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  • Regional Maintenance Manager, IXD Regional

    Amazon 4.7company rating

    Operations director job in Lebanon, TN

    Amazon's North America Reliability Maintenance & Engineering (RME) team needs a dynamic Regional Maintenance Manager to lead our operations. This key position will drive safety initiatives and guide field teams in developing effective decision-making tools for site managers. You'll evaluate Fulfillment Center RME departments' performance and implement proven practices to improve reliability metrics. Your mission: champion workplace safety, maximize equipment uptime, and optimize operational costs in our fast-paced fulfillment network. The ideal candidate brings extensive expertise in facilities maintenance, workplace safety, and data-driven leadership. Experience with Material Handling Equipment (MHE) systems, packaging automation, distribution processes, and storage systems is valuable. We need a self-starter who excels at managing multiple complex projects while building strong relationships across all organizational levels. The role requires oversight of maintenance acceptance for large-scale projects and the ability to provide technical leadership to facilities maintenance teams. Key Responsibilities - Champion safety standards and drive team compliance - Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network - Drive maintenance excellence through innovation, documentation, standardization, and safety practices - Guide senior leadership on maintenance and equipment end of life (EOL) decisions using ROI analysis - Oversee budget development, execution, and capital planning - Manage vendor relationships and maximize network economies of scale - Monitor and audit maintenance execution and safety practices across sites - Coordinate maintenance teams across North America - Develop and manage contract documents, including RFPs and purchase orders - Support Fulfillment Center General Managers in facilities management - Recruit and hire exceptional talent for Facilities Maintenance roles - Build a world-class facilities maintenance organization - Relocate as needed for Amazon's business needs Basic Qualifications - 10+ years of managing large complex facilities organizations experience - 7+ years of senior management and leadership responsibilities experience - Bachelor's degree - BS in Industrial or Mechanical Engineering or related discipline or BS/BA with 4+ years experience in maintenance or 2+ years Amazon experience - Previous corporate and/or regional facilities roles leading 250 or more employees including salaried employees - Experience leading change in a multiple site environments - 7+ years experience managing employees and their performance - Ability to travel up to 80% Preferred Qualifications - Strong communication, teambuilding, and influencing skills - Thrives in a fast-paced, dynamic environment, with high expectations - Manufacturing or complex industry experience and has had maintenance report up to them. - Thinks big! Proficient data analyst and new processes developer/adapter - Self-starter. Strong evidence of driving goals with minimal day-to-day supervision. - Experienced in material handling equipment and large, complex integrated systems maintenance with strong statistical analysis skills - Strong knowledge and experience with the major MHE integrators - Exposure to Lean Concepts, TOC, layout design, cost/benefit analysis, labor productivity analysis (time studies, standardized work), safety/ergonomic/human factors. - Strong working knowledge of MS Excel, AutoCAD, MS Project, and SQL - MBA or other Masters degree and/or Six Sigma Black Belt Certification a plus - Professional Engineering registration a plus Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900/year in our lowest geographic market up to $216,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $130.9k-216.5k yearly 1d ago
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  • Operations Manager

    Lojac Hydro Excavation

    Operations director job in Lebanon, TN

    LoJac, LLC provides premium services to the construction industry across the Southeast. Key services include Hydro-Excavation, Jetting, CCTV, and Subsurface Utility Engineering. At LoJac, our core focus is on safety, customer satisfaction, and completing projects efficiently and on time. Role Description This team member is responsible for the hydrovac fleet, operators, technicians and associated tools to be mission ready at all times. This role includes oversight of operator and technician proficiency, adherence to safety protocols and practices, unit maintenance by the operators, units are outfitted with appropriate tooling for the assigned mission, monitoring inventory levels, and consumables for missions including PPE for their assigned area. This position will be notified along with fleet maintenance of units that require attention and will work with Fleet Maintenance to determine urgency and downtime. This Team Member is also responsible for dispatching units and personnel for work schedule in their assigned area. Coordination with area sale team member and customer contact for site specific requirements and extending or rescheduling of missions. Key Responsibilities The following is a list of items or tasks included in this role but is not meant to be all inclusive as other tasks, need or requirements likely exist or may arise: 1. Operator and Technician proficiency, preparedness and readiness at all times to perform missions with necessary units and equipment. 2. Dispatching of operators and technicians for missions 3. Launch units and crews each day for missions 4. Safety proficiency of operators and technicians 5. Review of billable and non-billable payroll time with management 6. Review mission sites for unique aspects of customer requirements or mission aspects 7. Fleet readiness and maintenance in conjunction with Fleet Manager 8. Monthly Safety Review and documentation 9. Interviewing, hiring and termination, if necessary, of operators and technicians for Hydro-Vac Operations. 10. Oversight and reporting of needed inventory items and PPE 11. Request for specialty items for missions 12. Attendance and appearance of operators and technicians in their area. All other necessary actions or tasks to ensure the Hydrovac Fleet, Operators, Technicians are ready at all times. Qualifications Experience: Minimum 5-7 years of experience in managerial experience, preferably in the hydrovac, oil & gas, or construction industries. Skills: Strong communication and leadership abilities. Excellent analytical, organizational, and documentation skills. Proficiency in MS Office and field operations software. Ability to travel to various job sites as required. Working Conditions Combination of field and office work. Exposure to outdoor elements, noise, and industrial environments. Why Join Us Competitive salary and benefits package. Commitment to employee development and safety excellence. Opportunity to make a direct impact on safety performance and company culture. To Apply: Send your resume and cover letter to *****************
    $54k-90k yearly est. 3d ago
  • General Manager (Managing Partner)

    Truce

    Operations director job in Franklin, TN

    Truce will be launching in April of 2026. Our flagship location will be in Franklin, TN. Join the movement! Truce is built on the belief that real food, integrity, and purpose can ignite a movement. We're creating a new kind of restaurant. One that proves convenience and uncompromised quality can coexist. We set out to build a concept that refuses to choose between speed, authenticity, and extraordinary flavor and quality. At Truce, there are no compromises. Our mission is to change the way our Guests eat by serving chef-crafted meals made from wholesome, all natural, seed-oil-free ingredients prepared with heart and sourced with purpose. We believe people deserve food that matches their ambition, their values, and their pursuit of a better life. Food should fuel your best life, and that belief is baked into everything we do. From house-made dressings and sauces to fresh-baked breads and pastries. Truce is our answer to those demanding more. More honesty, more flavor, more care, and more purpose in every bite. This is a brand built for people who feel a fire for purpose-driven work, who believe great food can change lives, and who want to be part of something that stands for more. Truce is led by owner and CEO Matt Frauenshuh, an industry veteran who grew a small family of seven restaurants into over 250 locations across 14 states. Matt knows how to build from the ground up, how to take risks with confidence, and how to roll up his sleeves to make a vision reality, and he's assembling a team to do it again. We're seeking trailblazers with that same spirit: courageous, entrepreneurial, ready to hustle, and energized by the chance to help shape a brand destined to disrupt the industry. If this mission speaks to you and your lifestyle, your values and your drive, let's build this together! Position Summary: Truce is launching its flagship location in Franklin, TN, and we're searching for an entrepreneurial, results-driven Managing Partner to build, lead, and scale this new premium fast-casual brand. This leader will set the standard for all future locations. Our expectation is simple: the first Truce should feel like our 100th. Not our first. You will be the primary operational and cultural driver of the restaurant, ensuring flawless execution, exceptional food quality, legendary hospitality, and strong financial performance from day one. Operational Excellence Deliver uncompromising food quality, safety, and speed across all day parts. Lead high-throughput drive-thru operations without sacrificing accuracy or product integrity. Optimize kitchen workflow for dine-in, takeout, digital, and drive-thru channels. Use data to eliminate bottlenecks, improve wait times, and elevate guest experience. Build and enforce scalable SOPs aligned with our clean-ingredient, no-seed-oil, scratch-kitchen standards. Maintain allergen, sanitation, and food-safety protocols that exceed regulatory expectations. Marketing & Brand Building Create a warm, premium guest experience rooted in legendary hospitality. Protect and champion our clean-ingredient promise: nothing artificial, no seed oils, GMO-free. Serve as the face of the flagship-telling our story and strengthening guest loyalty. Build community presence and drive local-store marketing, events, and partnerships. Team Leadership & Culture Hire, train, and develop Managers and Team Members from the ground up. Lead a hospitality-driven culture built on love, generosity, humility, excellence, and character. Develop future leaders through mentorship and continuous coaching. Ensure mastery in service execution, product knowledge, and scratch-kitchen operations. Financial Management & Growth Own the full P&L-driving sales, managing labor/COGS, and protecting premium standards. Use metrics (throughput, ticket times, waste, productivity, menu mix) to improve performance. Refine scalable systems that will serve as the blueprint for future Truce locations. Partner with leadership to prepare the brand for multi-unit expansion. Skills & Experience: 5+ years General Manager experience in a high-volume fast-casual or polished casual environment. Scratch kitchen experience required; nearly all Truce recipes are made in-house. Successful track record opening restaurants or significantly growing a concept. Experience managing multi-channel operations, especially drive-thru. Strong P&L management, forecasting, inventory control, and scheduling skills. Passion for clean, health-forward food and delivering legendary hospitality. Proven ability to build high-performing teams with strong cultural alignment. Entrepreneurial, competitive, and energizing leadership style. Valid driver's license, background check, ABC permit, and ServSafe certification. Ability to work evenings, weekends, and holidays as business requires.
    $33k-79k yearly est. 17h ago
  • Strategy & Operational Excellence Senior Manager

