Operations manager jobs in Williamsburg, VA

The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region. We are looking for people who are: Flexible Committed Improvement focused Team focused Fun Curious Relationship focused Listeners who relate with people Self-Starters Eager to learn new skills Essential Job Functions: Knowledge of the Orthodontic Industry and practice dynamics Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans Participates in the budget preparation process and implement practice improvements Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region Applies data centric approach using KPI's to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practice Serves as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area Develop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner Doctors Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics Willingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback Ensures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and procedures Possess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship Serves as a cultural leader of excellence in region; monitors and manages team morale Consults with Human Resources as necessary in employee relations and team member engagement matters Cross-functional team approach with operations, human resources, finance, and business intelligence Gathers, analyzes, and presents data with useful metrics to leadership team Strong management skills with ability to mentor, coach, and lead team members without direct reporting relationship Helps support office refresh and redesign for improved experiences and workflows Performs other duties as assigned. *Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice. Essential Job Skills: Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organization Effective written, verbal, and electronic communication that is professional in both content and delivery Ability to gain trust and respect of the doctors, teams, and peers Excellent organizational and multi-tasking skills Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise Establishes and maintains strong working relationships with various stakeholder groups Ability to maintain confidentiality Computer proficiency in Outlook, Word, Excel, and PowerPoint Practices shared accountability with other functional areas of the business Agility by adapting as needed in role to changing priorities Strong financial aptitude with ability and interest in taking full ownership over the Region's P&L Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor Minimum Requirements: Bachelor's Degree in Business, Healthcare Administration, or related field (or equivalent work experience) 5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching) 7 years relevant work experience Flexible schedule Valid driver's license Preferred Requirements: 3-5 years of experience in dental industry, preferably orthodontics Familiarity with orthodontic practice management systems Benefits: Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD Robust 401k plan, including a company match up to 4%

Reporting to the General Manager Customer Support the Parts Operations Manager (PM) is responsible for the overall financial performance of the parts department, customer service, and associate morale of the unit. The PM ensures that corporate programs and policies are executed in a way that minimizes Cost Per Piece, while driving outstanding customer service and associate productivity. The Parts Operations Manager develops, interprets, and implements policies and procedures, in accordance with ISO 9001 that will provide high quality distribution at a competitive cost. The jobholder directs and coordinates the procurement and distribution of various production and spare parts, components and other products or other related services. Jobholder oversees the writing, review, awarding, and negotiating contracts of various kinds, plus the completion of complex purchasing projects in close cooperation with the Purchasing Department. *This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship. Responsibilities Set-ups and maintains a smooth running, efficient parts department. Ensures parts department personnel are well trained and available when needed. Ensures the needs of the service department are being met. Reviews all stock orders to ensure a fast moving balanced inventory of Parts & Components. Maintains sufficient quantities of stock to support demand and acceptable inventory turn ratio. Supervises and maintains an accurate up-to-date inventory management and control system. Conducts regular and/or spot check inventories of parts and components. Become familiar and efficient with all phases of the computer system required for service & parts management. Ensures employees keep a clean and orderly department. Generates and reviews Inventory reports from LME Mine Sites and affiliated companies. Provides superior customer service to both internal (Service Department) and external customers. Schedules delivery of parts and components, estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Handles customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service. Ensures that all expense controls within the facility are in place and adhered to by all departments. Improves quality to drive optimum cost, service performance, and quality culture. Promotes safety in work processes and associate performance by supporting company and/or facility safety programs, educating associates, and ensuring a generally safe work environment. Analyzes and prepares monthly and annual plan and pattern reports and payroll budgets; ensure plan, pattern, and budget commitments are satisfied. Establish effective allocation of resources and meet priorities. Continually evaluate facility processes and infrastructure to improve operating performance of the unit, or to avoid service/capacity issues. (Submit capital/facility improvement requests where appropriate. Supervisory Duties: Directly manages 4-5 employees and indirectly supervises 3-4 employees. Responsible for the overall direction, coordination and evaluation of Parts team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies Education and Experience: A combination of education and experience equivalent to a Bachelor's degree in a related field (i.e. Business, Engineering, Material Management); 5+ years of progressive experience in product support and distribution; 2 years materials and/or manufacturing experience. Advanced knowledge of distribution and warehousing principles, theories and processes. Knowledge of Outlook Contact Management systems; Access Database software; Explorer Internet software; BaaN for Order Processing, Inventory, Manufacturing, and Cost Calculation system, or equivalent ERP system; Project Management software; Excel Spreadsheet software and Word Processing software. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, ratios to practical situations. Ability to apply concepts of basic algebra and geometry. Travel domestically and internationally up to 30% of the time. Ability to obtain and maintain a valid driver license and passport.

