Manager, Clinical Operations
Operations director job in Dearborn, MI
Job Summary: The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas.
Essential Functions
Ensures effective organizational strategic results are achieved, working collaboratively with others.
Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within NorthStar Care Community service areas and ensures that a culture of compliance, accountability and excellence are fostered. Collaborates extensively with staff and management from multiple departments to achieve outcomes.
Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes.
Effectively analyzes data to evaluate the quality of patient care services and utilization of resources. Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded.
Responsible for managing all team human resources as efficiently as possible and within budget; oversite of each staff member would include number of weekly visits, length of visits, travel time, achieving required visit frequency, scheduling that meets the organization's needs, effective use of the virtual care team, caseload management, minimizing after hours deployments that are unnecessary, completing same day documentation, etc.; achieving overall budgeted cost per day for pharmacy, DME, and medical supplies through chart reviews, IDT discussion, medical director engagement, with a focus on clinical efficacy and proper disease management as evidenced in each patient's plan of care.
Proactively works with referral sources to meet their needs, which might include flexible hours.
Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints.
Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members.
Collaborates with market operations leadership and clinical managers to develop annual and short-term marketing & business development plans that promote growth.
Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training.
Responsible for the professional relationship development with the referral sources in assigned territory.
Ensures implementation of and compliance with regulatory and accreditation standards.
Proactively keeps abreast of hospice and palliative care trends, best practices, and compliance requirements.
Develops staff within assigned areas of responsibility.
Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region.
Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas.
Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values.
Qualifications
Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program with completing expected within two (2) years of assuming role.
Current State of Michigan Registered Nurse (RN) license.
Minimum of three (3) years of health care management experience required; five (5) years preferred.
A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience and clinical expertise in hospice preferred.
Certification in hospice nursing (CHPN) preferred.
Expertise in regulatory requirements and compliance as it pertains to hospice required.
Must be able to travel extensively through region, including overnight stays if needed. Frequently works variable hours/days; activities and workload may require extended days.
Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different background, ethic origins and skill levels required.
Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level.
Ability to effectively use technology in support of management and clinical operations.
Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions.
Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented.
Must have reliable transportation.
Must be eligible to work in the United States
Vice President - Operations
Operations director job in Wixom, MI
Job Title: Vice President - Operations
Department: Product Development
Reports To: Chief Operating Officer
Terms: Full time, in office
SuperStroke is a leader in golf grip innovation, trusted by over 600 tour professionals worldwide. The company is committed to delivering performance-enhancing products that combine cutting-edge technology with bold design. Our team thrives on creativity, collaboration, and a relentless pursuit of excellence in creating golf equipment for the best players in the world.
Key Responsibilities
1. Operational leadership: leading and managing multi-site manufacturing operations, ensuring alignment with the company's strategic goals and objectives.
2. Strategic planning: develop and implement manufacturing strategies that enhance productivity, reduce costs, and improve quality.
3. Compliance and safety: ensure compliance with health, safety, environmental, and regulatory standards across all manufacturing facilities.
4. Performance management: establish key performance indicators (KPI's) to monitor manufacturing performance and drive continuous improvement initiatives.
5. Team development: build and lead a high performing operations team, providing mentorship and professional development opportunities.
6. Budget management: oversee the budgeting process for manufacturing operations, ensuring efficient allocation of resources and cost control.
7. Cross functional collaboration: collaborate with other departments, to include sales, marketing, and finance, to align production capabilities with market demand.
8. Project management: spearhead major manufacturing projects and capital investment that drive long term competitive advantage.
9. Research and innovation: conduct market analysis, competitor benchmarking, end user interviews to collaborate with engineers to prototype and test new grip technologies.
10. Lifecycle management: monitor performance through reporting and customer feedback to drive continuous improvement and manage end of life transition.
Qualifications
· Education: bachelor's degree in engineering, operations management, or a related field; a Master's degree or MBA is preferred.
· Experience: 10+ years of progressive leadership experience in manufacturing or operations with a proven track record of managing multi-site operations.
· Skills: strong analytical and problem-solving skills, excellent communication ability, and a deep understanding of production systems and manufacturing practices, specifically injection molding and tooling.
Director of Manufacturing
Operations director job in Wixom, MI
Director of Manufacturing, Wixom, MI
Our client is seeking an experienced and results-driven Director of Manufacturing to lead and optimize production processes for a dynamic manufacturing environment. This leadership role requires a strategic thinker who can translate ambitious goals into actionable plans, champion lean manufacturing principles, and drive continuous improvement. The Director will oversee daily production schedules, maintain quality standards, and mentor a team of managers.
Responsibilities
Lead and manage production operations to ensure on-time delivery and quality standards.
Implement and maintain 5S and Lean Manufacturing principles.
Drive continuous improvement initiatives across all manufacturing processes.
Recruit, train, and mentor production staff and managers.
Oversee production planning and establish priorities.
Prepare and maintain production reports and lead cross-functional meetings.
Ensure compliance with safety standards and maintain a clean work environment.
Resolve personnel and operational issues effectively.
Monitor KPIs and contribute to cost reduction strategies.
Qualifications
Education: High school diploma required; Associate's degree preferred.
Experience:
10+ years in manufacturing or production, with at least 5 years in a leadership role.
Experience managing hourly associates.
Strong background in Lean Manufacturing and Continuous Improvement.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment.
Strong organizational and time management abilities.
Technical Knowledge
Familiarity with production processes, quality control, and engineering principles.
Proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
Why Join Our Client?
This is an exciting opportunity to lead a growing team and make a significant impact on operational efficiency and product quality. If you are a strategic leader passionate about manufacturing excellence, we want to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Director of Materials Planning & Logistics
Operations director job in Detroit, MI
Now Hiring: Director of MP&L - Tier 1 Automotive Client
📍 Metro Detroit Western Suburbs
Are you a strategic MP&L leader ready to drive world-class delivery, inventory, and logistics performance? We're seeking an experienced Director of Materials Planning & Logistics (MP&L) to lead and optimize end-to-end supply chain operations across the Americas.
What You'll Lead
• Drive departmental performance using PDCA and the Professional Development System
• Own strategic KPI execution: customer & supplier delivery, inventory health, logistics, and premium freight
• Oversee material handling operations including shipping, receiving, line feeding, safety, training, and budgets
• Manage and optimize freight operations with 3PL partners (Ryder), delivering cost reductions and budget adherence
• Communicate daily operational risks and performance to the Operating Committee
• Lead manpower planning, sales & volume forecasting, and engineering change management
• Analyze and reduce premium freight, optimize external warehouse costs, and support NA MP&L alignment
• Support new program launches, OEM EDI requirements (ASN, labeling, sequencing), and ERP integrations (SAP/QAD)
• Manage tariff exposure and mitigation strategies with customs brokers
What You Bring
• 10+ years of automotive MP&L leadership experience
• Proven expertise in logistics, inventory control, freight optimization, and OEM systems
• Bachelor's degree in Production, Inventory Control, or related field (preferred)
• Compensation - $175,000 base + 20% bonus
If you are interested and qualified, please send your updated resume as a MS Word document, and how you fit this specific position ************************
Assembly Plant Paint Director
Operations director job in Sterling Heights, MI
Sterling Heights, MI 48312
20 Direct Reports
250 Indirect Reports
The Assembly Plant Paint Director leads all operations within the paint department, applying Stellantis Production Way principles to meet production and cost objectives. This role fosters a culture of continuous improvement across safety, quality, cost, and delivery metrics.
