Associate Center Operations Director
Operations manager job in Richmond, VA
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients
Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$81,202 - $116,002 Salary
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Regional Director of Operations
Operations manager job in Richmond, VA
The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region.
We are looking for people who are:
Flexible
Committed
Improvement focused
Team focused
Fun
Curious
Relationship focused
Listeners who relate with people
Self-Starters
Eager to learn new skills
Essential Job Functions:
Knowledge of the Orthodontic Industry and practice dynamics
Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans
Participates in the budget preparation process and implement practice improvements
Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region
Applies data centric approach using KPI's to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practice
Serves as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area
Develop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner Doctors
Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics
Willingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback
Ensures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and procedures
Possess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship
Serves as a cultural leader of excellence in region; monitors and manages team morale
Consults with Human Resources as necessary in employee relations and team member engagement matters
Cross-functional team approach with operations, human resources, finance, and business intelligence
Gathers, analyzes, and presents data with useful metrics to leadership team
Strong management skills with ability to mentor, coach, and lead team members without direct reporting relationship
Helps support office refresh and redesign for improved experiences and workflows
Performs other duties as assigned.
*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.
Essential Job Skills:
Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organization
Effective written, verbal, and electronic communication that is professional in both content and delivery
Ability to gain trust and respect of the doctors, teams, and peers
Excellent organizational and multi-tasking skills
Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise
Establishes and maintains strong working relationships with various stakeholder groups
Ability to maintain confidentiality
Computer proficiency in Outlook, Word, Excel, and PowerPoint
Practices shared accountability with other functional areas of the business
Agility by adapting as needed in role to changing priorities
Strong financial aptitude with ability and interest in taking full ownership over the Region's P&L
Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor
Minimum Requirements:
Bachelor's Degree in Business, Healthcare Administration, or related field (or equivalent work experience)
5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching)
7 years relevant work experience
Flexible schedule
Valid driver's license
Preferred Requirements:
3-5 years of experience in dental industry, preferably orthodontics
Familiarity with orthodontic practice management systems
Benefits:
Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
Robust 401k plan, including a company match up to 4%
Store Manager
Operations manager job in Richmond, VA
General Managers make a visible impact as a retail leader and business professional in driving their stores community relationships, merchandise sales, technical services portfolio, print services and business-to-business network. You will be collaborative and inclusive in helping our customers while spearheading a fun, team-oriented retail culture.
Get great perks.
Bonus plan, generous paid time off, career development program, and weekly pay
Compensation is based on qualifications and experience
401(k) with company match
Full medical, dental and vision insurance
Associate discounts on in-store and online merchandise, services and warranty plans
Discounts at hundreds of retailers, restaurants and more
And many more benefits
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Direct merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall management of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable year-over-year sales and margins
Ability to lead and work cooperatively in a high paced and sometimes stressful environment
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Preferred skills and experience:
Bachelor's degree in business or related field
Engage with the community and network & support small business customers
Staples does not sponsor applicants for work visas for this position.
#MGT
#LI-RH1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyGeneral Store Manager
Operations manager job in Richmond, VA
Ashley is the leader in the Home Furnishing retail industry with over 1000 retail locations worldwide! Our General Sales Managers are responsible for building a successful sales team and ensuring an exceptional in-store experience for every guest that results in increased store sales, profitability, and customer loyalty. The General Sales Manager is responsible for developing and leading a team of retail professionals in the implementation of the company's sales approach, meeting and exceeding key performance indicators, and ensure that company policies and operating procedures are being meet.
Unlock a $10,000 sign-on bonus! Are you an experienced, high-performing sales professional with a background in furniture retail? We want YOU to join our dynamic team!
What we offer:
Salary, plus weekly, monthly, and annual incentive-based compensation.
Paid Time Off (PTO)
Medical, Dental, Vision benefits
401k -match up to 4%
Plant Manager
Operations manager job in Louisa, VA
Mission
Own all plant operations. Production, safety, quality, maintenance, and workforce execution. Deliver on time, every time, without compromising safety or standards.
Responsibilities
Run daily production and scheduling
Drive machine utilization, scrap reduction, and rework control
Ensure accurate interpretation of drawings and fabrication standards
Enforce OSHA, environmental, and shop floor safety compliance
Lead lean initiatives to reduce waste and improve flow
Maintain disciplined, organized, high performing operations
Requirements
Bachelor's degree in manufacturing, industrial technology, or related field
7 to 10 years in fabrication or machining environments
3 plus years in a leadership role
Strong understanding of engineering drawings and tolerances
ERP or MRP experience
Proven ability to lead in fast paced operations
High standards and strong attention to detail
Why This Role
Real authority. Real impact.