    Rich Products Corporation 4.7company rating

    Operations director job in Gallatin, TN

    Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Purpose Statement The Strategy & Operational Excellence Senior Manager is a strategic leader responsible for driving enterprise-wide alignment, prioritization, and performance tracking across high-impact initiatives. This role leads dynamic planning processes and robust governance frameworks that enable executive visibility, informed decision-making, and value realization. The Senior Manager reporting to the Senior Director and partners closely with senior leadership, including the executive team, to ensure seamless coordination, strategic focus, and operational excellence. The ideal candidate demonstrates advanced financial acumen, executive presence, and exceptional communication skills to influence at the highest levels of the organization. Key Accountabilities and Outcomes Strategic Planning * Lead the development, execution, and continuous improvement of enterprise planning cycles, integrating financial, operational, and strategic objectives. * Partner with Finance and other enabling functions to ensure strategic plans are tightly aligned with financial targets and resource allocation. * Oversee the creation and refinement of planning templates, standards, and tools to drive consistency and clarity across all functions. * Set and communicate planning expectations, ensuring accountability and alignment throughout the organization. * Manage the annual planning calendar, coordinating key milestones, deliverables, and executive reviews. * Facilitate feedback loops with stakeholders, incorporating learnings to enhance future planning cycles. * Design and deliver training sessions to build planning capabilities and drive adoption of best practices. * Provide expert support for plan development, acting as a trusted advisor to business leaders. Operational Excellence * Continuously improve governance frameworks that promote transparency, accountability, and strategic alignment across all functions. * Coordinate input and materials for forums, including E-Team meetings, as needed. * Lead the preparation and synthesis of executive dashboards, reports, and presentations for E-Team and board-level forums. * Proactively identify and escalate misalignments in timing, resources, or strategic direction, recommending corrective actions to executive stakeholders. * Partner with Director of Planning & Governance for executive team (E-Team) governance, including agenda setting, preparation of briefing materials, and follow-up on action items. * Partner with Director of Planning & Governance to ensure E-Team meetings are productive, outcomes are tracked, and decisions are communicated effectively across the enterprise Stakeholder Engagement & Influence * Build peer relationships with leaders and cross-functional teams. * Influence without authority across global teams, contributing to performance management feedback for matrixed resources. * Communicate effectively across all levels of the organization, fostering collaboration and clarity in the strategy process. Leadership & Change Enablement * Drive change management efforts related to planning and governance processes, ensuring adoption and sustainability across the enterprise. * Champion planning maturity by identifying capability gaps and recommending solutions to elevate enterprise-wide planning effectiveness. Performance Monitoring & Insights * Track, analyze, and report on planning and governance effectiveness, including KPIs and success metrics tied to strategic initiatives. * Provide actionable insights and recommendations to senior leadership based on planning outcomes, trends, and performance data. * Lead post-mortem reviews and lessons learned sessions to drive continuous improvement. Knowledge, Skills, and Experience * Bachelor's degree in Business Administration, Finance, or related field; MBA preferred. * 7+ years of experience in enterprise planning, governance, or strategic operations, with at least 3 years in a senior or leadership role. * Demonstrated financial acumen with the ability to interpret and communicate complex financial data to executive audiences. * Proven executive presence with strong communication, presentation, and influencing skills. * Experience with portfolio management tools, dynamic planning platforms, and executive reporting. * Advanced analytical and problem-solving capabilities. * Ability to navigate ambiguity and drive clarity in complex, fast-paced environments. COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $121,600.00 - $182,400.00 Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: * Competitive compensation * Health & financial benefits * Paid time off * Parental leave * Family planning support * Flexible work policy * Associate resource groups * Volunteering & community impact opportunities * Holiday gatherings * In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible. MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Job Segment: MBA, Manager, Change Management, Management
    $121.6k-182.4k yearly 5d ago
  • Director of Operations

    Rider Solution

    Operations director job in Franklin, TN

    Experience level: Director Experience required: 15 Years Education level: Bachelors degree Salary: $171,000 - $200,000 + benefits Expectations: Client-focused: We are collaborative and attentive to the unique needs and goals of each project. Performance-Driven: We are problem solvers dedicated to transforming transportation infrastructure challenges into opportunities for innovation. Community-Minded: We are vested in the work we do as stewards of public funds used to improve the communities we serve. Socially Responsible: We give back to our communities by supporting various charitable organizations and causes. Growth-oriented: We invest in programs to attract, retain, and develop employees so Lochner becomes a long-term home for top talent. Our goals and strategies promote a diverse and inclusive workforce that feels empowered to make a difference in the world. Our vision is to create healthy and sustainable communities both within and outside of our organization where current and future generations can thrive. Responsibilities: This person is responsible for building and leading the team, ensuring that communication and guidelines are aligned with the company's broader objectives, and incorporating corporate policies into the office operations and culture. They will also work in tandem with the NAM to implement enterprise or region-wide changes locally, including strategies, programs, and other initiatives. Responsible for business development and pursuing new opportunities, within the context of an ambitious growth plan, will position and differentiate the Lochner team in the region to win more projects and increase the company's market share, working with city, state and regional transportation clients and acting as project manager in the delivery and oversight of these projects. Marketing and Business Development Develop the commercial vision and support business plans to drive the region's growth, leveraging a strong understanding of the local marketplace, competitive landscape, and opportunities. Work closely with the Marketing Manager and NAM on the development and implementation of local marketing and growth strategies. Enforce the application of marketing best practices and ensure the office is actively working toward meeting business plan goals and objectives. Stay apprised of key/strategic opportunities for the office and ensure pursuit team compliance with client management, pre-positioning, go/no-go, and pursuit strategy best practices and company guidelines. Represent the firm at client meetings, industry events, and other business functions. Develop relationships with local leaders from key teaming partner firms and take active leadership roles in professional organizations at the local level. Support office in developing strategic teaming partnerships and subsequent agreements. Schedule periodic meetings with key client personnel in coordination with PMs and others (NAM, peer OMs, and other staff) as appropriate. Where necessary, be the face of Lochner in politics, industry, community, and other externally facing activities. Actively engaged in events and industry association meetings locally and were defined by the NAM or CEO. Maintain connectivity to national organizations, representing the firm as a strategic partner. Business Strategy and Implementation Support the development of office-level action plans to support the regional business plan and encourage strong debate and analysis for growth in an area or discipline. Ensure compliance with company expectations for staff utilization and enforce corrective action plans when/where needed. Resolve high-level operational concerns or problems as soon as practicable and take actionable steps to remediate impacts and enhance performance. Assess and anticipate the organizations talent needs to best understand current and future leadership gaps and bench strength, and then design and implement a comprehensive leadership development strategy to meet future needs. Finance and Operations Ensure the profitability of the regional office and its projects. Measure and monitor budget and operational performance and communicate key metrics and information regularly to the leadership team / NAM. Administrative Responsibility Where possible and in agreement with NAM, the OM will maintain a defined level of chargeability. OMs without a chargeability expectation will be required to assume a greater level of responsibility as approved by the COO. At times, an OM may support an office in a PM role. Work closely with other Office Managers (OMs) and support teams within their regions. Maintain client communication in coordination with other offices and ensure satisfactory client experience, project production, and Quality Assurance / Quality Control procedures. Oversee succession plans and where appropriate, support development of defined successor(s) across the team. Perform honest and candid performance evaluations of direct reports. Recommend salary increases for subordinate staff for approval by NAM. Ensure the office complies with applicable laws, regulations, and corporate policies/procedures. Ensure the flow of communication within the office and region, through regular meetings, written communications, and informal communication, to ensure the effective sharing of critical information, efficient decision-making, team engagement, and collaboration. DESIRED OUTCOMES Drive the growth of the business regionally to support the attainment of Lochners nationwide growth strategies and plans ($1B+). Leverage an entrepreneurial approach to refresh the local strategy and position the business for success. Contribute to long-term growth in the region by building the technical and commercial capabilities required to secure current business and penetrate new markets. Stabilize the business and reinvigorate the culture. Engage and inspire the team, with a focus on sustainable growth through recruitment, retention, and professional development. Qualifications: Minimum 15 years of diversified experience in civil engineering, with specific expertise in transportation infrastructure. Bachelors degree required, with technical education in civil engineering or planning preferred but not required. Professional registration is preferred. Has led and delivered significant projects of scale through effective team and budget management. Experienced in relevant facets of planning, design, and construction services for roads, highways, and bridges. Demonstrated track record of positioning and scaling a business and team for growth. Ensures effective governance, at the project and business level. Ability to develop effective and trustworthy long-term relationships with clients, colleagues, and other stakeholders in the transportation industry. Ideally brings an established network locally, with relevant partners: TDOT, etc. Adept at leveraging communications skills both externally (business development, writing proposals, community engagements, stakeholder and partnership development, leading client presentations/meetings) and internally, to drive the development and engagement of strong teams.
    $171k-200k yearly 60d+ ago
  • Director of Operations