Working closely with senior plant leadership, the Paint Director drives workforce engagement to enhance overall efficiency and product quality. The position oversees a large, multi-shift unionized operation, managing both hourly and salaried personnel-including teams in Maintenance, Quality, and Engineering.
Key responsibilities include ensuring high-quality paint application processes, maintaining compliance with safety and environmental regulations, and achieving production targets.
Key Responsibilities:
Lead and manage the paint department team, including supervisors, and operators.
Foster a culture of safety, quality, and teamwork.
Provide training and development opportunities for staff to enhance skills and performance.
Oversee daily operations of the paint department, ensuring production schedules are met.
Monitor and optimize paint application processes to achieve high-quality finishes.
Implement and maintain lean manufacturing principles to improve efficiency and reduce waste.
Ensure all painted components meet quality standards and customer specifications.
Conduct root cause analysis and implement corrective actions for quality issues.
Coach and Mentor
Lean Process Improvement
Budgeting
Requirements:
Bachelor's degree in engineering, manufacturing, or a related field
10+ years of experience in paint operations within a manufacturing or assembly plant.
Excellent interpersonal skills and ability to interface with various levels of employees within all areas of the Plant from hourly represented employees to Senior Leadership as required.
Ability to build effective business relationships with plant leadership and customers.
In-depth knowledge of paint application processes, equipment, and materials.
Familiarity with safety and environmental regulations related to paint operations.
Hands on the floor leader
Strong Maintenance background
Automotive Union Experience Required
Director, Corporate Governance
Operations director job in Auburn Hills, MI
The Director of Corporate Governance & Project Management supports the CLO and Secretary in ensuring legal and governance compliance across the Board and 150+ global subsidiaries. This role blends company secretarial expertise with strategic project management, overseeing governance standards, corporate transactions, and reporting. It also leads the Manager of Corporate Governance and collaborates with senior leadership, investors, and external advisors in a dynamic private equity environment.
Key Responsibilities
Manage board governance processes, including agendas, minutes, and Diligent Boards tracking.
Maintain corporate records and entity data via Diligent Entities.
Ensure global entity compliance across 26 jurisdictions.
Lead and mentor the Manager Corporate Governance.
Draft and coordinate board/shareholder resolutions and filings.
Oversee director onboarding, training, evaluations, and disclosures.
Project manage acquisitions, disposals, refinancing, and reorganizations.
Coordinate stakeholders, track milestones, budgets, and risks.
Support due diligence, authorizations, and data room management.
Liaise with legal, finance, tax, and audit teams for timely execution.
Deliver quarterly governance reporting and respond to KPI/Treasury queries.
Build strong relationships with shareholders, directors, and executives.
Standardize governance frameworks across portfolio entities.
Develop dashboards and templates for compliance and reporting.
Drive entity simplification and group restructuring initiatives.
Education & Experience
5+ years in company secretarial or governance roles, ideally in PE-backed or investment-driven environments
Chartered or part-qualified Company Secretary (CGI or equivalent) preferred
Proven project management experience in fast-paced corporate or private equity settings
Strong knowledge of company law, governance frameworks, and PE deal structures
Skilled in drafting resolutions, board minutes, and compliance documents
Confident communicator with investors, directors, and external advisers
Proficient in governance and collaboration tools (e.g., Diligent, Teams, SharePoint)
Branch Operations Manager
Operations director job in Rochester Hills, MI
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
Job Overview:
The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management.
Education/Experience:
Minimum 5 years' experience in materials handling operations
Minimum 3 years' leadership experience
Capable of financial acumen desired
Proven experience with customer driven roles
Excellent interpersonal and verbal communication skills
Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
Proficient in MS Office Suite required
Principle Responsibilities:
Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
Establish and implement safety programs in line with company values and programs
Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
Management of both internal and external property and systems installations and repairs including systems and landscaping
Provide support and direction sales and sales support team
Collaborate with leadership to implement new or improve existing processes
Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
Measure and analyze employee performance and operational metrics
Provide mentoring and guidance to employees
Establish a work environment conducive to maintaining good employee morale
Director, Global Material Handling
Operations director job in Plymouth, MI
At Tenneco, we're on a mission. Guided by our Core Values and a winning mindset, we are committed to becoming the most trusted partner, manufacturer, and distributor in the transportation industry. What drives us? Our people are passionate changemakers who bring energy, dedication, and innovation to everything they do.
In this role, you will set the global benchmark in material handling - designing lean-driven standards, inspiring alignment from executives to frontline teams, and empowering leaders to deliver excellence. By integrating PFEP, automation, and digitization, you will eliminate waste, optimize flow, and unlock measurable cost savings. With a global mindset, you will unite regions, leverage cultural strengths, and shape the future of material handling with resilience, agility, and industry leadership.
Who are you?
Material Handling Master Expert: being able to calculate takt time, cycle times, defining manpower, equipment, and buffers needed; Select and define how to choose the best equipment solution, such as tuggers, AGVs, AMRs, conveyors, through trade-off analysis; designing technical part presentation like racks, kits, dollies, flow racks to standardize line-side delivery; and leveraging IoT, RFID, WMS/ERP, and simulation tools to validate, track, and continuously optimize safe, efficient, and scalable material flow performance.
Influence and Developer of Leaders: design global lean material handling standards with PFEP, automation, and digitization, aligning executives and develop frontline leaders to build accountable teams driving optimization, continuous improvement, and excellence.
Financially Savvy Operator: lean material handling to cut inventory cycles, lower carrying costs, and boost labor efficiency while delivering measurable savings across operations.
Global Business Mindset: set the worldwide benchmark in material handling, uniting regions under lean standards, leveraging cultural strengths, and shaping the future with unmatched resilience, agility, and industry leadership.
Who will you set to win, and how will you do that?
Shopfloor/Material Handling/Lean Front-Line Leaders: Empower frontline leaders with global standards, lean practices, and digital tools, enabling them to optimize flow, eliminate waste, and drive daily operational excellence.
Regional Supply Chain Directors & Plant Supply Chain Managers: This is a crucial partnership, collaborating with the supply chain team on a global scale to manage and coordinate the flow of materials through the supply chain suppliers optimizing transportation, warehousing, and inventory management strategies.
Operation Directors & Plant Managers: As the primary internal customer, manufacturing relies on the material handling team to supply raw materials and work-in-process (WIP) components efficiently through their plants and this position will enhance it by stablishing global standards for line-side delivery, implementing lean methods, and integrating automation to meet production targets.
Global & Corporate Functions: collaborates with finance to drive cost savings, increase inventory turns, and track financial performance presenting business cases for technology (like ERP, WMS, IoT) to support lean initiatives, ensuring robust software and hardware to enable efficient material tracking and automation.
What's going to be your legacy?
Global efficiency and savings: deliver measurable, lasting cost reductions and efficiency gains through waste elimination, optimized flow, and lean financial discipline.
Standardized material handling and resilient flow: establish and deploy standardized material handling across all global operations, creating an agile, resilient framework that adapts to complexities and secures lasting competitive advantage.
Talent development and empowerment: develop high-performing teams across all regions, leaving a global network of skilled leaders who drive continuous improvement.
A Global Benchmark: Establish the worldwide standard for material handling by integrating lean principles, automation, and digitization-becoming the benchmark others follow and shaping the future of material flow.
Experience:
End-to-End Multi-Regional Leadership: Strong experience leading multi-regional shopfloor transformation, connecting strategy to execution, ensuring safety, quality, delivery, inventory, and cost performance.
Executive Influence: Proven ability to engage and influence senior leaders, bringing material handling and lean material flow perspectives.
Leadership Development: Demonstrated success in mentoring/teaching/coaching building trust, execution and commitment fostering a culture of ownership and accountability through the front-line leaders.