No red tape. Just execution.
Competitive pay, benefits, and growth runway.
Retail Store Manager - Famous Accessories Brand
Operations manager job in Williamsburg, VA
Retail Store Manager
A famous luxury accessories brand is looking for a Store Manager to join the team! The ideal candidate would be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store.
Responsibilities
Manage daily operations of business and ensure sales goals are met
Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing
Assigns duties to relevant employees
Conduct hiring and onboarding of new employees
Ensure adherence to health and safety regulations
Track and manage inventory at store
Qualifications
3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson
Strong customer service, management and communication skills
Branch Manager
Operations manager job in Richmond, VA
We appreciate all applications; however, only candidates whose qualifications closely match our needs will be contacted regarding next steps.
Company Background
A fast-growing landscaping company is seeking an experienced and driven Branch Manager to lead one of its key locations. This role is ideal for a hands-on leader with strong operations, sales, and team-management experience in the landscaping industry.
The Position
The Branch Manager will oversee all branch operations including P&L management, sales, team leadership, client service, and operational excellence. This leader will play a key role in profitability, client retention, and organizational growth. The role reports directly to the President.
Primary responsibilities include:
Lead branch P&L, budgeting, forecasting, and performance against financial, operational, and safety targets
Build and maintain client relationships; drive new business and renewals
Ensure safe, efficient, and high-quality delivery of commercial landscape services
Oversee field operations in partnership with the Operations Manager
Recruit, hire, train, and develop supervisors and crew members
Conduct performance reviews and implement coaching or corrective actions
Lead weekly/monthly meeting cadence across Sales, Operations, Safety, Finance, and Talent
Drive continuous improvement in processes, efficiency, and service delivery
Qualifications and Candidate Background
The ideal candidate will have:
8+ years of experience of total experience, at least 2+ years in management
Proven experience in operations, sales, and account management
Strong communication and interpersonal skills; Spanish a plus
Solid understanding of budgets, cost control, labor planning, and reporting
Location
The position is located in Richmond, VA.
Assistant Manager - Hospitality -
Operations manager job in Fredericksburg, VA
Additional Job Info:
Additional $1.50/hr. for working 10pm-6am
Are you the type of person who gets your kickz from making someone's day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?!
If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!
In this role, you'll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!
Looking for leadership experience? You got it! You'll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager's absence.
But don't worry all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!
Responsibilities:
Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on end-of-day tasks to make sure they aren't skipped
Keep the shelves packed via proper placement, pricing and re-filling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste
Qualifications:
Education
High School Diploma or GED required.
Two-year degree in a business related field preferred.
Successful completion of certification testing as needed.
Experience
One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.
Licenses/Certifications
ServeSafe
Any other legally required certification
Accommodations:
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Robotics Program Manager (RN) - Main Operating Room (OR)
Operations manager job in Richmond, VA
The Program Manager Robotics provides strategic and operational expertise for the hospital's robotic surgical program. This positions ensures, safe, efficient and financially sustainable growth of robotic surgery across the enterprise in multiple specialties. Key metrics would include optimizing utilization, supporting robotic surgeon onboarding and training of operating room staff in the use of the DaVinci Robots. Serves as the liaison between surgeons, OR leadership, Perioperative services, vendors and administration to ensure alignment of clinical excellence, operational efficiency, patient and staff engagement.
Essential Job Statements
Program Oversight and Development-Lead the development, implementation and continuous improvement of the Davinci robotics program. Establish goals for utilization, efficiency and quality outcomes in collaboration with surgical leadership
Staff Support-Coordinate staff onboarding, and training for robotic surgery allowing for the growth of 24/7 access to the robot for all specialties. Provide ongoing education and competency support working with the perioperative education department for all RNs and STs at each VCU location
Operational Efficiency-Monitor case scheduling, block utilization and turnover times
Financial Stewardship-Track instrument usage, disposable spend and recognized savings opportunities. Partner with supply chain and vendor to manage inventory
Data, Quality and Reporting-Maintain Dashboards on utilization, surgeon volumes, and clinical outcomes. Report program metrics to hospital leadership
Strategic Growth-Identify new specialties and work with providers to ensure education and robotic surgery adoption. Support community outreach and marketing in efforts to differentiate program competitively.
Vendor and Technology Management-Serve as the primary contact for Intuitive Surgical. Evaluate new robotic technologies and support integration into practice when onboarded both with surgeons and with staff.