    Medical Necessities 4.0company rating

    Operations director job in Spring Hill, TN

    Director of Operations - RM Speech Reports To President, RM Speech Supervises Engineering staff, Administrative Assistant, Ancillary and Non-Clinical Staff Employment Classification Full-Time | Salaried | Exempt The General Manager of RM Speech is responsible for overseeing day-to-day operations while driving organizational growth, expanding market presence, and improving overall profitability. This role provides strategic leadership across administrative, operational, engineering, compliance, and employee management functions, ensuring regulatory compliance, operational efficiency, and high standards of service delivery. General Expectations * Maintain regular, reliable, and predictable on-site attendance * Adhere to all company policies, procedures, and patient care protocols * Ensure compliance with all applicable federal, state, and professional regulations * Maintain required accreditations, certifications, and licensure * Uphold and enforce company standards, policies, and procedures across all departments Key Responsibilities Administrative & Operational Leadership * Maintain and expand working knowledge of AAC products, funding guidelines, and payer requirements * Support and participate in financially responsible business decision-making * Collaborate with clinical and executive leadership to grow market share and revenue * Travel as needed for training, business development, and organizational expansion * Oversee facility operations, including maintenance, security, supplies, technology services, and overall workplace environment * Monitor repair and support services, including ticketing, tracking, and resolution * Develop and implement standardized operating procedures for support and repair functions * Ensure accurate management of device manuals and technical documentation Employee Management & Leadership * Provide direct leadership, supervision, and accountability for assigned staff * Monitor daily workflows, performance goals, and operational responsibilities * Develop, revise, and implement employee procedures and protocols * Optimize staffing logistics to improve productivity and control overtime * Identify and coordinate ongoing employee training and development * Review and approve employee timecards and attendance records * Conduct performance evaluations, annual competencies, and corrective action plans * Partner with Human Resources to recruit, interview, hire, and onboard employees Compliance & Referral Processing * Support staff responsible for maintaining FDA certification and regulatory compliance * Maintain strong working relationships with dealer and referral networks * Generate and return retail and dealer quotes within one (1) business day of receipt * Maintain and update dealer records and contact information * Receive, process, and manage equipment orders and referrals * Maintain accurate and up-to-date records within Zoho and Brightree systems * Create patient accounts, verify insurance, obtain authorizations, and document notes * Manage full order lifecycle from intake through fulfillment, including document management and client communication * Ensure patients progress through funding and approval stages in accordance with payer guidelines (e.g., Medicare NCD/LCD requirements) Engineering & Product Oversight * Provide leadership for engineering initiatives to ensure efficiency and regulatory compliance * Oversee medical device design, development, prototyping, testing, and refinement * Ensure compliance with applicable medical device regulations and standards * Collaborate cross-functionally with quality assurance, regulatory, and manufacturing teams * Identify and mitigate risks related to product development and manufacturing * Implement and maintain quality assurance systems * Monitor technological advancements and integrate innovative solutions where appropriate
    $87k-130k yearly est. 3d ago
  • Director of Product Operations

    Ncontracts

    Operations director job in Brentwood, TN

    Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. About the Role We're seeking a Director of Product Operations to build and scale the operational excellence infrastructure for our product organization during a pivotal transformation period. This role is perfect for either a seasoned operator ready to own a function or an exceptional early-career professional ready to accelerate their trajectory by building something from scratch. As we evolve from a portfolio of point solutions to an integrated AI-native GRC platform, you'll serve as the execution multiplier that enables our product teams to deliver predictably while continuously improving velocity and quality. This is a hands-on leadership role that balances operational rigor (70%) with strategic enablement (30%). You'll own the systems, processes, and metrics that allow our product organization to scale efficiently while maintaining high quality and customer satisfaction. You'll work closely with the Chief Product Officer to extend their leverage across the organization, serving as a strategic thought partner while maintaining operational excellence. This includes preparing executive-level analyses, facilitating strategic planning sessions, and driving special projects that require cross-functional coordination at the highest levels. What You'll Own Core Responsibilities Operational Excellence Infrastructure (70%) Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS) Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle Facilitate sprint/PI planning and ensure clear swim lanes between functions Own launch readiness processes and go-to-market coordination Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms) Provide clear, consistent status reporting to stakeholders at all levels Strategic Enablement & Insights (30%) Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently? Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation) Measure and improve customer time-to-value metrics Conduct retrospectives and drive continuous process improvements Build feedback loops between customer-facing teams and product development Enable better prioritization through data-driven insights and frameworks Key Objectives Scale Product Management Impact - Free PMs from administrative burden so they can focus on customer discovery and strategic decisions. Build tools and processes that make each PM 2x more effective. Be the Truth Teller Through Data - Create dashboards and reporting that surface both wins and uncomfortable truths about velocity, quality, and adoption. Drive accountability through transparency. Drive Predictable Delivery and Impact- Transform our release process from heroic efforts to systematic execution. In partnership with our engineering leadership team, improve on-time delivery rates to benchmark, and track and drive our products' impacts and value creation with clients. What We're Looking For Required Experience & Attributes 2+ years of experience demonstrating exceptional analytical and operational capability in one of the following: Product Operations or Program Management in B2B SaaS Management consulting or investment banking with technology sector exposure Operations, industrial engineering, or process improvement roles Rotational leadership program at a technology company Proven ability to bring structure to ambiguous problems and drive results through influence Strong technical literacy and ability to engage credibly with engineering teams Superior data analysis skills with experience building dashboards and metrics frameworks Track record of driving measurable process improvements Outstanding written and verbal communication skills What Makes You Successful (Experience Level Agnostic) Systems thinking mindset - you see patterns and build scalable solutions "Get Stuff Done" ethos - you have a bias for action and tangible outcomes Intellectual horsepower to engage with senior stakeholders across all functions Builder mentality - excited to create something from scratch, not just inherit Natural curiosity about product management and B2B enterprise software Outstanding team player - thrives in building high functioning collaborative efforts Ideal Profile Additions MBA or advanced technical degree Experience in companies undergoing transformation or platform consolidation Exposure to financial services or GRC software Knowledge of modern product development methodologies (Agile, SAFe) Critical Competencies "Get Stuff Done" Operator with Systems Thinking Energy from bringing order to chaos Thinks in scalable processes, not just individual projects Battle scars from shipping enterprise software Obsession with operational excellence as the foundation for strategic impact Data-Driven Truth Teller Builds dashboards that surface actionable insights Credibility to have tough conversations with Engineering, Sales, and executive leadership Asks "What would need to be true for us to ship 2x faster?" not just tracks current velocity Understanding of modern product metrics (customer outcomes, not just velocity) Cross-Functional Credibility Builder Highly effective at building highly functional cross-group collaboration Technically literate enough to understand architectural decisions Commercially aware enough to grasp go-to-market implications Politically savvy enough to drive consensus across historically siloed products Track record of building processes that other teams actually adopt Ideal Profile Additions Experience in companies undergoing technical transformation or platform consolidation Experience with AI/ML product development and deployment Familiarity with enterprise software sales cycles and customer success metrics MBA or relevant advanced degree (preferred but not required) Success Metrics Quarter 1: Fix the basics - reliable release processes, clear status reporting, 50% reduction in fire drills Quarter 2: Implement foundational metrics - cycle time, defect rates, feature adoption tracking Quarter 3: Drive optimization - identify and remove top 3 velocity blockers Quarter 4: Strategic elevation - influence roadmap through data, improve discovery-to-delivery feedback loops What Sets This Role Apart This is a rare opportunity to own and build a critical function from the ground up. Whether you're an experienced operator looking to make a definitive impact or an exceptional early-career professional ready to accelerate your trajectory, you'll have direct influence on how we transform from a collection of products to an integrated platform serving 4,000+ financial institutions. The scope and visibility of this role provide a clear path to VP-level product leadership. WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits - Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $150,000 to $180,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $150k-180k yearly Auto-Apply 60d+ ago
  • Director of Manufacturing