Business & Financial Acumen: Deep understanding of the financial implications of material handling and lean material flow, including working capital, cost-to-serve, and P&L impact, ensuring operations drive business value.
Global Strategy Alignment: Ability to align multi-regional supply chain execution with global business goals, trade dynamics, and customer expectations, ensuring scalable and resilient operations.
Program Management: Experienced in supporting complex global product launches, phase-outs, and expansion initiatives with excellence in planning and execution.
Qualifications:
Education: Bachelor's degree in supply chain, engineering, or operations; Master's preferred (MBA ideal).
Lean & Continuous Improvement Expertise: Strong understanding of Lean principles and practices, with experience leading Lean transformations at scale across multiple regions. Six Sigma (Green/Black Belt) and APICS certifications are highly valued.
Financial Acumen: Strong grasp of financial metrics and their connection to material handling and lean material flow aspects.
Languages: Fluent English + other languages are a plus (Spanish, Mandarin, French, Germany mainly).
Executive Communication: Exceptional presence and ability to engage confidently with senior executives and boards.
Digital & Analytics: Proficiency in BI, ERP, WMS, IoT, RFID (or similar), and analytics platforms; experience scaling digital tools across large networks.
Leadership: Ability to lead leaders, foster collaboration across regions, and drive change at scale.
What we offer:
Executive-level compensation and comprehensive benefits.
Opportunity to influence the future of supply chain across regions and global markets.
Partnership exposure with business leader's forums.
A chance to leave a leadership and business legacy that defines the future of Tenneco.
EMS Operations Manager
Operations director job in Toledo, OH
Lynx EMS is recruiting an Operations Manager to direct operations at our Toledo, OH location.
PURPOSE/BELIEF STATEMENT
The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.
JOB RESPONSIBILITIES
The Operations Manager will:
Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
Work and maintain a full-time regular work schedule.
Verify staffing for all shifts is met.
Participate in the full range of human resources responsibilities.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
Submit reports on all incidents, accidents, and work-related injuries and exposures.
Participate in interviewing and selection process as needed.
Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
Attend external and internal meetings as may be necessary/required.
Remain accessible by phone while off duty.
Other tasks that may be assigned or required to ensure operational integrity.
QUALIFICATIONS/EXPERIENCE REQUIREMENTS
Minimum Requirements:
Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
Knowledge of inventory maintenance and control.
Knowledge of the basic principles of management and supervision.
Knowledge of basic record keeping, records and case management.
Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
Skill in operating a personal computer utilizing a variety of software applications.
Skill effectively communicating in both oral and written form.
Physical Requirements:
Good physical fitness with the ability to function effectively in all different types of environments.
Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.
Additional Duties:
The Operation Manager will be responsible for the following within their assigned division:
The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
The operation is responding to calls and sites as outlined within dispatch protocol.
Determining compliance with established policies and procedures.
Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
Overseeing and/or participating in the full range of human resources responsibilities.
Reporting:
Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip.
Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.
BENEFITS
Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
Director of Program Operations
Operations director job in Sterling Heights, MI
This position leads program execution for a growing engineering and manufacturing organization. The Director of Program Operations oversees how customer programs move from planning through delivery and provides leadership to a team responsible for schedule, cost, and performance.
This role works closely with engineering, manufacturing, supply chain, finance, and quality to ensure programs are delivered reliably in a fast paced, hands on environment.
What You'll Do:
Lead multiple programs across different phases of execution
Establish consistent program planning, tracking, and reporting practices
Coach and support program and project managers
Maintain visibility into schedule, cost, and risk
Serve as a senior point of contact for customers and partners
Support forecasting, cost control, and change management
Coordinate closely with engineering and manufacturing teams
Ensure programs meet applicable contractual and regulatory requirements
What We're Looking For:
Bachelor's degree in engineering, business, or related field
Five or more years of program or project management experience in engineering or manufacturing
Experience leading cross functional teams
Strong communication and organizational skills
Comfort working with regulated customers
Ability to meet customer and regulatory eligibility requirements
Highly Preferred:
PMP or similar certification
Experience managing multiple programs simultaneously
Familiarity with manufacturing operations and quality systems
Background delivering complex hardware or engineered systems
Vice President, Global Customer Service Operations
Operations director job in Detroit, MI
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
The VP, Global Customer Service Operations will be responsible for leading the customer service operational team that serves the North America, EMEA, and APAC markets. This leader will play a strategic and operational leadership role responsible for the people development and delivery of global customer service via multiple channels, and own the strategic development of the day-to-day operational customer service requirements with the goal of delivering key service outcomes for all customer segments. The role will work cross-functionally & collaborate with other company executives from all departments, integrating their different objectives to meet overarching goals for the company. This person will also be a member of the StockX Extended Leadership Team.
What you'll do
In this position, you will run a world-class customer service team. First and foremost, this is a people leader role which enables local teams to be successful. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a passion for customer service, keen analytical skills, a tech-centric mindset and a willingness to lead by example. The scope includes both in-house teams in locations across the world as well as strategic outsourced partners. Other responsibilities include:
Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost.
Deliver world-class results across multiple locations from both in-house teams and outsourced partners.
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes; all designed to create a world-class engaged team.
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention.
Create, improve and drive a culture and processes which achieve business goals and objectives.
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements.
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies.
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up.
A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US.
Collaborate with CS support teams and executive leadership in setting and driving organizational vision, operational strategy, and hiring/talent needs in CS operations.
Drive sales through service with a focus on increasing conversion and customer retention.
Leverage customer insights and root cause analytics to identify needed improvements and gain cross-functional buy-in to deliver results.
Be the ‘Voice of the Customer' within CS and across the company, providing regular updates and insights into operational performance to senior leadership.
Identify potential operational risks, develop contingency plans, and ensure the company's CS operations are resilient against disruptions as well as ensuring full regulatory compliance and legal requirements.
Meet tight budgets through controlling resources and utilizing assets to achieve qualitative and quantitative targets.
Take an all-hands-on deck approach during our busy seasons, including back to school (July-Sept) and holiday (Nov - Jan).
Continually develop improvements and embed successful change projects.
Drive quality and consistency.
Coach and lead the team to win.
About you
10+ years leading Customer Service operations with preferred e-commerce experience.
5+ years of global leadership experience, focused in North America, EMEA and APAC.
Customer and Employee Centric leadership and experience with proven results.
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles.
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets.
Proven Management experience at a senior, strategic level role.
Established track record of exceeding targets, KPIs, SLAs.
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels.
Influential relationship skills at all levels and able to use these relationships to deliver service improvements.
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team.
Must be a proactive team player with high energy to adapt and succeed in a fast-paced, changing environment.
Creative, analytical, and strategic thinker that leverages data to tell the story and drive actions to improve.
Evidence of outstanding leadership skills and portray an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group's actions.
Pursuant to the various pay transparency laws/acts, the pay range is $225,000 to $250,000 annually
, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses
. Compensation is dependent on geography and may vary.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at ***************
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.
Auto-ApplyDirector of Operations
Operations director job in Detroit, MI
Union Square Hospitality Group (USHG), founded by celebrated restaurateur Danny Meyer, is bringing its award-winning approach to hospitality and people-first culture to Downtown Detroit in early 2026.
Guided by Enlightened Hospitality, USHG's philosophy puts employees first, creating an environment where talent thrives, guests feel cared for, and excellence is a daily standard.
Located at Hudson's Detroit on Woodward Avenue, our team will be at the heart of the city's Central Business District, surrounded by world-class dining, shopping, public spaces, art, and culture - all steps away from major sports venues and the Detroit Riverfront.