Patient Population: Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)
Employment Qualifications
Required Education: Bachelor's degree in nursing
Preferred Education: Master's degree in nursing
Licensing/ Certification
Licensure/Certification Required: Registered Nurse
Licensure/Certification Preferred: N/A
Minimum Qualifications
Years and Type of Required Experience: 3 years progressive experience in robotic surgery, through multiple specialty product lines
Other Knowledge, Skills and Abilities Required: Experience in an academic health center environment
Other Knowledge, Skills and Abilities Preferred: N/A
Working Conditions: May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids. * May be exposed to human blood and other potentially infectious materials. * May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Lifting/ Carrying (100+ lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.) Stoop, Kneel, Squat, Balance, Bending. Crawling, Climbing
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination), Maneuver weight of patients, Hear alarms/telephone/tape recorder, Reach above shoulder, Finger Dexterity, Color Vision, Acuity - far, Acuity - near
Hazards: Depth perception, Use of Latex Gloves, Exposure to moving mechanical parts, Exposure to x ray/electromagnetic energy, Exposure to high pitched noises
Mental/Sensory - Emotional
Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking,
Emotional: Fast paced environment, Steady Pace, Able to Handle Multiple Priorities, Noisy Environment, Able to Adapt to Frequent Change
Rotating
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Auto-ApplyDirector I, Digital Claims Operations
Operations manager job in Richmond, VA
**Director I, Digital Claims Operations (Dir I Digital Ops)** Location: This role requires associates to be in-office **3 days per week** , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office._
The **Director I, Digital Claims Operations** will lead key operational functions within Claims, including oversight of teams requiring more complex processes or support. This may include responsibility for production support to ensure timely issue resolution, root-cause identification, and stability across Claims platforms and processes, and focus on JAA / TPA (Jointly Administered Agreements; Third Party Administrator) operations and improvement. May also oversee other specialty inventory such as worker's compensation claims to ensure consistent quality, accuracy, and adherence to regulatory and contractual requirements. The role will identify digital and automation opportunities that enhance Claims workflows in partnership with IT and delivery teams, and drive process optimization efforts across Claims operations to improve cycle time, reduce rework, and strengthen operational readiness for new benefits, products, or regulatory mandates.
**How you will make an impact:**
+ Serves as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience.
+ Enables effective achievement of digital operations organizational objectives.
+ Participates with peers and digital operations leadership to deliver on strategic plans and objectives.
+ Provides a broad range of services needed by operational & technology teams to satisfy strategic initiatives, and leads and executes strategic business transformation projects along with complex/new processes.
+ Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization.
+ Executes objectives of the company and the blended Digital Ops organization.
+ Effectively leads implementation / management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable.
+ Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility.
+ Management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable.
+ Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility.
+ Ensures compliance with state and federal regulations.
+ Directs multiple work functions/applications or major projects/programs with broad scope and strategic business impact.
+ Manages an enterprise suite of applications by developing digitization forecast and delivery plan.
+ Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
+ Delivers operational guidance and offers system solutions that enable the operations of functional areas on a 24x7x365 basis.
+ And/or provides oversight of transactional operations staff management, ensuring production levels and quality are maintained.
+ Ensures teams are meeting production (inventory levels, aging and quality) and guides teams to take immediate corrective actions as needed.
+ Hires, trains, coaches and evaluates performance of direct reports.
+ Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives.
+ Develops a strong team through training and effective organizational development practices.
+ Implements the policies, practices, and procedures of the company and blended digital and operations organizations.
+ Manages direction of information system and programming activities of technical staff.
+ Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff.
+ Manages across geographically diverse associates and vendor partners.
+ Has fiscal responsibility for unit budget.
+ Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit.
+ Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences.
+ Effectively consults, facilitates, negotiates and persuades.
+ Effectively interfaces with external contacts, e.g. customers and agencies. Negotiates the resolution of intra-organizational issues in the balanced best interests of the business.
**Minimum Requirements:**
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross functional project (technology and operations) teams; with 5 years management and/or leadership experience; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ Proven experience leading Claims Operations teams and strategy within a large healthcare payor environment strongly preferred.
+ Proven track record leading Digital Transformation in a Claims operational setting strongly preferred.
+ Digital literacy strongly preferred.
+ Health insurance industry experience strongly preferred.
+ Claims operational experience strongly preferred.
+ Process Improvement/Six Sigma skillset preferred.
For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $148,984 to $223,476.
Locations: Massachusetts
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws _._
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Vice President of Structural Steel Operations
Operations manager job in Richmond, VA
Vice President of Structural Steel Operations (confidential search)
Plan, direct, and coordinate the operations of the company to maximize production in a cost efficient manner. Responsible for increasing profit margin and minimizing overall business costs through proven leadership and business practices.