    Enexor

    Operations director job in Franklin, TN

    Scale the Future of Clean Energy & Carbon Conversion Type: Full-Time Seniority: Director / Operations Leadership Join Enexor BioEnergy Enexor is a venture-backed, early-stage climate tech company just outside of Nashville, TN, developing distributed systems that turn organic and plastic waste into clean energy and high-purity CO₂. We are reimagining how the world addresses emissions, waste, and energy access-one modular system at a time. We're not just solving problems. We're redefining what's possible at the intersection of engineering, energy, and sustainability. Why This Role Matters We're seeking a Director of Manufacturing to lead the production, fabrication, and field-readiness of our distributed energy and carbon capture systems. You'll be the tip of the spear, turning designs into deployable, ruggedized hardware-on time, on budget, and to spec. This is a key operational leadership role, reporting directly to the CEO. You'll own manufacturing execution, team development, supply chain, and field readiness. You'll help build the infrastructure and processes needed to transition from prototype to scalable production without losing speed, flexibility, or quality. What You'll Do Own manufacturing strategy, planning, and execution for all product lines. Lead a team of fabricators, technicians, and assemblers across mechanical, electrical, and integration domains. Translate engineering designs into efficient, repeatable build processes using lean principles. Oversee fabrication, assembly, quality control, and testing-from submodules to full-system builds. Manage build schedules, materials planning, and in-house vs. outsourced production decisions. Implement and improve documentation, SOPs, and safety protocols. Drive cost reduction and throughput gains through smart tooling, layout, and process optimization. Partner with engineering, field deployment, and executive teams to ensure alignment from design through delivery. Oversee and manage external manufacturing partnerships to ensure alignment with quality standards, production timelines, and overall business objectives. Requirements What We're Looking For B.S. in Engineering, Manufacturing, or related field (or equivalent hands-on expertise). 10+ years in manufacturing leadership, ideally in hardware startups, energy systems, or industrial products. Strong background in mechanical assembly, low-voltage electrical, and pressure system integration. Proven success scaling from prototype to low-rate/high-quality production. Deep experience managing work orders, BOMs, inventory, QA, and safety. Excellent team leadership, mentorship, and shop floor presence. Strong familiarity with tools like ERP/MRP, SolidWorks, Inventor, and fabrication workflows. Bonus Points For: Experience building containerized or modular energy systems. Familiarity with field deployment, commissioning, and ruggedized builds. Background working with vendors, contract manufacturers, or outsourced component suppliers. Six Sigma, Lean, or related continuous improvement credentials. Benefits Why You'll Love It Here Mission with urgency: You'll help bring breakthrough clean energy systems to life-fast. No red tape: Flat org, fast iteration, direct ownership. Equity upside: This is a senior role in a venture-backed company with rapid scaling ahead. Tangible impact: See your work move from CAD to crate to customer, at real scale. Compensation & Benefits Competitive salary + equity stake in a fast-growing climate tech company. 401(k) plan and health insurance stipend (QSEHRA). Paid vacation and holidays. Ready to Build What Matters? Send your resume and a brief intro to ******************. We're especially interested in builders with a track record of turning hard tech into shippable, field-ready products at speed.
    $101k-158k yearly est. Auto-Apply 60d+ ago
  • Director of Manufacturing

    Canadian Solar

    Operations director job in Shelbyville, TN

    At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Canadian Solar Inc. is a vertically integrated manufacturer of ingots, wafers, cells, solar modules (panels) and custom-designed solar power applications. Canadian Solar Inc. delivers solar power products of uncompromising quality to customers worldwide. Canadian Solar's world class team of professionals works closely with our customers to provide them with solutions for all their solar needs. For more information on the company, please visit *********************** Position Title: Manufacturing Director Department: Manufacturing Entity: SSUM Reports to: General Manager Location: Shelbyville, KY Position Summary: Oversee all aspects of energy storage system production within a manufacturing facility, including managing the production process, ensuring quality control standards are met, optimizing production efficiency, managing the facility, and streamlining supply chain operations. The role is critical to the strategic direction and operational success of the organization and includes implementing cost-saving measures and ensuring alignment with corporate goals. Primary Responsibilities: * Production Management: Lead and manage all aspects of manufacturing operations, including planning, scheduling, and execution of production activities to meet quality, cost, and delivery targets. Ensure continuous production capacity and efficient operations. * Process Optimization: Continuously improve manufacturing processes to enhance efficiency, reduce waste, and increase productivity. Implement best practices such as Lean Manufacturing and Six Sigma methodologies, and automation techniques. * Equipment Maintenance and Upkeep: Oversee the entire equipment lifecycle, including installation, testing, and commissioning. Ensure proper equipment maintenance and performance standards throughout its operational life. Oversee troubleshooting and operational readiness during the trial run phase, ensuring all equipment is fully functional and aligned with production needs. * Facility Management: Oversee all aspects of the manufacturing facility, ensuring equipment maintenance, safety compliance, and adherence to environmental regulations. Ensure a safe, productive, and well-maintained facility. * Cost Management: Develop and manage budgets for manufacturing operations. Identify opportunities for cost reduction and efficiency improvements to maximize profitability. * Strategic Planning: Contribute to the development of long-term strategic plans for the manufacturing department. Collaborate with senior management to align manufacturing objectives with overall business goals and objectives. * Team Leadership and Development: Recruit, train, and mentor manufacturing staff. Foster a culture of teamwork, accountability, and continuous learning to drive employee engagement and professional development. * Cross Department Collaboration: Collaborate with quality, and R&D teams to align manufacturing efforts with product development and resolve any operational challenges swiftly. Ensure alignment across all operational areas to meet corporate objectives. * Compliance & Quality Management: Ensure compliance with all relevant safety, environmental, and quality standards. Manage the implementation of quality control processes, safety regulations, and industry best practices. Qualifications and Experience: * Education: A bachelor's degree in engineering, manufacturing, industrial management, or a related field is usually required. * Experience: 15 years of experience in manufacturing leadership roles, with progressively increasing responsibilities. Strong background in manufacturing operations, process improvement, facility management, and supply chain leadership. Experience in the energy storage battery manufacturing is required. * Technical Knowledge: In-depth understanding of manufacturing processes, equipment, and technologies relevant to solar production. Familiarity with quality management system, Lean Manufacturing principles, and Six Sigma methodologies is advantageous. * Leadership Skills: Demonstrated leadership abilities, including the ability to motivate and inspire teams, make tough decisions, and drive organizational change. Strong communication, negotiation, and conflict resolution skills are essential. * Industry Knowledge: Understanding of the challenges and opportunities within the solar energy and energy storage battery sectors. Ability to drive operational excellence in a rapidly growing, innovative industry. Compensation and Benefits: Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401k Retirement Plan, medical/dental/life/disability program, PTO.
    $101k-158k yearly est. Auto-Apply 4d ago
  • Business Unit Director

    Fessler & Bowman Inc.