Key Responsibilities Leadership & Coordination Lead and manage field service technicians supporting retail store operations. Act as the primary point of contact for escalations from store teams. Coordinate with IT, facilities, and vendor partners to resolve complex issues. Operational Support Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.). Ensure timely response to incidents, service requests, and preventive maintenance tasks. Monitor service performance against SLAs and KPIs. Process & Continuous Improvement Develop and enforce standard operating procedures for field services. Identify recurring issues and drive root cause analysis to reduce downtime. Implement automation and best practices to improve efficiency. Stakeholder Engagement Collaborate with store managers, regional operations, and corporate IT teams. Provide regular updates on service performance and improvement initiatives. Support rollout of new technologies and store upgrades.

Retail Multi-Unit Manager Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results. Salary Range: $62,780 - $76,000 Key Responsibilities: Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures. Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability. Oversee planned maintenance and address repair needs promptly to maintain operational standards. Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone. Hold management accountable for onboarding/offboarding processes and compliance with training requirements. Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams. Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions. Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures. Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores. Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss. Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms. Monitor and maintain retail equipment; schedule routine service and repairs as needed. Drive adoption of new retail technologies to improve efficiency and customer experience. Maintain working knowledge of brand standards, lease agreements, and landlord relations. Implement marketing programs and promotional activities; ensure compliance with brand campaigns. Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders. Ensure compliance with all federal, state, and local safety and health standards. Train managers and staff on wellness protocols and safety procedures; maintain audit readiness. Qualifications: Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement). Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles. Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts. Technical Skills Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools. Strong knowledge of inventory management, planogram execution, and visual merchandising standards. Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics. Familiarity with category management, retail space optimization, and seasonal merchandising strategies. Competencies Operational Leadership: Drives execution across multiple stores to achieve financial and service goals. Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability. People Development: Builds positive work environments through coaching, mentoring, and leadership. Customer Focus: Ensures superior service and brand compliance across all locations. Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues. Change Leadership: Champions technology adoption and process improvements to enhance efficiency. Schedule & Reporting Reports directly to the Senior Director or Director of Operations. Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight. Weekend and holiday availability required based on business needs. Regular on-site presence across store locations to maintain standards and engage leadership teams. Please Apply: ***************************************************************************************

Retail Store Manager A famous luxury accessories brand is looking for a Store Manager to join the team! The ideal candidate would be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store. Responsibilities Manage daily operations of business and ensure sales goals are met Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing Assigns duties to relevant employees Conduct hiring and onboarding of new employees Ensure adherence to health and safety regulations Track and manage inventory at store Qualifications 3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson Strong customer service, management and communication skills

General Managers make a visible impact as a retail leader and business professional in driving their stores community relationships, merchandise sales, technical services portfolio, print services and business-to-business network. You will be collaborative and inclusive in helping our customers while spearheading a fun, team-oriented retail culture. Get great perks. Bonus plan, generous paid time off, career development program, and weekly pay Compensation is based on qualifications and experience 401(k) with company match Full medical, dental and vision insurance Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more And many more benefits Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Direct merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall management of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable year-over-year sales and margins Ability to lead and work cooperatively in a high paced and sometimes stressful environment Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Preferred skills and experience: Bachelor's degree in business or related field Engage with the community and network & support small business customers Staples does not sponsor applicants for work visas for this position. #MGT #LI-RH1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal mobility across Versace, Jimmy Choo and Michael Kors Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.

We appreciate all applications; however, only candidates whose qualifications closely match our needs will be contacted regarding next steps. Company Background A fast-growing landscaping company is seeking an experienced and driven Branch Manager to lead one of its key locations. This role is ideal for a hands-on leader with strong operations, sales, and team-management experience in the landscaping industry. The Position The Branch Manager will oversee all branch operations including P&L management, sales, team leadership, client service, and operational excellence. This leader will play a key role in profitability, client retention, and organizational growth. The role reports directly to the President. Primary responsibilities include: Lead branch P&L, budgeting, forecasting, and performance against financial, operational, and safety targets Build and maintain client relationships; drive new business and renewals Ensure safe, efficient, and high-quality delivery of commercial landscape services Oversee field operations in partnership with the Operations Manager Recruit, hire, train, and develop supervisors and crew members Conduct performance reviews and implement coaching or corrective actions Lead weekly/monthly meeting cadence across Sales, Operations, Safety, Finance, and Talent Drive continuous improvement in processes, efficiency, and service delivery Qualifications and Candidate Background The ideal candidate will have: 8+ years of experience of total experience, at least 2+ years in management Proven experience in operations, sales, and account management Strong communication and interpersonal skills; Spanish a plus Solid understanding of budgets, cost control, labor planning, and reporting Location The position is located in Richmond, VA.