Direct and coordinate activities of businesses or departments concerned with the production, management, pricing, sales, and/or distribution of products.
Review financial statements, sales and production reports to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage various departments and staff to establish company goals and identify the resources needed to achieve them. Prepare work schedules and assigning or reassigning job duties.
Establish and implement departmental policies, goals, objectives, and procedures,
Monitor projects and department budgets to ensure costs are within or under constraints.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Minimum of 15 years of related leadership experience and structural steel fabrication. HS Diploma or Equivalent.
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, financial analysis, and evaluation of customer satisfaction. Knowledge of principles and methods for leading organizations to optimal performance; Knowledge of steel related equipment and raw materials along with associated pricing; Thorough knowledge of steel fabrication and erection procedures; Knowledge of economic and accounting principles. Knowledge of construction contracts and general building codes. General knowledge of insurance and bonding procedures. Proven ability to lead and direct a workforce to achieve company goals profitably. Strong critical thinking and effective budgeting skills.
MK Consulting Group
Steel & Construction Recruiting Firm
Charlotte, NC: ************* | Denver, CO: *************
**************************
Operations Manager - Logistics/Moving
Operations manager job in Richmond, VA
Operations Manager Type: Full-Time The Staff Pad has partnered with a leader in the Moving Industry and we are seeking a Operations Manager at the Lynchburg location. The Operations Manager will be a dynamic individual to oversee our operations, offering a role with strategic responsibility and opportunities for professional growth. Be part of our innovative and collaborative workplace, where operational excellence and customer satisfaction are our top priorities.
Responsibilities
Oversee daily operations, ensuring efficient and effective execution of moving and packing services.
Lead, train, and manage operational staff, promoting a culture of excellence and teamwork.
Develop and implement strategies to optimize operational workflows and improve service quality.
Monitor and analyze performance metrics to drive continuous improvement.
Coordinate with various departments to streamline processes and address any operational challenges.
Ensure compliance with company policies, industry regulations, and safety standards.
Manage budgets, financial reporting, and cost-control measures.
Qualifications
Proven experience in a managerial role, preferably within the moving or logistics industry.
Strong leadership and team management skills.
Excellent organizational and problem-solving abilities.
Exceptional communication and interpersonal skills.
Strategic thinker with a track record of successful operational planning and execution.
Ability to thrive in a fast-paced and dynamic environment.
Competitive salary ranging from $60,000 to $80,000, based on experience.
Benefits
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Opportunities for career development and advancement.
Flexible work schedules.
Employee discounts and wellness programs.
Executive Director, Medical Affairs Strategy Excellence & Operations
Operations manager job in Richmond, VA
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
****
**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director - Compliance Operations (Secret Clearance Required)
Operations manager job in Richmond, VA
**Country:** United States of America ** Hybrid **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our **RTX Enterprise Services** team:
**Role Overview**
We are seeking a highly skilled, experienced, innovation-oriented and results-driven Director of Digital Compliance Operations across the organization. This role is critical in ensuring the security, integrity, and resilience of our digital assets and information systems. The Director of CO will be responsible for identifying, assessing, digital controls to support the company's strategic objectives and operational effectiveness through delivery of efficient and effective compliance services.
The role will require a deep understanding of digital controls and the ability to lead through transformation, and successful partnership with key Enterprise functions. This role will evolve and lead a compliance operations program that is continuously monitoring, validating, identifying and correcting controls and compliance gaps, issues and failures.
**The role requires and active Secret Clearance in order to be considered.**
**Responsibilities:**
+ Define and implement a comprehensive digital compliance operations program that aligns with the company's strategic goals and regulatory requirements.
+ Adopt and implement an operational strategy that leverages innovation and incorporates a Unified Controls Framework (UCF) across regulatory requirements to enable a test once use many approach to streamline assessments.
+ Evolve and own compliance services to incl. Authorization Management Board, Controls and Assurance Testing, Information Security Management and Training and actively drive service adoption across all business units
+ Strong understanding of digital controls, risk management frameworks, standards, and best practices (e.g., NIST, CMMC, CIS, SCF, RMF).
+ Mature and continuously improve the Information Risk Assessment and Management Process (IRAMP). RTXs tailored RMF.
+ Define, implement, operate and report on key performance indicators (KPIs) and key risk indicators (KRIs) metrics related to CO.
+ Lead the identification, assessment, prioritization and reporting of digital controls non-compliance risks across the organization
+ Lead and mentor a team of digital controls professionals through transformation, fostering a culture of continuous improvement and innovation while inspiring to embrace RTX's core values
+ Collaborate with cross-functional teams, including IT, cybersecurity, audit, legal, and compliance, to ensure a cohesive approach to internal controls testing and assessment.