This is a chance to be part of something truly special: a dynamic destination that combines city culture, community, and experiences. Join us as we bring USHG's signature hospitality to Detroit, and help shape the future of the city's vibrant dining scene.
Who you are:
The Director of Operations is responsible for driving operational excellence and ensuring the overall performance. In partnership with the General Manager and Executive Chef who will both report to this person, this leader sets, meets, and exceeds business goals while aligning with the mission, values, and vision of Union Square Hospitality Group.
This role requires a dynamic leader with strong operational expertise, a passion for hospitality, and the ability to build and inspire high-performing teams. The ideal candidate is a strategic thinker with a friendly yet competitive spirit, dedicated to delivering exceptional hospitality to guests, employees, and stakeholders.
This role also may include opportunities to visit New York for onboarding, training, and professional development.
What you'll do:â¯
Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Lead the leadership team and entire staff in delivering consistent, memorable moments of hospitality while championing a culture of Enlightened Hospitality
Drive the financial success of the business across all areas, reinforcing the virtuous cycle of Enlightened Hospitality for all stakeholders
Collaborate with the management team to actively monitor guest feedback across all channels, identifying opportunities to enhance guest experience and cultivate a devoted base of regulars
Provide consistent, constructive feedback to foster a high-performing team dedicated to hospitality, operational excellence, and business success
Maintain a strong partnership with the Executive Chef and kitchen management team to ensure alignment on business goals, initiatives, and overall execution
Mentor and coach senior leaders, creating clear pathways for professional growth and development
Proactively seek internal and external opportunities to grow the team while prioritizing diversity, inclusion, and belonging
Balance daily operational and administrative responsibilities with sound judgment, making decisions that support both the short-term and long-term success of the business
Establish a strong operational infrastructure by defining clear roles, goals, and resources, ensuring efficient and accessible systems and processes
Serve as a key partner to Home Office departments, leveraging subject matter expertise to support the rollout, training, and communication of company-wide initiatives
Build trusting relationships with USHG leaders to foster collaboration, knowledge-sharing, and well-informed decision-making
Act as a strategic partner to Home Office departments, ensuring smooth execution of company-wide initiatives, training, and operational rollouts
Build trusted relationships with other USHG leaders to foster collaboration, knowledge-sharing, and the adoption of best practices
What we need from you:
Minimum of 10 years of progressive leadership experience in restaurant and hospitality management, including General Manager or equivalent roles
Proven expertise in restaurant operations, including financial management, team leadership, and guest experience excellence
Strong business and financial acumen, with the ability to analyze performance metrics and drive strategic growth
Knowledge and understanding of the hospitality industry in the Detroit market
Proficiency in restaurant management systems and operational processes, ensuring efficiency and consistency across all areas
New opening or start up experience preferred
Bachelor's degree preferred but not required, with a strong emphasis on hands-on experience and leadership capabilities
What you'll get from us:
At Union Square Hospitality Group,
extending Enlightened Hospitality is at the heart of everything we do.
We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Director of Operations, you'll enjoy:
Competitive pay and bonus potential
: Annual compensation of $140,000 - $155,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage:
Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge:
Generous paid time off and paid parental leave to support life outside of work
Investing in your future:
A matched 401(k) plan to help you grow long-term savings
Peace of mind:
Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need:
Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit
:
An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount:
A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility:
Pre-tax commuter benefits for transit and parking
Growth and community:
Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality
Putting Enlightened Hospitality into Practice
Integral to our culture are our six behaviors. Our behaviors guide how we work together.
We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
Center the salt shaker with an unwavering commitment to excellence and the values that matter most
Write a great next chapter. The road to success is paved with mistakes well-handled
Bring a charitable assumption and err on the side of generosity
Leave our campsite better than we found it; always responsible for the impact of our wake
*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
#WORKWITHUS
Director of Operations
Operations director job in Ann Arbor, MI
Christ the King Catholic Church in Ann Arbor is seeking a full-time Director of Operations. This is an exempt position that reports to the Pastor and will supervise employees and volunteers. General Summary: This position is for an experienced business-oriented leader supporting the Pastor and Senior Leadership Team through effective administration of the business of the parish in support of the parish core values, vision, and mission. Responsible for all business and administrative functions of the parish, including accounting, financial, human resources, and the maintenance of all parish facilities and equipment. PARISH MISSION STATEMENT: We exist to joyfully worship God and raise up Spirit-filled disciples. Primary Duties and Responsibilities: A. Finance
Prepare a yearly budget that aligns with the parish vision and strategic planning goals (in consultation with the Senior Leadership Team and Parish Finance Council).
Manage all banking activities including the accounting and banking of Sunday collections, payables and receivables. Ensure timely payments and deposits.
Manage and prepare all accounting, budgetary, fiscal, and statistical records, with particular attention to annual reports to the Diocese of Lansing and the parish, along with monthly reports to the parish staff and Parish Finance Council.
Prepare and administer all payroll functions.
Serve with the pastor, as the staff liaison to the Parish Finance Council and periodically report on the condition of the parish's physical assets, along with the administrative status of the parish.
Insure the filing of all required federal, state and diocesan reports.
Monitor and oversee budgetary compliance for all departments.
Research and monitor service contracts, suppliers and vendors for fair pricing and competitive bidding.
Compute and distribute Catholic school and homeschool tuition subsidies.
B. Facilities
Oversee the management of parish facilities (scheduling, collecting rentals, maintaining insurance coverage, etc.).
Oversee all aspects in the care, maintenance, and replacement of all parish buildings and equipment, including the securing of bids, the negotiating of contracts, and the purchasing of supplies and equipment.
Assess capital repair needs, and make pertinent recommendations to the pastor, the Senior Leadership Team, and the Parish Finance Council.
Supervise all arrangements and contracts with outside contractors.
Supervise the development and maintenance of computer assets of the parish, including network, phone systems, internet and parish web page.
C. Personnel and General Management
Manage all administrative and business activities of the parish, under the guidance of the Senior Leadership Team/Pastor.
Manage parish human resources, e.g. salaries, benefits, personnel policies, etc. Maintain the personnel records of all employees and clergy. Develop job descriptions as needed.
Hire, train (as needed), supervise, and evaluate all parish maintenance, front office, and bookkeeping/payroll personnel.
Develop and recommend to the pastor and other appropriate parish staff persons the necessary policies, methods, and procedures needed for carrying out financial, accounting, and other administrative services.
Supervises: accounting, bookkeeping, technology support, parish secretary, maintenance, and janitorial personnel.
Knowledge, Skills, and Abilities: Education: Bachelor's degree in accounting, finance, or business. A demonstrated practical understanding of accounting and business practices. Experience: Minimum of two years of experience as an administrator or manager of an office required. Fluent knowledge of Microsoft Excel, Word, and Outlook required. Must have experience with accounting software. Must have an understanding of Catholic parish organization. Requirements: Must be a practicing Catholic and become a parishioner of Christ the King and fully aligned with its mission. Must be able to maintain confidentiality. Must have good verbal and written communication skills in English. Must have demonstrated organizational skills, attention to detail and accuracy. Must be able to handle multiple tasks and to work with volunteers. Participation in the Diocesan Virtus Safe Environment program and passing a criminal background check are required. Physical Demands: While performing duties, employee has to sit for long periods of time, use hands in repetitive motion tasks, and answer telephone calls. The position also requires standing, stooping, walking on uneven ground and stairs, and bending, and lifting to 25 pounds. The employee is expected to work onsite during normal office hours, and as needed, in the evenings and weekends. Minimal travel. The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities, duties, and skills. To apply for the position please submit a resume and cover letter to **************.