    Operations director job in Smyrna, TN

    Since 1963, through the relentless commitment of our talented team members working together to achieve success, Fessler & Bowman, Inc. has grown to become an Engineering News Record Top 100 Specialty Contractor and Top 20 Concrete Contractor in the U.S. Our Culture & Philosophy: Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers. Open & Constructive Take Pride in Our Product Relentless Commitment Care About Our Customers Team Success Summary: The Business Unit Director will lead and provide support to their designated region while working collaboratively across departments. The primary responsibility of this position is the delivery and achievement of specific KPI's such as strategy, profitability, operational effectiveness, team leadership, and business development. These responsibilities may vary based on the specific organizational structure, size of the business unit, and regional dynamics within the construction industry. The role requires a blend of leadership, strategic thinking, operational acumen, and stakeholder management skills to drive the region's success and contribute to overall company objectives. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position. Five Key Roles of the Business Unit Director: Strategic Planning and Execution: Developing strategic plans for the region in alignment with overall company goals. Implementing strategies to achieve business growth, profitability, and market share targets. Overseeing the execution of strategic initiatives across projects within the region. Financial Management: Managing the financial performance of the region, including budgeting, forecasting, and financial reporting including JPR's. Ensuring projects are delivered within budget and identifying opportunities for cost savings. Monitoring financial metrics and making data-driven decisions to optimize financial outcomes. Operational Oversight: Providing leadership and direction to project managers and operational teams. Monitoring project timelines, quality standards, and overall project delivery. Implementing best practices and ensuring compliance with health, safety, and environmental regulations. Team Leadership and Development: Leading and motivating a diverse team of professionals across various disciplines. Developing talent within the region through coaching, mentoring, and training initiatives. Promoting a culture reflecting F&B core values, effective collaboration, and accountability. Business Development and Sales: Identifying new business opportunities and potential markets within the region. Collaborating with business development teams to pursue and secure new contracts. Participating in industry events, conferences, and networking activities to promote the company's services. Essential Duties & Responsibilities: Client Relationship Management: Partner with the business development team to build and maintain relationships with key clients, stakeholders, and partners. Understanding client needs and expectations to ensure customer satisfaction. Resolving escalated issues and ensuring effective communication with clients to build successful long-term relationships. Risk Management and Compliance: Identifying and mitigating risks related to projects, operations, and regulatory requirements. Ensuring compliance with legal, contractual, and regulatory obligations. Implementing policies and procedures to uphold ethical standards and corporate governance. Reporting and Communication: Providing regular reports on the region's performance, progress, and challenges. Communicating effectively with senior management, presenting recommendations and strategies. Provide a clear vision to the regional team with accompanying goals for each department. Continuous Improvement: Driving initiatives for process improvement, efficiency gains, and innovation. Collaborate across regions to share lessons learned. Evaluating performance metrics and implementing corrective actions where necessary. Staying abreast of industry trends, technological advancements, and competitive landscapes. Community and Stakeholder Engagement: Engaging with local communities, government agencies, and industry associations. Participating in community outreach programs and corporate social responsibility initiatives. Enhancing the company's reputation and fostering positive relationships within the region. Other relevant tasks as assigned Education, Experience & Qualifications: Bachelor's Degree in a related field required 10+ years of Leadership experience, preferably within the construction industry required Experience in project management, estimating and field supervision preferred Previous experience in self-perform trades is preferred Proficiency in Microsoft Suite and familiarity with Procore High attention to detail, critical thinking, and ability to multi-task Travel: Travel may be required for visiting job sites as well as other office locations. The anticipated travel amount for this role is under 30%. Work Environment: As the Business Unit Director, you will be subject to various work environments. These environments include office and field settings. Employee must be comfortable with sitting for an extended period. Benefits: Fessler & Bowman is proud to provide eligible Team Members with the following benefits: Medical, dental and vision insurance 401k with company contributions Paid Holidays and Paid Time Off Recruitment Process: The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test. Fessler & Bowman is an Equal Opportunity Employer
    $83k-124k yearly est. 60d+ ago
  • Director of OP Provider Relations

    Odyssey Behavioral Group

    Operations director job in Franklin, TN

    Director of OP Provider Relations - MI/OH/Pittsburgh Why You Will Love Working With Us! At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With multiple locations across the US, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Our team's foundation is client centered care and clinical excellence through our 5-star service commitment - Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team and our team is committed to our clients! Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What We Offer Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position SummaryThe Director of OP Provider Relationship, Outpatient Network focuses on mobilizing business development growth strategies utilizing clinic-based roles including, and not limited to, executive director, community outreach liaisons, clinical and operations resources. Growth strategies include state/federal level B2B, state and area providers/organizations, and payors. The role leads and/or supports clinic and state level business development strategies at designated locations, connecting providers, clients, and families to Pasadena Villa's clinical services while establishing a trusted provider community/state network to refer out to when needed. The role leverages internal and external resources to educate communities, providers, clients, and families about psychiatric conditions, services and supports available. The position partners with key Pasadena Villa leaders and departments along with location leaders and teams to establish and update critical measurements of productivity/targets/goals and client-service strategies. Forms strategic alliances within Pasadena Villa to identify and remove barriers to access and monitor for continuous process improvement. Relationships and Contacts Within the organization: Initiates and maintains frequent and close working relationships with Pasadena Villa and facility-based leadership, marketing, admissions, and clinical staff. Outside the organization : Maintains working relationships with community partners, referral sources, and professional resources. Essential Responsibilities: Builds state, and clinic level strategic, targeted growth plan by evaluating, analyzing, interpreting, and presenting clinic and market utilization data to assigned locations. Collaborates with service location(s) and company leadership to establish, communicate, and champion strategic growth initiatives. Create and initiate new innovative approaches to growth and mobilizes them in partnership with operations and Pasadena Villa leadership. In cooperation with clinic, network and Pasadena Villa leadership develop retention strategies for top, maintenance, and new targeted accounts. Develops goals and timelines for new and enhanced key account opportunities. Communicates, monitors, and executes sales and retention strategies and plans. Ensures that all strategic accounts are managed, and ensure that internal and external obstacles to business growth and retention are identified, minimized, or eliminated. Prepares and presents monthly/weekly reports or updates as requested, identifying trends, additional business opportunities with existing and new accounts/strategies that address obstacles as needed. Collaborates with admissions to obtain accurate referral source trends and provide referral source feedback to leverage increased market share for the facility and corporate network entities. Leverages Salesforce CRM to analyze and trend for leads, inquiries, and admissions and aligns business development strategies accordingly to develop departmental annual and quarterly plans. Audits all outreach activities within Salesforce to ensure completeness and meaningful content. Trains the team to use Salesforce to analyze and develop regional strategic plans using the data associated with the leads, inquiries, and admissions correlated with the outreach activities. Creates, evaluates, assesses, and adjusts to achieve high ROI on key growth initiatives and staff productivity to drive quality inquiry calls and admissions to meet or exceed goals. Provides Pasadena Villa and field leadership with actionable analysis of call and admissions trends that highlight growth driver and detractors. Develops and provides orientation and training to all onboarding team members and any additional customer service training needs for all internal stakeholders as assigned. Monitors all communications to maximize customer-facing quality encounters, providing timely feedback, accurate information, and coaching to team members and strategic partners. Identifying and overcoming obstacles within the admissions and clinical partnership relations. Ensures the company, location(s) talking point/branding guidelines are up-to-date and utilized in internal and external written and verbal communications. Facilitates strategic growth quarterly meetings involving Pasadena Villa facility leadership. Provides weekly coaching sessions with at least one ride every 6 months. In partnership with Pasadena Villa marketing resources, advancing branding to grow SEM and social media growth strategies. Creates innovative growth strategies targeting differentiated clinical and organizational partnerships to earn a preferred and leading market position. Generate Pasadena Villa University lectures/presenters from assigned locations. Additional Responsibilities: Attends scheduled virtual, in-person, and internal and external business development and company meetings according to role and responsibilities. Collaborates with executive leadership to formulate goals/objectives for business development staff teams at each location. Maximizes available resources to meet or exceed strategic growth and budgeted goals. Actively seeks and identifies new referral sources/partnerships. When clinics are void of coverage, ensures that all center's strategic accounts are managed, and ensure that internal and external obstacles to business growth are identified, minimized, or eliminated through day-to-day management of accounts. Other duties as assigned. Qualifications Education and Experience The position prefers a bachelor's degree in business administration, Marketing, Health Administration or a related field. 10+ years of experience in business development/sales preferred. Additional related experience in behavioral health treatment services, including. Demonstrated experience leading business development teams to meet/exceed monthly goals and budget targets, functioning as both a key and individual contributor. Experience leading complex and meticulous sales processes. Experience with specialized mental health treatment services. Skill Competencies Excellent computer/technology skills including MS Office Ability to exercise sound judgment and discretion. Excellent organizational and time management skills Successful collaborative skills in working with a variety of groups. Intimate understanding of traditional and emerging marketing channels Excellent verbal and written communication skills Able to adapt and implement initiative-taking sales management principles to behavioral healthcare intake process. Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this in any way the organization desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” ISJPOP
    $64k-119k yearly est. 2d ago
  • Director, Coding Operations (1641)