+ Partner with other functions to drive the development and implementation of controls to safeguard digital assets and ensure compliance with industry standards and regulations.
+ Serve as a subject matter expert on digital controls, providing guidance and support to business units and stakeholders.
+ Travel 25%.
**Qualifications You Must Have:**
+ A University Degree in Business, Science, Technology, Engineering or Mathematics and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of relevant experience
+ Minimum of 12 years of experience in digital controls, cybersecurity, capability maturity or a related discipline, with at least 5 years in a leadership role.
+ Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
**Qualifications We Prefer:**
+ Expert knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity (e.g., DFARS, FAR, ITAR, EAR, NIST 800-53, NIST 800-171)
+ Proven track record of successfully managing digital controls programs in large, complex organizations, preferably within the Aerospace and Defense industries.
+ Ability to communicate with all levels of management verbally and written, facilitate effective meetings, build effective working relationships and partnerships, and strong interpersonal skills.
+ Excellent analytical, problem-solving, and decision-making skills.
+ Relevant certifications such as CISSP, CISM, CRISC, or similar are desirable.
+ Highly proficient in Microsoft Office products with experience in preparing presentations and presenting to executive leadership.
+ General knowledge of IT, Artificial Intelligence, and cybersecurity with experience in the following areas: incident response, business continuity/ disaster recovery, vulnerability management, application security, database security, identity & access management, OT security, cloud security, third-party & supply chain risk management
**What We Offer:** Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
**Learn More & Apply Now!**
**Work Location:** Remote
_Please consider the following role type definition as you apply for this role:_
**Remote:** This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
The salary range for this role is 176,000 USD - 352,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Director of Operations
Operations manager job in Richmond, VA
Swim Club Management Group has an immediate opening for the full-time position of Director of Operations in Richmond, Virginia.
Based in Richmond, Virginia and surrounding areas (Charlottesville/Fredericksburg).
Full-time, Year-Round Position with Benefits
Serve as point of contact for various Clients.
Serve as the point of contact for all Aquatic/Swimming Pool Managers in your Region.
Assist the Aquatic/Swimming Pool Managers to ensure smooth operation of the facilities during the summer season.
Ensure the safety and well-being of Clients and their members at assigned facilities.
Supervise, direct, and evaluate the work effort and performance of seasonal lifeguards.
Facilitate in-service trainings for all lifeguards under your charge.
Ensure all Client and Company policies are being enforced by the seasonal staff.
Ensure all Local, State, and Federal Regulations are being followed and serve as the point of contact for Local Health Department officials at your assigned client locations.
Ensure that your assigned facilities are being maintained consistent with Company standards and Industry Best Practices throughout the year.
Lead a dedicated team of full-time and seasonal employees in the readying of each Client facilities during the Spring and proper closing of the Client facilities in the Fall.
IDEAL CANDIDATE:
Bachelor's degree required.
Strong oral and written communication skills are required.
Excellent business acumen.
Excellent relationship building skills.
Knowledge of Swimming Pools/Aquatics is preferred.
Enjoys working in a fast-paced atmosphere.
Proficient in Microsoft Office and comfortable with new technology platforms.
ABOUT US:
Founded in 2002, Swim Club Management Group, Inc. has quickly become the market leader for commercial swimming pool management and swimming pool maintenance services in the Carolinas and Virginia. SCMG has branches in Charlotte, Raleigh, and Asheville, NC as well as Richmond, VA. Continued expansion plans will rapidly broaden our reach over the next few years.
SCMG employs nearly 2,000 seasonal lifeguards and over 50 full-time professionals.
Job Type: Full-time
Auto-ApplyGuest Operations Manager of Guest Services and Museum Store
Operations manager job in Richmond, VA
Title: Guest Operations Manager of Guest Services and Museum Store
State Role Title: Retail Manager III
Hiring Range: Commensurate with experience
Pay Band: 5
Agency Website: ****************
Recruitment Type: General Public - G
Job Duties
The Science Museum of Virginia is seeking an energetic, people-first professional to lead its Guest Services, Museum Store and Concessions teams. If you are a leader who thrives on creating unforgettable guest experiences, this will be more than just a management role, it's a chance to shape lasting impressions of every individual who walks through our doors.
As the Guest Operations Manager of Guest Services and Museum Store, you'll oversee all aspects of guest-facing operations, from the excitement of ticketing and admissions to the buzz of the Museum Store and the enjoyment of our concessions during events and exhibitions. You'll develop and lead a dedicated team to deliver seamless, engaging, and memorable interactions. Whether it's coordinating special pop-up shops for touring exhibitions or optimizing the membership sales experience, your work will directly impact how guests connect with science, inspiring learning and creativity.