Easy ApplyOperations Director
Operations director job in Plymouth, MI
Operations Director | Ripple Fiber
We are looking for an Operations Director to join our growing team that will cover and must reside in one of the following states: Michigan, Massachusetts, Illinois
At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.
We believe the biggest wave starts as a ripple.
About our culture
We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.
About the role
Supervisory job with responsibility for directing, planning and apportioning the work of employees including interviewing, selecting and training, recommending the setting and adjusting of rates of pay and hours of work, and ensuring compliance with company and regulatory policy. Supervises field supervisors, field service technicians, and administrative staff providing products and services to both internal and external customers.
Responsibilities:
Coach and manage employee performance and behavior, develop the training strategy, monitor costs to meet financial goals and ensure all personnel are handled in accordance with company guidelines.
Also required to interface with customers through face-to-face and/or telephone interactions. Duties include interviewing/hire/fire along with submitting performance appraisal for supervisors over an assigned territory. Monitors costs and workload.
Administers and oversees company safety practices, and vehicle and tool inventory. Also required to establish, implement and monitor adherence to methods, process and procedures including managing employee attendance.
Oversee activities and scheduling of frontline and coordinates with other departments to ensure that schedules are arranged to meet company/customer appointments/commitments.
Ensures that all functions are performed correctly and in a timely fashion to meet/exceed customer expectations and company standards/specifications.
Responsible for ensuring KPIs are met and may be responsible for the execution of plans targeted at delivery of specific service and cost results as typically tracked through a scorecard.
Responsible for handling customer escalation.
Responsible for training, evaluating and managing performance evaluations of direct reports.
Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Required Experience:
5+ years of network-related technical experience, some of which was in a supervisory role.
Desired Education:
High school diploma, GED or equivalent related network experience.
Bachelor's Degree (BS/BA), technical degree or equivalent experience preferred.
We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
Production Control & Logistics (PC&L) Director
Operations director job in Farmington Hills, MI
Apply now Production Control & Logistics (PC&L) Director Country/Region: United States Job Category: Production Control & Logistics Workplace Type: Hybrid Employment Type: Permanent Job type: Full-Time Autoneum is globally leading in acoustic and thermal management for light and commercial vehicles. The Company develops and produces multifunctional, lightweight and sustainable components and systems for interior floor, interior trim as well as engine bay and underbody. Customers include almost all automobile manufacturers in Europe, North & South America, Asia and Africa. The Company with its head-quarters in Winterthur, Switzerland, is listed on the SIX Swiss Ex-change (ticker symbol AUTN).
Summary
The PC&L Director will have full regional responsibility for the function which encompasses all matters relating to systems, processes, and optimization of inbound and outbound freight, material flow/management, production scheduling & planning, packaging, and EDI systems for the region. Directly responsible for leading the overall development of a clear and comprehensive supply chain vision, and he/she will be a strategic business partner of COO and plant managers to establish the strategic goals and objectives to achieve OTD, inventory days, inventory accuracy and freight target.
Essential Duties and Responsibilities
* Work closely with COO and plant managers in driving overall financial and operating KPI (OTD, inventory days, inventory accuracy, material consumption, freight etcv) and within the PC&L function.
* Optimize inventory planning and logistics functions to meet customer requirements to ensure zero customer interruption with minimum inventory days.
* Provide effective, hands-on leadership to the PC&L team and direct, coordinate, and drive all activities while ensuring proper staffing, training, and organization of the function.
* Devote significant attention to strengthening the capability of the current team and pursue opportunities for an optimized organization structure.
* Develop/strengthen PC&L process from demand planning, material planning, production planning, warehouse management and freight management, and continuously drive improvement via best practices sharing.
* Proactively support new program launch activity/APQP by ensuring that all PC&L tasks related to the launch are completed on time and on budget.
* Manage inventory and establish controls to ensure Autoneum is operating at the highest level of performance based on key performance metrics and minimized supply chain risk.
* Ensure overall accuracy of data within the PC&L function and with the company's enterprise software system (SAP).
* Standardize the approach to packaging design and logistics execution to maximize its effectiveness and minimize its cost and environmental impact.
* Passionately drive continuous improvement initiatives across all facets of the PC&L function.
* Benchmark internally and externally, and drive the PC&L organization towards best-in-class performance.
* As required, lead Experts Team to solve cross-functional process issues.
* Forge excellent relationships with his/her superiors, peers and subordinates. Effectively interface with the other Autoneum functional areas, particularly with manufacturing, purchasing and program management.
* Support and drive company initiatives, both regional and global, as required or as tasked.
* Assess the capability of the current PC&L team, both in terms of individual performance as well as the current organizational structure and recommend and implement improvements.
* In conjunction with the manufacturing plants, assess the root cause for shipments requiring premium freight and aggressively lead the steps necessary to reduce and eliminate expedited shipments.
* Ensure that the existing PC&L systems/processes procedures are properly documented, communicated and respected. Work cross-functionally to improve or optimize these processes to reduce cost and drive improvements in performance and efficiency, with the goal of achieving a world-class level of performance.
* Manage and monitor the performance of Autoneum's third-party logistics (3PL) provider to ensure the expected benefits are being realized.
Education / Experience / Qualifications
* Bachelor's degree in supply chain management or related field required; Preferrable with CPIM certificate, MBA preferred
* 10+ years of related experience in a Tier-1 automotive environment required with increasing levels of responsibilities and an established track record of exceptional performance.
* Professional expertise in leading the development and implementation of effective processes/systems in all areas of PC&L.
* Proactive, ethical, high energy, hands-on manager, who excels in a fast paced, team-oriented environment.
* Well-developed interpersonal skills necessary to function across all levels of the organization.
* Ability to drill down into specific issues while not losing sight of the 'big picture', with a proven ability to toggle seamlessly between tactical needs and strategic objectives.
* A strong affinity for the plant floor with a desire to be at the manufacturing plants as appropriate to understand first-hand the issues, challenges and opportunities, and to demonstrate a personal commitment to the success of each plant.
* Proven, hands-on leadership ability with a track record of building highly functioning teams that effectively partner with the other functional areas of the company.
* Be an effective coach and personal example for the PC&L function and must lead with an open, direct and candid communication style with the intensity necessary to meet and exceed objectives.
* Demonstrate a total commitment to very high standards of integrity and business ethics.
* Possess the agility and capability to work in a multicultural and multi-disciplinary global business environment.
Language / Reasoning Ability
* Fluent in English.
* Excellent communications skills, both spoken and written.
* Ability to analyze and interpret complex documents.
* Ability to define problems, collect data, establish facts, and draw valid conclusions
Math Ability
* Strong math skills required
Computer Skills
* SAP experience preferred, Microsoft Office products
Ability to travel up to 1-2 weeks per month within the North American region, with the ability to travel more extensively while assimilating into the organization as a new employee.
Are you excited to work in a global and multi-cultural work environment and are you looking for an inspiring and engaging workplace? Then we are looking forward to receiving your application.
Apply now
Director of Operations (Restaurant + Hotel)
Operations director job in Detroit, MI
DIRECTOR OF OPERATIONS PROFILE is exempt WHO YOU ARE You are a hospitality leader whose story starts in food and beverage-someone who learned early on that the heartbeat of a great hotel often begins in its kitchen and carries through every guest experience. You know how a well-timed greeting can feel like good service, but how a perfectly executed plate can feel like love. You understand that dining, design, and detail are all part of the same conversation-and that every sensory touchpoint matters.