    Us Heart & Vascular

    Operations director job in Franklin, TN

    US Heart and Vascular is in need of a Remote Coding Operations Director to join our team. The Coding Operations Director offers leadership and guidance to team leads, coders, and coding support staff. This role oversees daily coding, charge capture, and reconciliation activities. The director closely collaborates with Clinical Documentation Integrity (CDI) and Coding Quality leadership to identify educational opportunities and workflow enhancements, address complex coding issues, and strategize and execute coding initiatives. This role is also responsible for positioning the department for financial and operational sustainability by ensuring that established performance targets, key performance indicators, and other departmental goals are met. Responsibilities: Maintains current knowledge of coding principles and government regulations through reading materials and attending educational meetings or seminars. Manages, supervises, and monitors daily work activities and evaluates staff performance. Monitors coding work, unbilled accounts, missing charges, and aging of uncoded accounts. Develop, implement, and maintain new features and functionalities that impact coding and charge capture processes with a deep understanding of downstream effects. Participates in workgroup meetings and forecasts impact on coding operations, including workflow changes, coders' education, and physician documentation. Ensures that remote coding staff is meeting departmental goals. Makes meaningful contributions to department-wide coding decisions and the coding knowledge base. Maintains positive relationships and facilitates effective communication amongst Coding Operations, Clinician Education, Compliance, Front & Back-end RCM, etc. Administers human resource matters, including recruiting, hiring, scheduling, career development, performance evaluations, and corrective action. Ensures that employees are adhering to company and department policies and procedures. Performs and assists with other duties as needed. Requirements: Expertise in medical coding and quality assurance with knowledge of billing, coding, and documentation practices in inpatient and outpatient hospital settings High-level understanding of all federal/governmental regulations, coding guidance, and revenue cycle policies and procedures Proficiency in Microsoft Office suite and EMR platforms Excellent written and oral communication skills Ability to identify emerging issues and communicate to leadership Ability to work effectively under pressure due to changing priorities, interruptions, and workload variability Ability to exhibit leadership by demonstrating a commitment to teamwork, supporting the alignment of USHV goals and objectives, assisting others to develop their knowledge of the department, adapting to change positively that exemplifies commitment, and working proactively with minimal supervision Ability to resolve conflict by persuading others through explanation to accept a course of action and approaching conflict from a positive viewpoint Associate or bachelor's degree in health information management or related field (or equivalent professional experience required Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS), Certified Coding Specialist-Physician-based (CCS-P), Certified Professional Coder (CPC) Strong coding leadership experience in cardiology or multi-specialty Qualifications
    $64k-119k yearly est. 10d ago
  • Chief Operating Officer (COO)

    Fix Group Management

    Operations director job in Franklin, TN

    Job DescriptionWho We Are: At ShopFix Academy, we're on a mission to transform independent auto repair shops across North America. Through coaching, training, and business systems, we empower shop owners to scale their businesses and reclaim their lives. Our team is passionate, entrepreneurial, and committed to making a difference. Now, we're looking for a strategic operational leader who shares that same drive to scale impact and build high-performing teams. About the Role: We are seeking a dynamic Chief Operating Officer (COO) to lead and optimize our day-to-day operations across Product Management, Product Development, Client Success, IT/Tech, HR, and Event Production. The COO will translate our vision into operational reality, build scalable systems, develop Director-level leaders, and ensure operational excellence while maintaining our culture. This is a high-impact role where you will directly shape the growth, efficiency, and performance of the organization.Key Responsibilities: Executive Leadership: Lead, mentor, and develop Director-level leaders; foster a high-performance leadership culture aligned with organizational values. Operational Oversight: Ensure operational excellence across all functional areas, including product strategy, development, client success, technology, HR, and events. Strategic Planning: Partner with CEO and executive team to translate vision into actionable operational plans with measurable outcomes. Infrastructure & Systems: Build scalable processes, standard operating procedures, and data-driven decision-making frameworks across the organization. People & Culture: Oversee organizational design, succession planning, and talent development while strengthening culture and values alignment. Financial Management: Partner with CFO to manage budgets, drive operational efficiency, optimize revenue, and ensure accountability for functional performance. Change & Transformation: Lead organizational change initiatives and ensure successful adoption of new systems, processes, and structures. Required Experience & Skills: 7-10+ years of progressive operational leadership, including 5+ years leading Director-level leaders Proven track record of scaling organizations, building high-performing teams, and developing operational systems Strong financial acumen, including budget management and revenue/EBITDA optimization Exceptional leadership, communication, and people-management skills Strategic, data-driven, and highly accountable with a bias for execution Comfortable with ambiguity, rapid growth, and organizational transformation Preferred Qualifications: MBA or relevant graduate degree (or equivalent experience) Experience with operating frameworks like EOS, Traction, or Scaling Up Background in product management, membership/subscription models, or customer success operations Technical Skills: Proficiency with collaboration/project management tools (Google Workspace, Slack, Asana, etc.) Experience with CRM and business intelligence platforms Ability to evaluate, implement, and optimize technology solutions Benefits (the good stuff!): Free access to all ShopFix coaching programs and events A purpose-driven culture that celebrates innovation and impact Opportunities for growth and advancement - we love seeing our team members succeed! Health, dental, and vision insurance 401(k) with company match Christmas club program with company match Company-paid life insurance and long-term disability Short-term disability Critical illness and accident coverage Employee Assistance Program Paid time off Paid holidays Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $66k-119k yearly est. 5d ago
  • Operational Readiness Director

    Corpay

    Operations director job in Brentwood, TN

    What We Need CORPAY is currently looking to hire an Operational Readiness Director within our Corpay Payables division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN or Atlanta, GA. In this role, you will play a key role in ensuring new products, services, and operational initiatives are successfully implemented across Corpay Payables. This individual will oversee the readiness, adoption, and performance of operational transitions, ensuring that teams, systems, and processes are fully prepared to deliver exceptional customer outcomes from day one. The Operational Readiness Director is responsible for leading readiness planning and execution for major product, system, and operational launches within Corpay Payables. The position ensures all impacted teams-Operations, Implementation, Product, and Client Services-are aligned, trained, and equipped to execute new initiatives effectively. The ideal candidate has a strong background in operational program management, business process improvement, and change readiness. They will work cross-functionally to assess business impact, define success criteria, lead testing and training efforts, and oversee post-launch stabilization activities. You will report directly to SVP Operations and regularly collaborate with the team and other departments. How We Work As an Operational Readiness Director, you will be expected to work in a virtual environment. CORPAY will set you up for success by providing: Assigned workspace in home office set up Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Developing and managing readiness plans for new initiatives, ensuring processes, resources, and technology are prepared for go-live. Partnering with Product Management, Technology, Finance, and Customer Operations to define readiness requirements, deliverables, and timelines. Conducting readiness assessments to identify gaps in people, process, and systems. Develop mitigation plans to ensure seamless execution. Collaborating with IT and Operations teams to coordinate user acceptance testing (UAT), regression testing, and pilot programs before launch. Developing and delivering training materials, standard operating procedures (SOPs), and communication plans to affected stakeholders. Overseeing post-launch support, measuring success against readiness KPIs, and lead root-cause analysis to ensure long-term adoption. Capturing lessons learned from each deployment and feed them into continuous improvement efforts across the organization. Maintaining dashboards and documentation of readiness progress, risk mitigation, and performance tracking. Qualifications & Skills Bachelor's Degree required, Master's preferred. 5+ years of experience in operations, project management, or change readiness. Experience leading operational readiness or business transition initiatives in a complex, cross-functional environment. Strong working knowledge of project management and process improvement methodologies (Lean, Six Sigma, PMP preferred). Proven success leading readiness for large-scale systems or product deployments. Excellent communication and stakeholder management skills, including experience presenting to executive leadership. Data-driven mindset with the ability to define and track readiness metrics and KPIs. Exceptional organization, prioritization, and problem-solving abilities. Strong proficiency in Microsoft Office Suite; Salesforce and workflow automation tools highly desired. Ideal Candidate: Strategic thinker with a bias toward action. Detail-oriented and execution-focused. Confident leader and collaborator. Adaptable and comfortable managing change. Strong communicator, both written and verbal. Passionate about driving operational excellence through readiness. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting ************** or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
    $64k-119k yearly est. 29d ago
  • Director, Growth Operations

