Ability to sit, stand, walk, use hands, reach with hands and arms, twist, bend, stoop, climb ladders, push, pull, shovel, pound, lift, talk, and hear Occasionally lift and/or move objects up to 50 pounds. Ability to wear personal protective equipment All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. KB BioEnergy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.