You've built your career from the ground up, mastering both the art of service and the discipline of operations. You can walk a restaurant floor and feel its rhythm, collaborate with an Executive Chef on a menu that tells a story, then turn around and lead a meeting on labor targets, guest satisfaction, or preventive maintenance. You know how to balance creativity with consistency, intuition with analytics, and hospitality with profitability.
Your leadership style is grounded in humility and presence. You work shoulder to shoulder with your team-mentoring, coaching, and sometimes running food or greeting guests yourself-because you believe the best leaders lead from within, not above. You're equally at home in the dining room, the front desk, or a back-of-house hallway, because to you, every corner of the hotel contributes to the guest experience.
You're drawn to spaces that blur the line between neighborhood gathering place and refined destination-places that feel both local and elevated, where hospitality is heartfelt and every detail feels intentional. For you, success is not just measured in revenue or check averages-it's in the feeling guests take with them when they leave, and the pride your team feels in creating it.
At Detroit Foundation Hotel, you'll bring that same blend of heart, precision, and operational grit to every department-from guest services and housekeeping to engineering and food & beverage. You'll be the connective thread between vision and execution, ensuring that every moment, every plate, and every stay reflects the unapologetic spirit of Detroit and the thoughtful craftsmanship that defines Aparium.
THE ROLE
The Director of Operations is the operational heartbeat of Detroit Foundation Hotel, partnering closely with the General Manager to oversee the rhythm, performance, and soul of the property. This role ensures every department-from guest services and housekeeping to engineering and food & beverage-operates in sync, creating experiences that are seamless, intentional, and unmistakably Detroit.
Rooted in a strong food and beverage background, this leader brings an innate understanding of how a great meal, a genuine conversation, or a perfectly timed gesture can define a guest's stay. You'll collaborate closely with the Executive Chef to elevate culinary and service excellence across the hotel's restaurant, bar, and event spaces, ensuring that what happens at the table complements what happens throughout the guest journey.
This is a role for someone who thrives equally on the floor and in the boardroom-someone who can interpret a P&L in the morning, jump behind the host stand or service line in the afternoon, and inspire their team at lineup that evening. You'll provide both strategic direction and hands-on support to department heads in F&B, Front Office, Housekeeping, Engineering, and Events, aligning performance with Aparium's values of authenticity, craft, and connection.
At Aparium, leaders work side by side with their teams-coaching, supporting, and holding one another accountable to high standards and shared success. You'll cultivate trust and collaboration across departments, building a culture where creativity and ownership thrive, and where every associate feels part of something meaningful.
You'll also serve as a key member of the Executive Committee, working closely with the General Manager and Aparium's home office team to drive operational strategy, financial performance, and long-term growth. Above all, you'll protect and elevate the guest experience-ensuring every stay, every plate, and every interaction reflects the hotel's purpose, the city's spirit, and the Aparium way of thoughtful, unscripted hospitality.
HOW YOU WILL LEAD
You lead from the floor, not the corner office. You're the kind of leader who grabs an apron when service gets busy, joins a property walk with your engineering lead, and never misses a chance to thank a housekeeper by name. You understand that real hospitality starts with presence-and you show up for your team in ways that matter.
You listen first and act with intention. You build trust through transparency, setting clear expectations while giving your team the freedom to make decisions that delight guests. You see feedback as a form of care, and you deliver it with the same thoughtfulness you expect your team to extend to guests.
You believe collaboration is the secret ingredient to great operations. You work shoulder to shoulder with the Executive Chef, ensuring that what's plated in the restaurant aligns with what's promised in the guestroom: a consistent, soulful expression of the brand. You empower your department heads to lead with confidence, aligning their efforts around shared goals that drive both experience and profitability.
You stay grounded in the details but never lose sight of the big picture. You know the data, you read the numbers, and you connect them to the human side of the business-recognizing that strong financial results are the byproduct of inspired teams and genuine guest connections.
You bring out the best in people. Through mentorship, honest communication, and everyday example, you shape a culture that's inclusive, curious, and full of heart. You set a tone that's calm under pressure, gracious in challenge, and proud of what's created together.
At Detroit Foundation Hotel, you'll lead with the confidence of experience and the humility of service-championing a workplace that feels like family, a hotel that feels like home, and a team that lives the Aparium belief that the best hospitality is personal, purposeful, and deeply human.
WHAT YOU WILL DO
* Oversee the daily rhythm of Detroit Foundation Hotel, ensuring every department-from guest services and housekeeping to engineering and food & beverage-operates with precision, pride, and purpose.
* Partner closely with the General Manager to craft and execute operational strategies that balance guest satisfaction, team engagement, and financial performance.
* Lead and mentor department heads across Food & Beverage, Front Office, Housekeeping, Engineering, and Events, creating a culture of accountability, collaboration, and creativity.
* Work side by side with the Executive Chef to elevate culinary and beverage programming, ensuring every outlet reflects the hotel's soul and Detroit's unique sense of place.
* Champion excellence in service by being a visible presence across the property-joining pre-shifts, walking the floor, engaging guests, and supporting your team wherever needed.
* Ensure operational efficiency and fiscal responsibility through careful management of labor, costs, and budgets, driving profitability without compromising quality or culture.
* Collaborate with the Sales & Events teams to deliver seamless group, catering, and banquet experiences that feel personal, polished, and true to Aparium's approach to hospitality.
* Partner with People + Culture to attract, train, and retain exceptional talent, building a team that embodies curiosity, pride, and authentic hospitality.
* Uphold the highest standards of cleanliness, safety, and facility care, ensuring every space-from guestroom to restaurant to rooftop-reflects the attention and integrity of the brand.
* Monitor key performance indicators (KPIs) such as guest satisfaction, profitability, and employee engagement, using data to inform decisions and storytelling to inspire results.
* Foster open communication across all levels of the operation, ensuring your team feels heard, supported, and connected to the hotel's mission.
* Contribute as a core member of the Executive Committee, helping to shape strategic direction, strengthen culture, and drive continued innovation within the property and the Aparium portfolio.
* Protect and evolve the guest experience-championing thoughtful, unscripted service that feels uniquely personal, inherently local, and unmistakably Aparium.
WHAT YOU WILL NEED
* A foundation built in food & beverage operations, with a deep understanding of how culinary and service experiences shape a guest's connection to place.
* Proven success leading multi-outlet operations in hotels or independent restaurants, with at least five (5) years of progressive leadership experience in lifestyle, boutique, or design-forward hospitality.
* A natural ability to balance strategy and execution-comfortable leading an executive meeting in the morning, then walking the dining room or greeting guests in the evening.
* Strong financial acumen, with experience managing budgets, P&Ls, and cost controls while keeping people and experience at the center of every decision.
* Exceptional interpersonal and communication skills; you inspire trust, invite collaboration, and know how to lead with both empathy and accountability.
* A track record of developing teams through mentorship, recognition, and honest feedback-helping people grow into their full potential.
* A genuine appreciation for Detroit-its culture, creativity, and resilience-and a passion for creating experiences that honor its spirit.
* Comfort with the dynamic nature of hospitality: weekends, holidays, and the occasional long day that comes with leading a property that's always alive.
* A humble confidence and curiosity that drives you to keep learning, keep improving, and keep showing up for your team and your guests.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Director of Logistics
Operations director job in Detroit, MI
The Director of Logistics is responsible for developing and managing a best-in-class distribution and transportation network that meets the needs of customers, provides competitive advantage to support profitable growth strategy and focuses on continuous improvements to quality, productivity, cost reduction and overall performance. The Director of Logistics will be responsible for the centrally led functions of Transportation, Distribution Operations, Risk Management, Operational Analysis and Industrial Engineering .