    IVX Health

    Operations director job in Brentwood, TN

    Job Description Director, Growth Operations Full-Time | Brentwood, TN IVX Health is growing fast, and we're seeking a Director, Growth Operations to lead the strategy, systems, and analytics that power our national growth engine. This is a high-impact leadership role that blends sales operations, analytics, and strategy to drive provider engagement, optimize sales performance, and identify new market opportunities. We're looking for a strategic, data-driven leader who can connect people, process, and performance - someone who thrives on bringing structure to complexity, developing high-performing teams, and translating insights into meaningful business growth. About the Role The Director, Growth Operations serves as the central leader connecting strategy, people, and performance across IVX's Sales and Market Development functions. This role oversees the Sales Operations and Sales Support teams and partners cross-functionally with Sales, Business Systems, and Data teams to drive efficiency, insight, and disciplined execution. The ideal candidate will combine strong analytical capabilities with operational leadership, ensuring the sales organization is supported by accurate reporting, scalable processes, and systems that enable continued expansion across markets and therapies. What You Will Do Sales Operations and Performance Analysis Analyze sales performance and workforce trends to identify growth opportunities, address risk factors, and optimize team effectiveness. Monitor provider referral activity to identify underperforming markets and drive strategic interventions for improvement. Deliver and evaluate sales KPIs and KLIs, providing actionable insights and ROI analysis to leadership. Lead performance reviews, territory assessments, and structural recommendations to support sustainable market growth. Growth Strategy and Execution Develop and execute growth programs and campaigns for new market launches and therapy expansions. Partner with Marketing and Market Development to align growth initiatives with IVX Health's strategic goals. Create frameworks for tracking provider engagement, ranking, and retention. Systems, Processes, and Tools Own and optimize sales technology, including CRM management, data capture, and analytics tools such as Trilliant. Partner with Business Systems and Data teams to enhance sales-related systems and data integrity. Standardize sales workflows, CRM processes, and KPI reporting across the organization. People Leadership and Management Lead, mentor, and develop the Sales Operations and Sales Support teams, fostering a culture of accountability, results, and growth. Define team structures, role responsibilities, and performance expectations aligned to business priorities. Provide guidance and partnership to sales and market leaders to ensure consistent execution of growth strategies. What We Are Looking For We're looking for a collaborative, analytical leader who can translate strategy into execution and inspire teams to deliver measurable results. You might be a great fit if you have: 5-6 years of experience in sales operations, growth strategy, or a related field Bachelor's degree preferred; advanced degree (MBA or similar) preferred Background in multi-site healthcare services, private equity-backed organizations, or other high-growth environments Proven experience leading or building teams and driving performance through data and process excellence Exceptional analytical and problem-solving skills with the ability to make sound, data-driven decisions Excellent communication and presentation skills, with the ability to influence across all levels of the organization Strong understanding of CRM tools, analytics platforms, and sales performance systems Advanced Excel and data visualization capabilities; experience with Trilliant or similar tools preferred About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well-we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence Benefits We Offer Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services. Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs. Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security. Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses. 401(k) Retirement Plan - Secure your future with a competitive company match. Disability Coverage - Voluntary short-term and long-term disability plans to protect your income. Fertility and Family Support - Resources and benefits designed to support fertility care and family planning. Life and AD&D Insurance - Financial protection for you and your loved ones. Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being. Education Assistance - Tuition reimbursement and certification support to help you grow in your career. Continuing Education - Access to a CEU library for ongoing professional development. Charitable Giving and Volunteer Program - Matched donations and paid volunteer time off to support causes you care about. Employee Referral Bonus - Earn rewards for helping us find top talent. Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage. EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. Privacy Policy
    $64k-119k yearly est. 9d ago
  • Director of Operations

    Protech Medical

    Operations director job in Columbia, TN

    Director of Operations - RM Speech Reports To President, RM Speech Supervises Engineering staff, Administrative Assistant, Ancillary and Non-Clinical Staff Employment Classification Full-Time | Salaried | Exempt Position Summary The General Manager of RM Speech is responsible for overseeing day-to-day operations while driving organizational growth, expanding market presence, and improving overall profitability. This role provides strategic leadership across administrative, operational, engineering, compliance, and employee management functions, ensuring regulatory compliance, operational efficiency, and high standards of service delivery. General Expectations Maintain regular, reliable, and predictable on-site attendance Adhere to all company policies, procedures, and patient care protocols Ensure compliance with all applicable federal, state, and professional regulations Maintain required accreditations, certifications, and licensure Uphold and enforce company standards, policies, and procedures across all departments Key Responsibilities Administrative & Operational Leadership Maintain and expand working knowledge of AAC products, funding guidelines, and payer requirements Support and participate in financially responsible business decision-making Collaborate with clinical and executive leadership to grow market share and revenue Travel as needed for training, business development, and organizational expansion Oversee facility operations, including maintenance, security, supplies, technology services, and overall workplace environment Monitor repair and support services, including ticketing, tracking, and resolution Develop and implement standardized operating procedures for support and repair functions Ensure accurate management of device manuals and technical documentation Employee Management & Leadership Provide direct leadership, supervision, and accountability for assigned staff Monitor daily workflows, performance goals, and operational responsibilities Develop, revise, and implement employee procedures and protocols Optimize staffing logistics to improve productivity and control overtime Identify and coordinate ongoing employee training and development Review and approve employee timecards and attendance records Conduct performance evaluations, annual competencies, and corrective action plans Partner with Human Resources to recruit, interview, hire, and onboard employees Compliance & Referral Processing Support staff responsible for maintaining FDA certification and regulatory compliance Maintain strong working relationships with dealer and referral networks Generate and return retail and dealer quotes within one (1) business day of receipt Maintain and update dealer records and contact information Receive, process, and manage equipment orders and referrals Maintain accurate and up-to-date records within Zoho and Brightree systems Create patient accounts, verify insurance, obtain authorizations, and document notes Manage full order lifecycle from intake through fulfillment, including document management and client communication Ensure patients progress through funding and approval stages in accordance with payer guidelines (e.g., Medicare NCD/LCD requirements) Engineering & Product Oversight Provide leadership for engineering initiatives to ensure efficiency and regulatory compliance Oversee medical device design, development, prototyping, testing, and refinement Ensure compliance with applicable medical device regulations and standards Collaborate cross-functionally with quality assurance, regulatory, and manufacturing teams Identify and mitigate risks related to product development and manufacturing Implement and maintain quality assurance systems Monitor technological advancements and integrate innovative solutions where appropriate Qualifications Experience & Qualifications Minimum of 2 years of operations and employee management experience Bachelor's degree in Computer Science or related field required Master's degree in Computer Science, Artificial Intelligence, or related field preferred Ability to work independently with minimal supervision Strong communication, presentation, and interpersonal skills Demonstrated leadership ability with executive presence Strong analytical, problem-solving, and decision-making skills Willingness to work a flexible schedule and travel up to 25% Must carry personal liability insurance with a minimum limit of $100,000 Proficiency with organizational software systems; strong computer skills Experience with Apple and Microsoft platforms preferred High attention to detail and ability to manage multiple priorities Customer-focused mindset and passion for helping others Physical Requirements Ability to stand for extended periods and perform verbal communication Occasional bending, stooping, kneeling, crouching, and lifting up to 50 lbs Ability to use tools and equipment as needed (e.g., drills, hand tools) Visual acuity including distance vision, depth perception, and focus adjustment Disclaimer This job description outlines the primary duties and responsibilities of the position. RM Speech LLC reserves the right to modify this description as business needs evolve. Additional duties may be assigned as required
    $64k-119k yearly est. 2d ago
  • Dental Office Operations Manager

    Chord Specialty Dental Partners

    Operations director job in Murfreesboro, TN

    Compensation: $80,000 - $83,000 Schedule: Monday-Friday 7:30am - 5:00pm CHORD Specialty Dental Partners is seeking a highly organized and detail-oriented Dental Office Operations Manager (DOO) to oversee the smooth functioning of our pediatric dental office. As the Operations Manager you will maintain efficient administrative processes, coordinate patient care, and support the team. You will play a vital role in creating a positive and efficient work environment that enables our dental team to provide exceptional patient care. The ideal candidate can communicate with grace, is a creative problem solver, and is consistent. Together, with our experienced dentists and clinical staff, we want you to bring your passion, skills, and drive to help patients achieve beautiful smiles and better health while creating “wow” experiences at every visit! Responsibilities Ensure all office staff are arriving ready to work: on time and in proper uniform Maintain office schedules, following Chord policies and procedures Implement Chord office policies and ensure that all staff members are following CDH office policies Manage office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, etc. Increase and stimulate new patient growth by supporting marketing and promotional programs Directly supervise office teams and proactively manage their performance and development including but not limited to, performance feedback, corrective actions, and appraisals Hold monthly office meetings. Keep a running folder of the minutes for each meeting in the office along with a sign-in sheet. All minutes are required to be reviewed by all staff not present and sign off on them within 24 hours of reporting to work the next business day. Qualifications Minimum of three (3) years of experience in a management position, preferably in a dental office. Excellent organizational skills and attention to detail. Ability to work well with doctors, patients, employees and others. Knowledge of dental terminology and computer systems. Knowledge of Microsoft Office Suite including Outlook, Excel and Word. Cleared through the State of PA to work on children: determined through Criminal Background Check, Finger Printing, and Child Abuse Clearance What We Offer We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here's what we provide: Medical and Vision Insurance: You're eligible starting the first month after you join. Dental Coverage: Enjoy this benefit with $0 premium. 401(k) Plan with Company Match: We help you plan for your future with our matching program. Generous Paid Time Off and Holidays: Take the time you need to relax and recharge. Employee Referral Program: Earn rewards for bringing talented individuals to our team. Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program. Pet Insurance: We understand the importance of furry family members too. Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role. Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options. Who We Are Cumberland was formed in 2012 by four dentists with a desire to make a difference. Their vision was to create a company that positively impacts the lives of children. Today we have grown to eight locations in middle Tennessee, all owned by partnering dentists now employing over 150 team members. We utilize the individual strengths of all our employees to create the brand you see today. To make a difference in the lives of our patients by delivering unsurpassed pediatric dental and orthodontic care in a fun, welcoming environment. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member. #IND
    $80k-83k yearly Auto-Apply 7d ago
  • Regional Service Operations Manager (East)