This position will hire and train staff, coordinate schedules and help foster an environment of teamwork and professionalism, ensuring a superior experience for all museum guests. You will be responsible for managing event ticketing, troubleshooting issues, answering phone inquiries, engaging and responding to guest needs, and increasing membership sales. This position is also responsible for coordinating with the foundation membership department and the education department in scheduling groups and staffing public events when on-site sales are needed. The Manager will develop and implement policies in coordination with other departments to ensure an informed and knowledgeable frontline staff with regard to exhibitions, permanent collections and all museum programming and events.
Additional responsibilities include generating sales with a focus on increasing sales on a monthly and annual basis, incentivizing and motivating staff to drive sales, creating a positive shopping experience with guests and assisting in the museum's core values in its role of providing an excellent guest/shopper experience through customer service.
If you're passionate about service, inspiring teams, and want to be at the heart of something meaningful, we'd love to hear from you.
Benefits
The position offers a competitive benefits package including medical, dental, vision, FSA, HRA, HSA, life insurance, 457 and pension plan, short and long-term disability and employee assistance program. The Science Museum has a generous paid time off policy, including vacation leave, four days family & personal leave, eight sick days per year and 13 paid holidays.
Minimum Qualifications
The ideal candidate will possess exceptional leadership skills and sound judgment. They will be a dynamic, thoughtful leader with a passion for exceptional guest experiences and a calm, solutions-oriented mindset. The ideal candidate thrives in a fast-paced, ever-changing environment and brings at least 5 years of leadership or supervisory experience. Must be confident working independently, proactive in identifying and solving problems and comfortable engaging with a diverse public and coaching team members. A strong working knowledge of POS and ticketing systems, business math, and guest service best practices is required. Must be fluent in Google Suite and bring a creative, resourceful approach to problem-solving. Emergency response and current First Aid/CPR certification are required as well as the ability to work a flexible schedule including evenings, weekends and holidays.
Additional Considerations
A comprehensive understanding the Science Museum of Virginia's exhibits, programs, pricing, and events, or a strong understanding of the local community and region is a plus.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.
The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.
As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.
Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
The Science Museum will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources
Phone: ************
Email: **********
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Easy ApplyRegional Director of Warehouse Operations
Operations manager job in Richmond, VA
The Regional Director of Warehouse Operations is responsible for leading and optimizing warehouse operations across multiple facilities within a defined geographic region. This role ensures consistent execution of best practices in receiving, picking, packing, shipping, inventory control, and workforce management. The director will drive operational efficiency, team development, process standardization, and performance metrics while partnering cross-functionally with inventory, sales, and quality teams.
This role does not include responsibilities for logistics/transportation or facilities management.
Key Responsibilities
🔹 Regional Warehouse Leadership
Oversee day-to-day warehouse operations across multiple sites within the region.
Ensure operational consistency by implementing and enforcing standardized processes and procedures across all warehouses.
Provide leadership, coaching, and performance management for warehouse managers and supervisors.
🔹 Inventory Control & Accuracy
Partner with inventory control teams to maintain accurate stock levels.
Ensure proper receiving, put-away, picking, and cycle counting practices.
Monitor and resolve inventory discrepancies.
🔹 Operational Efficiency
Identify and implement process improvements to increase efficiency, accuracy, and throughput.
Track key operational KPIs (e.g., order accuracy, pick rates, labor productivity, shrink).
Lead cross-training and labor optimization initiatives.
🔹 Quality, Safety & Compliance
Ensure compliance with all internal SOPs and relevant regulatory standards.
Partner with Safety and Quality teams to enforce warehouse safety protocols and quality checks.
🔹 Communication & Collaboration
Work closely with cross-functional departments (Inventory Control, Sales, Customer Service) to support fulfillment and service goals.
Serve as the regional point of contact for operational escalations, audits, and continuous improvement initiatives.
Qualifications
Required:
5+ years of warehouse operations experience, including 3+ years in a multi-site or regional leadership role.
Proven ability to lead teams, drive performance, and implement process improvements.
Strong understanding of WMS systems, inventory control principles, and lean practices.
Preferred:
Experience in distribution.
Experience with Eclipse Software.
Familiarity with Six Sigma, Lean, or other continuous improvement methodologies.
Key Competencies
Warehouse Operations Leadership
Inventory & Process Accuracy
Cross-Site Coordination
Team Development & Coaching
KPI Monitoring & Improvement
Communication & Collaboration
Travel Requirements
30-50% regional travel to warehouse locations.