Job Responsibilities and Accountabilities:
Deliver strategic direction on competitive cost advantage to all business units with emphasis on revenue growth, quality and performance to the customer.
Partner with Independent Business Regions to profitably grow top line with new business in the consumer goods space
Spearhead the development of strategic supply chain management plans to position the business on a path of continuous improvement in meeting customer requirements, technology, network design, operating cost and overhead costs with the execution led in the field.
Drives the processes, metrics and controls across the supply chain that will enable the company to become #1 in supply performance with customers by delivering on financial commitments to the business.
Utilizes and requires use of, appropriately detailed financial analysis in business cases to be used for approval of capital appropriations, sourcing decisions, network analysis, cost reduction projects, etc.
Direct responsibility for supply chain network design, cross region performance improvement projects at the distribution centers, oversight of transportation, , fleet operations support and freight bill management.
Develop people by encouraging others to pursue opportunities for growth and development, soliciting feedback to improve own performance and proactively mentoring and coaching a diverse pool of current and future leaders.
Job Requirements:
Extensive knowledge of supply chain operating systems, performance metrics and analytical approaches and tools
Ten (10) years experience in complex supply chain networks, including direct operational responsibility for distribution centers and transportation operations, preferred
Proven ability to lead diverse teams to achieve cost, quality, and time to market commitments
Experience participating in or leading a significant change initiative and managing across disciplines, functions or other organizational boundaries.
Experience with budgeting processes - development of a complex annual operating plan and execution to the plan on a period-by-period basis
Cross-functional experience in Merchandising, Marketing, Retail Operations, Finance and Program Management desired
Experience recruiting, managing, retaining and developing current and future leaders in the organization.
Business Unit Director - Concrete
Operations director job in Holly, MI
Since 1963, through the relentless commitment of our talented team members working together to achieve success, Fessler & Bowman, Inc. has grown to become an Engineering News Record Top 100 Specialty Contractor and Top 20 Concrete Contractor in the U.S. Our Culture & Philosophy: Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers. * Open & Constructive * Take Pride in Our Product * Relentless Commitment * Care About Our Customers * Team Success Summary: The Business Unit Director will lead and provide support to their designated region while working collaboratively across departments. The primary responsibility of this position is the delivery and achievement of specific KPI's such as strategy, profitability, operational effectiveness, team leadership, and business development. These responsibilities may vary based on the specific organizational structure, size of the business unit, and regional dynamics within the construction industry. The role requires a blend of leadership, strategic thinking, operational acumen, and stakeholder management skills to drive the region's success and contribute to overall company objectives. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position. Five Key Roles of the Business Unit Director: * Strategic Planning and Execution: * Developing strategic plans for the region in alignment with overall company goals. * Implementing strategies to achieve business growth, profitability, and market share targets. * Overseeing the execution of strategic initiatives across projects within the region. * Financial Management: * Managing the financial performance of the region, including budgeting, forecasting, and financial reporting including JPR's. * Ensuring projects are delivered within budget and identifying opportunities for cost savings. * Monitoring financial metrics and making data-driven decisions to optimize financial outcomes. * Operational Oversight: * Providing leadership and direction to project managers and operational teams. * Monitoring project timelines, quality standards, and overall project delivery. * Implementing best practices and ensuring compliance with health, safety, and environmental regulations. * Team Leadership and Development: * Leading and motivating a diverse team of professionals across various disciplines. * Developing talent within the region through coaching, mentoring, and training initiatives. * Promoting a culture reflecting F&B core values, effective collaboration, and accountability. * Business Development and Sales: * Identifying new business opportunities and potential markets within the region. * Collaborating with business development teams to pursue and secure new contracts. * Participating in industry events, conferences, and networking activities to promote the company's services. Essential Duties & Responsibilities: * Client Relationship Management: *
Partner with the business development team to build and maintain relationships with key clients, stakeholders, and partners. * Understanding client needs and expectations to ensure customer satisfaction. * Resolving escalated issues and ensuring effective communication with clients to build successful long-term relationships. * Risk Management and Compliance: *
Identifying and mitigating risks related to projects, operations, and regulatory requirements. * Ensuring compliance with legal, contractual, and regulatory obligations. * Implementing policies and procedures to uphold ethical standards and corporate governance. * Reporting and Communication: *
Providing regular reports on the region's performance, progress, and challenges. * Communicating effectively with senior management, presenting recommendations and strategies. * Provide a clear vision to the regional team with accompanying goals for each department. * Continuous Improvement: *
Driving initiatives for process improvement, efficiency gains, and innovation. * Collaborate across regions to share lessons learned. * Evaluating performance metrics and implementing corrective actions where necessary. * Staying abreast of industry trends, technological advancements, and competitive landscapes. * Community and Stakeholder Engagement: *
Engaging with local communities, government agencies, and industry associations. * Participating in community outreach programs and corporate social responsibility initiatives. * Enhancing the company's reputation and fostering positive relationships within the region. * Other relevant tasks as assigned Education, Experience & Qualifications: * Bachelor's Degree in a related field required * 10+ years of Leadership experience, preferably within the construction industry required * Experience in project management, estimating and field supervision preferred * Previous experience in self-perform trades is preferred * Proficiency in Microsoft Suite and familiarity with Procore * High attention to detail, critical thinking, and ability to multi-task Travel: Travel may be required for visiting job sites as well as other office locations. The anticipated travel amount for this role is under 30%. Work Environment: As the Business Unit Director, you will be subject to various work environments. These environments include office and field settings. Employee must be comfortable with sitting for an extended period. Benefits: Fessler & Bowman is proud to provide eligible Team Members with the following benefits: * Medical, dental and vision insurance * 401k with company contributions * Paid Holidays and Paid Time Off Recruitment Process: The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test. Fessler & Bowman is an Equal Opportunity Employer
Director of Retail Operations
Operations director job in Detroit, MI
We are seeking a dynamic and experienced Director of Retail Operations (DRO) to oversee daily operations and drive efficiency and growth at five thrift stores and warehouse operations. The DRO directs all activities at the warehouse and stores' level to ensure activities are consistent with established Society of St. Vincent de Paul Detroit, (SVdPD), policy and procedures. Responsibilities include financial performance, personnel supervision, merchandising, promotion, facilities and equipment management, and distribution to people in need.
Essential Duties and Responsibilities include the following:
Operational Responsibilities:
Direct both Thrift Store and Warehouse Operations staff pursuant to the SVdPD principles concerning the conduct of business and by continually focusing on the objectives and associated goals of the Vision, Mission Statements and strategic plans.
Ensure all activities are managed within established budgets and in compliance with all Thrift Stores and Warehouse Operations Policies and Procedures.
Effectively communicate to SVdPD staff any new, changed or eliminated process, procedure, program or resolution.
With the Store Committee review, makes recommendations to the CEO on policy and establishes procedures related to retail operations.
Develop and implement appropriate metrics to determine the effectiveness of programs and improvements.
Oversees solicitation, collection, processing and sales of donated goods.
Oversees appropriate distribution, pricing and marketing of all goods to all stores.
Develop, implement and maintain inventory system for both warehouse and stores.
Oversee the negotiation of pricing and pick-up schedules with rag buyers, seeking to continually increase revenue.
Ensure overall appearance and presentation of store locations exceeds expectations.
Must be available for on-call support 24/7 for possible building emergencies and security alarm notifications.
Financial Performance and Budgeting Responsibilities:
Review store sales, cost and profitability regularly with the CEO to ensure individual stores and warehouse operations are meeting defined targets weekly, monthly and yearly.