    Coats 4.3company rating

    Operations director job in La Vergne, TN

    Job Description The Regional Service Operations Manager is responsible for leading and executing service operations within an assigned region to deliver superior service performance, customer satisfaction, and operational excellence. This role translates enterprise service strategy into daily execution by coaching field teams, deploying, training and enforcing policies and procedures, and driving consistent, high-quality service delivery. The Regional Service Operations Manager plays a critical role in fostering a culture of safety, professionalism, productivity, and continuous improvement while developing field talent and strengthening customer relationships. Key Responsibilities: Service Performance & Customer Satisfaction Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets. Monitor service metrics, customer feedback, and operational dashboards to identify trends and improvement opportunities. Support customer retention and acquisition through the facilitation of the service network in delivering a reliable service delivery and proactive customer engagement. Field Leadership & Daily Execution Provide hands-on leadership and daily facilitation to field service technicians and supervisors. Coach and mentor field teams to improve performance in safety, customer engagement, productivity, and professional standards. Reinforce expectations for behavior, appearance, communication, and customer interactions across the region. Partner with the Senior Service Operations Manager to deploy service initiatives, programs, and performance improvements. Safety, Compliance & Policy Adherence Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements. Ensure adherence to company service policies, procedures, and quality standards. Support certification, inspection, and compliance programs as required, ensuring accurate documentation and execution. Training & Talent Development Plan and monitor regional training programs for field service technicians in alignment with corporate standards. Identify skill gaps and coordinate technical, safety, and customer service training. Mentor technicians and supervisors, supporting career development and succession planning. Reinforce best practices and standard work through ride-alongs, coaching sessions, and performance reviews. Productivity, Territory & Inventory Management Optimize technician productivity through effective scheduling, territory alignment, and workload balancing. Manage and troubeshoot regional inventory, tools, and parts to ensure availability, accuracy, and cost control. Partner with supply chain and operations teams to minimize downtime and improve first-time fix rates. Support fleet, asset, and equipment management to maximize operational efficiency. Continuous Improvement & Collaboration Identify opportunities for process improvement and participate in continuous improvement initiatives. Share regional insights, best practices, and performance data with the Senior Service Operations Manager. Collaborate cross-functionally with sales, technical support, quality, and operations teams to enhance service outcomes. Qualifications & Experience Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience). 5-8+ years of experience in field service operations, service management, or regional operations leadership. Demonstrated experience leading field-based teams in a multi-location or regional environment. Strong understanding of service metrics, safety compliance, and customer satisfaction drivers. Experience in training, coaching, and mentoring technical teams. The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. Powered by JazzHR AXATCRGnSU
    $47k-56k yearly est. 5d ago
  • Area Director - Operations

    Vitality Living

    Operations director job in Brentwood, TN

    About Us: Vitality Living is a premier provider of active adult, independent living, assisted living, and memory care. At Vitality, our mission is to create vibrant communities where residents, families and team members can be themselves, live purposefully, and experience a profound sense of belonging. It's important to us that our team members are proud to work here. We are looking for experienced leaders with a proven track record of success who can make our mission come to life. Keeping focus on our core values, we strive each day to ensure that our residents remain connected and purposeful. Why Work for Vitality? We are committed to every team member living out our values: We are present, We see & hear, We do the right thing, We create solutions, We celebrate life, and We are better every day We are growing! As we grow, you can grow with us! We embrace innovation Technology to make your life easier Benefits for you and your family Medical, Dental, Vision Teladoc Financial assistance Paid Time Off The Role: The Area Director will oversee Vitality's independent living portfolio. They will manage the Executive Directors at each community and will be responsible for hiring, coaching, engaging, and developing those individuals. This person will also partner with the Executive Directors to ensure we have the right Sales Directors in place and we are hitting or exceeding occupancy targets. The Area Director's performance will be judged based on operational and sales targets. This position is responsible for the designated area markets in Virginia, Florida, Tennessee, and Georgia. Responsibilities: Supervise and lead Executive Directors and Sales Directors to ensure community performance exceeds expectations, meets Vitality standards and regulatory requirements Manage the performance of Executive Directors, giving feedback, completing action plans where necessary and holding them accountable to results Coach Sales Directors on creating and executing a sales and marketing strategy for each community Develop and implement strategies to optimize community performance Oversee development and implementation of budgets Generate strategic plans for the portfolio, considering market dynamics and community specific needs in attracting and engaging potential residents. Present results and proactive plans of action to ownership, preparing solutions without waiting for ownership to identify issues Partner with community to create quarterly Results, Efficiency, and Values plans to ensure success Skills and Qualifications: Bachelor's Degree in business, real estate, marketing or gerontology preferred At least five years experience in sales and operations in luxury independent senior living or multi-family Experience in a regional role in hospitality or senior living Strong financial acumen and budget management skills Excellent organizational skills and multi-tasking abilities Strong experience leading and developing individual team members Proven ability to execute results Maintains knowledge of computer software and internet platforms, including email and Excel. Desire to work with older adults and their families Demonstrated ability to communicate effectively in English, both verbally and in writing Projects a positive and professional image at all times Ability to travel within designated area (VA, FL, TN, and GA) Management/Decision Making: Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve complex problems based on precedent, example, reasonableness, or a combination of these. Join Vitality Living as an Area Director and lead a high-performing team, shaping the future of independent living while driving operational excellence and occupancy growth through strong, people-focused leadership. If this sounds like the right next step for you, apply today for immediate consideration! Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.
    $61k-114k yearly est. 34d ago
  • Area Director - Operations

    VSL Employee Co LLC 3.6company rating

    Operations director job in Brentwood, TN

    Job Description About Us: Vitality Living is a premier provider of active adult, independent living, assisted living, and memory care. At Vitality, our mission is to create vibrant communities where residents, families and team members can be themselves, live purposefully, and experience a profound sense of belonging. It's important to us that our team members are proud to work here. We are looking for experienced leaders with a proven track record of success who can make our mission come to life. Keeping focus on our core values, we strive each day to ensure that our residents remain connected and purposeful. Why Work for Vitality? We are committed to every team member living out our values: We are present, We see & hear, We do the right thing, We create solutions, We celebrate life, and We are better every day We are growing! As we grow, you can grow with us! We embrace innovation Technology to make your life easier Benefits for you and your family Medical, Dental, Vision Teladoc Financial assistance Paid Time Off The Role: The Area Director will oversee Vitality's independent living portfolio. They will manage the Executive Directors at each community and will be responsible for hiring, coaching, engaging, and developing those individuals. This person will also partner with the Executive Directors to ensure we have the right Sales Directors in place and we are hitting or exceeding occupancy targets. The Area Director's performance will be judged based on operational and sales targets. This position is responsible for the designated area markets in Virginia, Florida, Tennessee, and Georgia. Responsibilities: Supervise and lead Executive Directors and Sales Directors to ensure community performance exceeds expectations, meets Vitality standards and regulatory requirements Manage the performance of Executive Directors, giving feedback, completing action plans where necessary and holding them accountable to results Coach Sales Directors on creating and executing a sales and marketing strategy for each community Develop and implement strategies to optimize community performance Oversee development and implementation of budgets Generate strategic plans for the portfolio, considering market dynamics and community specific needs in attracting and engaging potential residents. Present results and proactive plans of action to ownership, preparing solutions without waiting for ownership to identify issues Partner with community to create quarterly Results, Efficiency, and Values plans to ensure success Skills and Qualifications: Bachelor's Degree in business, real estate, marketing or gerontology preferred At least five years experience in sales and operations in luxury independent senior living or multi-family Experience in a regional role in hospitality or senior living Strong financial acumen and budget management skills Excellent organizational skills and multi-tasking abilities Strong experience leading and developing individual team members Proven ability to execute results Maintains knowledge of computer software and internet platforms, including email and Excel. Desire to work with older adults and their families Demonstrated ability to communicate effectively in English, both verbally and in writing Projects a positive and professional image at all times Ability to travel within designated area (VA, FL, TN, and GA) Management/Decision Making: Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve complex problems based on precedent, example, reasonableness, or a combination of these. Join Vitality Living as an Area Director and lead a high-performing team, shaping the future of independent living while driving operational excellence and occupancy growth through strong, people-focused leadership. If this sounds like the right next step for you, apply today for immediate consideration! Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.
    $55k-94k yearly est. 7d ago

Learn more about operations director jobs

How much does an operations director earn in Smyrna, TN?

The average operations director in Smyrna, TN earns between $48,000 and $157,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Smyrna, TN

$87,000
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