Compensation Details: The expected base salary for this position is starting at $120,000 annually depending on experience.
Why should you join Shepherd Electrical Supply?
At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.
We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Auto-ApplyDirector Of Mortgage Operations
Operations manager job in Richmond, VA
Job Description
Management of a Mortgage Branch is a must in order to be considered for this role.
We're looking for a driven and resourceful Director of Mortgage Operations to lead business operations, optimize team performance, and execute the company vision. The ideal candidate will possess deep expertise in Mortgage Operations, demonstrated leadership skills, and a continuous improvement mindset focused on driving operational excellence and enhancing customer experience.
Compensation & Benefits
Competitive base salary plus per-loan bonuses (for 5-10 loans monthly)
Quarterly performance bonuses tied to metrics and branch success
Comprehensive benefits package (health, 401(k) match)
Compensation:
$80,000 - $100,000
Responsibilities:
Oversee day-to-day operations of the mortgage branch, ensuring efficiency, accuracy, and compliance.
Partner with the Branch Leaders to drive production goals and operational improvements.
Maintain high-quality standards for loan files, disclosures, timelines, and customer experience.
Maintain operational policies, workflows, and best practices.
Analyze performance metrics and provide regular reporting to leadership.
Qualifications:
The ability to lead by example, resolve conflict, and create a cohesive team environment
Can juggle multiple priorities without losing focus or momentum
3 years in mortgage operations (processor, underwriter, closer, or ops leader).
Proven track record of managing teams in a high-volume environment.
Exceptional problem-solving skills and operational insight.
Excellent communication, leadership, and organizational abilities.
About Company
The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we're a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners.
We're a team of Caring Rebels, creative experts who actually care, always going against the grain to do what's right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.
If you're ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we'd love to hear from you!
Project Operations Manager
Operations manager job in Richmond, VA
Job Description
The Virginia Economic Development Partnership (VEDP) is seeking a Project Operations Manager to drive process efficiencies in a dynamic workforce development program. The Project Operations Manager role will have responsibility for a range of functions / activities which are vital to the continuous improvement of the Talent Accelerators' overall operations. They will actively support the Managing Director, AVP and VP in strategic planning and process improvement initiatives. They will also provide day-to-day operational oversight to ensure that projects deliverables are met with an emphasis on program data management and opportunity development.
Responsibilities:
Analyze and optimize current business practices and workflows
Identify inefficiencies / areas for improvement and drive corrective action
Develop, implement, and review operational policies, procedures, and best practices to increase productivity and reduce waste
Collaborate with Accelerator leadership to set operational goals and ensure alignment with the strategic objectives
Partner with internal teams to design, improve, and support user-friendly systems for tracking budgets, milestones, deliverables, and feedback to enhance operational efficiency
Assist with making operational planning and performance measures visible to entire team
Support the development of methods to identify potential bottlenecks and/or capacity issues
Stay current on industry trends and technology to recommend and implement new systems or processes
Assist with the maintenance of project records and documents including scope of work
Oversee communication and training related to operational changes and drive user adoption
Administration of Talent Accelerator Data in Salesforce in adherence with data integrity and policy guidelines
Liaise with VEDP divisions on an as needed basis
Manage data in the Talent Accelerator Business System
Assist with New Project Opportunity Development
Support program evaluations, compliance and oversight
Job Qualifications:
Mission focused with deep commitment to making a positive impact
Considerable knowledge of Talent Accelerators' business processes
Ability to analyze complex workflows and identify areas for improvement
Ability to effectively communicate/interact with individuals at all levels in the organization
Strong stakeholder management skills
Strong organizational and management skills
Strong written and verbal communication skills
Experience developing process documentation - including research, drafting, proofing, and editing
Ability to manage multiple priorities and work effectively in a fast-paced environment
Ability to work well under pressure and within tight deadlines
Demonstrated ability in using multiple software packages, including Salesforce and Microsoft Office Suite in a Windows environment
Preferred qualification includes Associate of Applied Science in business administration or management
Experience Desired:
Minimum of 7 years of progressive work experience in an operational support function
Experience working with cross-functional teams and improving business functions
Work experience interfacing with business/industry/government executives/public
Experience within the economic development process and state government administration is desired
Being authorized to work in the U.S. is a precondition of employment. VEDP uses the E-Verify system and does not provide sponsorship.
This position is based in VEDP's Richmond Office three days each week with the option to telework two days each week according to VEDP's hybrid work policy.