Develop benchmarks for performance in line with National SVdP thrift operations best practices.
Achieve production, sell-through and full-fringed labor benchmarks to drive performance.
For review and approval by the CEO and Board of Directors, develop and recommend the annual budget for the Thrift Stores and Warehouse operations.
Hiring, Coaching and Development Responsibilities:
Hires, trains and motivates a supervisory staff to operate profitable, service-oriented thrift operations; evaluates, disciplines and, if necessary, terminates employees for poor performance or failure to comply with policies established by the CEO and Board of Directors.
Ensure the development of comprehensive training for each position and hold Store Managers accountable for implementation and verification to ensure continuous improvement.
Ensure annual performance evaluation of each employee in conjunction with regular coaching programs.
Resolves customer concerns in a timely manner.
Administrative Responsibilities:
Oversee administration of all information technology related to the stores and warehouse including the phones/ISP, point of sale and managed IT service contractors.
Oversee tenant relations with landlords and all building repairs and maintenance in coordination with the Director of Facilities.
Ensures Store and Warehouse Managers are complying with time, attendance, HR, payroll, theft prevention and cash management policy requirements.
Oversee the development and implementation of housekeeping, waste management, safety, fire, and security policies and procedures.
Complies with all laws and governmental regulations related to thrift store operations.
Serve as Point of Contact for Union Collective Bargaining Agreement at warehouse.
Supervisory Responsibilities
Maintain accurate job descriptions of Direct Reports and Indirect Reports; ensuring they accurately reflect the responsibilities, qualifications, and roles.
Set goals for employees within Stores and Warehouse.
Mentors supervisory staff to best develop and utilize talents for organizational benefits.
Ensures quarterly DOT testing of drivers is performed.
Requirements:
Bachelor's Degree in Marketing, Retail or Business Administration.
Experience in developing and executing retail training and coaching programs.
Direct P/L responsibility with budgeting experience.
Knowledge of union negotiations, trucking rules and regulations a plus.
Requires information management, statistical reporting and written communications; intermediate knowledge of Microsoft Office programs; high proficiency in Excel.
Experience and proficiency in Retail POS systems.
Awareness of trends in society and government as they relate to people in need.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Weekends as needed
Application Question(s):
Please provide the number of direct reports you have managed in your previous roles.
Experience:
Retail management: 5 years (Required)
Warehouse Operations: 5 years (Required)
Ability to Commute:
Detroit, MI (Required)
Ability to Relocate:
Detroit, MI: Relocate before starting work (Required)
Work Location: In person
For any questions, please contact Gabby Hornak at ***********************.
Easy ApplyRegional Director, Southeast Operations (48568)
Operations director job in Garden City, MI
Top Reasons Why You Want to Join our Operations Management Team at Global Elite Group: * Competitive Salary and benefits package * Employee engagement, professional development, and opportunities for advancement * Team collaboration * Nurturing and challenging work setting that allows you to identify and hone your strengths while growing your skill set
* Opportunities for community service projects and civic engagement
Who will you be working with:
A diverse group of ambitious professionals that aspire to be leaders in their industry.
Position Overview:
We are in search of an ambitious and proactive Aviation Security professional that will provide oversight of our Aviation Security operation covering the Southeast region of the country. You will work cohesively and cooperatively as a part of the team maintaining client satisfaction, and operational efficiency of all airport locations within the designated region. The successful candidate will be well-versed in Aviation Security principals, TSA regulations and compliance, and able to rely on experience, sound judgement, and critical thinking to plan, organize and implement goals and objectives.
Ideal candidates will have a positive outlook, experience as an effective leader, and ability to manage multiple scopes of work from a high level. Members of our operations management team are highly motivated, detail oriented, organized, able to multitask and meet strict deadlines.
Essential Functions (include but not limited to): Under the direction and leadership of the Vice President of Operations and Senior Vice President of Operations, this position has the overall responsibility to ensure that all station operations are performed in a consistent manner with the agreed procedures and protocol in accordance with company, TSA, airport, and client standards. The Regional Director directs, plans, organizes, and coordinates with our ATL, FLL, MCO, MIA and TPA Airport Managers and fellow Regional Directors.
Responsibilities:
* Effectively represent the company and successfully interoperate with Airport Authority, TSA, CBP Airport Police etc., as appropriate.
* Meet with the client and stakeholders to ensure quality services, identify trends, and assure compliance with contractual requirements
* Effectively monitor and guide subordinate Airport Managers
* Directly manage and support station staffing/recruitment efforts in conjunction with our recruitment department
* Actively support business development in the region
* Actively support all station startups in the region
* Travel throughout the region and to management meetings nationwide as required
* Implement and support effective recruitment, staffing/scheduling, training, and performance evaluations
* Perform station/airport audits in conjunction with our training, compliance, and quality assurance departments
* Ensure all security functions are performed in accordance with TSA (Transportation Security Administration) regulations and corporate policies
* Ensure cost effective measures across all regional airport operations
* Ensure that Safeguarding is in place for all company equipment and vehicles.
* Understanding of P&L Financial Dashboard, and station economic state.
* Attend Broward Consortiums, MDAD Security, and GOAA Consortium meeting.
* Prepare for and attend monthly client performance meetings
Successful candidates will be:
* Able to build effective relationships - Establish and maintain strong, enduring, and effective relationships within the company and with our clients, employees, teammates, and the airport/aviation community
* Able to shape the future - Envision a future state aligned to the client's needs and company objectives, set the direction, and execute a plan with the changes necessary to make it happen
* Able to deliver results - Consistently meet expectations and deliver value to our clients
* Able to energize the team - Create a positive, engaging work environment where people can develop and excel, and foster a diverse and inclusive culture that builds trust and aligns with our company values
* Able to model personal excellence, integrity, and accountability - As a role model demonstrate commitments to personal excellence and setting high standards for ethical behavior and integrity. Ability to model a culture of excellence and a well-trained, energized, and successful team.
* Able to support a culture where everyone matters, and everyone belongs
* Able to delight clients with quality services and superior experiences
* A proactive thinker with an outgoing personality who is comfortable speaking in front of groups and interacting with company colleagues and employees.
* Able to multitask, build client relationship, employee relationship, and mentor leadership to produce the future leader of the organization
Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Qualifications
Minimum Requirements:
* U.S. citizen, U. S. national or permanent resident
* Bi-lingual (Spanish) strongly preferred
* Valid state issued driver's license with clean driving record
* At least five (5) years relevant experience in a major installation or business
* Reside within commuting distance of our Southeast Airports
* Bachelor's degree from an accredited institution and/or 5-7 yrs experience in aviation security
* Knowledge of 1542/1546 as well as ACISP
* Knowledge of Xray ETD a plus
* Within the past five (5) years, must have successful experience managing a major security or screening operation
* Working knowledge of the aviation security industry to successfully implement compliant and quality aviation security operations.
* AAAE Airport Certified Employee (ACE) or Certified Member (CM) Security Certification required within six months of hire.
* Current certification at time of hire is preferable
* Ability to successfully pass background checks and drug tests as necessary
* Available to work various hours as necessary, weekends and holidays depending on the region's needs.
* Willing and able to participate in a drug test (either pre-employment or random) with negative results
* Must be willing to pass a 10-year verifiable background check (employment, education, criminal and personal references)
* Must be able to obtain and maintain SIDA badge with Customs seal as distributed by local airport authority and US Customs and Border Patrol
* Must be able to pass any initial and recurrent training classes as administered by the company, and/or local airport authority