All candidates must apply through our website ***************************** A valid Virginia driver's license and ability to obtain a passport is required. Salary Minimum: $95,000. Application deadline: December 24, 2025.
VEDP is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, genetics, or against otherwise qualified individuals with disabilities. It is VEDP's intent that its employment and personnel policies and practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination and affirmative action. Applicants requiring more information or requiring assistance may contact VEDP Human Resources at ************** or
***************
. TDD **************.
Easy ApplyManager, Vessel Operations Administration & Regional DG
Operations manager job in Richmond, VA
Job Family:
NA Marine and Procurement
Job Title:
Vessel Operations Administration & Regional DG Manager
Role Summary:
Management of regional vessel operations support functions of vessel environmental programs, performance incentive programs, port and terminal services invoice review, and 3rd party cost recovery as well as acting as the Regional DG Coordinator. The Regional DG Coordinator is the primary point of contact within the North American region for Dangerous Goods regulation, responsible for oversight of changes to IMO and regional requirements and compliance.
Additional Responsibilities:
Vessel Operations Administration
Provides comprehensive administrative support for a range of marine programs, including marine safety, regulatory compliance, and specific environmental initiatives
Drives continuous improvement in cost recovery processes for vessel operations to ensure maximum efficiency and effectiveness.
Leads and develops efficient strategy and tools for Environmental Reporting (CARB, AMP, Terminal Electricity Usage)
Administers all North America Marine Incentive programs
Provides Invoice/Service verification for Vessel Operations team including oversight of various regional activities including Panama Canal Fee administration.
Oversees SDR recovery processes and maintains reporting of all activities.
Represents the Marine team for systems development efforts as project manager and subject matter expert.
Coordinates closely with Port Operations Support, Marine Procurement and Strategic Planning to develop advanced solutions to increase productivity and simply cost identification, avoidance and recovery from Partners, Owners, Terminals and Customers.
Dangerous Goods Regional Coordination
Provides expert guidance and appropriate advice on generic Dangerous Goods (DG) inquiries to internal teams, ensuring all operations meet or exceed regulatory requirements (IMDG, 49 CFR, etc.) and industry best practices.
Provide guidance to Local Sales/Booking Office on DG Declaration (DGD) matters as per IMDG Code, US 49CFR and Canadian TDG when non-compliance is identified.
Ensures compliance with all international and North American Dangerous Goods (DG) regulations through continuous monitoring and reporting.
Conveys ONE/Partner Policy update and new instructions from GCAA DG to all Local Sales/Booking Offices within the region and proactively monitor their compliance.
Monitor and stay informed of the latest DG regulations at each port/terminal. Promptly report any updates to GCAA DG/GDG Mumbai/Other DG Coordinators.
Provides comprehensive administrative support for a range of marine programs, including marine safety, regulatory compliance, and specific environmental initiatives.
Works closely with cross-functional teams and leadership to ensure the effective development and implementation of Dangerous Goods (DG) policies.
Leads and mentors a team responsible for the execution of Dangerous Goods (DG) and other compliance-related programs.
In the event of a DG-related incident takes leadership role in response support (obtaining and distributing appropriate documentation, companywide notifications, etc.)
Investigate DG non-compliance matters, take action towards resolution and properly document all cases in a NCR (Non-conformity Report). Notify proper departments of potential for Compensation for Breach of Agreement (CBR).
Ensure the effective completion of DG E-learning courses for onshore personnel by actively promoting knowledge acquisition, monitoring progress, and coordinating course assignments in collaboration with regional HR teams.
Core Required Skills and Competencies:
Project management skills to proactively drive continuous improvement.
Takes full ownership of tasks, projects, and decisions, and operates effectively both autonomously and as part of a team.
Strong analytical ability, acts objectively, and plans for long-term implications
Ability to Manage DG Compliance Policy and Standards
Sound decision-making and problem-solving skills
Ability to confidently and clearly communicate and educate
Ability to collaborate effectively
Proactively pursues continuous improvement
Staff development
Function Specific Required Skills and Competencies:
Ability to understand contracts and associated language.
General knowledge of Federal, State and Local regulations regarding the industry or ability to quickly learn and understand.
Advanced Knowledge of IMDG Code, 49 CFR and TDG
Experience working with Railroads, Truckers, and Ports on DG Compliance Requirements
Proficient use of Google products for analytics and report writing
Maintains composure and makes well-reasoned decisions in high-pressure environments, while effectively responding to and managing change.
Required Minimum Years Experience:
5+ management and 10+ industry-related
Required Minimum Education:
Bachelor's Degree Preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium.
For more information, please visit ****************
#JIL
#ZR
Auto-Apply