Ashley is the leader in the Home Furnishing retail industry with over 1000 retail locations worldwide! Our General Sales Managers are responsible for building a successful sales team and ensuring an exceptional in-store experience for every guest that results in increased store sales, profitability, and customer loyalty. The General Sales Manager is responsible for developing and leading a team of retail professionals in the implementation of the company's sales approach, meeting and exceeding key performance indicators, and ensure that company policies and operating procedures are being meet. Unlock a $10,000 sign-on bonus! Are you an experienced, high-performing sales professional with a background in furniture retail? We want YOU to join our dynamic team! What we offer: Salary, plus weekly, monthly, and annual incentive-based compensation. Paid Time Off (PTO) Medical, Dental, Vision benefits 401k -match up to 4%

We have an exciting new opportunity for a General Manager in Newport News! The General Manager (GM) will oversee the daily operations, growth, and strategic direction of the company. This role requires strong leadership, operational expertise, and industry knowledge to ensure safe, efficient, and profitable execution of crane, rigging, and hauling services. The GM will serve as the key point of accountability for employees, customers, vendors, and ownership, driving both operational excellence and business development. Key Responsibilities Operations & Safety Oversee scheduling, dispatch, and field operations to ensure projects are executed on time, within budget, and safely. Maintain compliance with OSHA, DOT, and industry-specific safety regulations. Implement and enforce company safety programs, training, and certifications. Ensure proper maintenance and utilization of equipment and fleet assets. Quoting & Estimating Prepare detailed bids, quotes, and estimates for crane, rigging, and hauling services. Review job specifications, site conditions, and customer requirements to develop accurate and competitive pricing. Conduct site visits and customer meetings as needed to scope work and finalize estimates. Collaborate with dispatch and operations teams to confirm realistic timelines, equipment, and manpower requirements. Manage follow-up on outstanding quotes and adjust estimating strategies to improve close rates and profitability. Leadership & People Management Lead, mentor, and develop office, dispatch, and field personnel. Manage staffing needs including recruiting, onboarding, and retention. Foster a positive, safety-first culture with accountability and teamwork. Financial & Administrative Manage P&L, budgets, and operational KPIs. Negotiate vendor agreements, review contracts, and manage procurement of equipment and supplies. Oversee billing, job costing, and collections to ensure accurate financial performance. Provide timely reporting and updates to ownership. Sales & Business Development Build and maintain strong relationships with customers, general contractors, industrial clients, and vendors. Act as the point of contact for key accounts and respond directly to customer inquiries. Support growth by pursuing new business opportunities and cross-selling services. Strategic Growth Assist ownership with evaluating equipment acquisitions, market expansion, and business opportunities. Develop operational systems and processes to scale the business efficiently. Qualifications 7+ years of leadership experience in crane, rigging, heavy equipment, or related construction/industrial services. Strong knowledge of crane operations, DOT/FMCSA compliance, and safety standards. Proven hands-on experience in quoting, estimating, and pricing crane and rigging projects. Demonstrated ability to manage teams, budgets, and P&L responsibility. Experience with Fleet Cost & Care software (or comparable fleet/dispatch management systems). Excellent communication, negotiation, and organizational skills. Ability to balance hands-on operational leadership with long-term strategic thinking. Valid driver's license; CDL a plus. Certifications and Base Clearance for our area is not required but a plus Compensation & Benefits Competitive base salary with performance incentives. Company vehicle allowance. Health, dental, and retirement plan options. Opportunities for professional growth and advancement. Paid Vacation Time Paid Holidays to include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas We are seeking a results-driven leader who is ready to take ownership of operations, drive growth, and uphold the company's reputation for safety, reliability, and service excellence. If you have hands-on experience, industry knowledge, and leadership skills to manage both people and projects, we encourage you to apply and help lead our team into the next phase of growth. Schedule: Monday-Friday 6am-6pm Pay: $90,000-$130,000 plus performance based incentives annually

Additional Job Info: Additional $1.50/hr. for working 10pm-6am Are you the type of person who gets your kickz from making someone's day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?! If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality! In this role, you'll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores! Looking for leadership experience? You got it! You'll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager's absence. But don't worry all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts! Responsibilities: Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam Have a say in who works, and when Handle customer questions, complaints and concerns Keep an eye on work fam compliance with Sheetz policies, procedures and programs Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met Check in on end-of-day tasks to make sure they aren't skipped Keep the shelves packed via proper placement, pricing and re-filling of merchandise Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste Qualifications: Education High School Diploma or GED required. Two-year degree in a business related field preferred. Successful completion of certification testing as needed. Experience One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred. Licenses/Certifications ServeSafe Any other legally required certification Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

**Director I, Digital Claims Operations (Dir I Digital Ops)** Location: This role requires associates to be in-office **3 days per week** , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office._ The **Director I, Digital Claims Operations** will lead key operational functions within Claims, including oversight of teams requiring more complex processes or support. This may include responsibility for production support to ensure timely issue resolution, root-cause identification, and stability across Claims platforms and processes, and focus on JAA / TPA (Jointly Administered Agreements; Third Party Administrator) operations and improvement. May also oversee other specialty inventory such as worker's compensation claims to ensure consistent quality, accuracy, and adherence to regulatory and contractual requirements. The role will identify digital and automation opportunities that enhance Claims workflows in partnership with IT and delivery teams, and drive process optimization efforts across Claims operations to improve cycle time, reduce rework, and strengthen operational readiness for new benefits, products, or regulatory mandates. **How you will make an impact:** + Serves as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience. + Enables effective achievement of digital operations organizational objectives. + Participates with peers and digital operations leadership to deliver on strategic plans and objectives. + Provides a broad range of services needed by operational & technology teams to satisfy strategic initiatives, and leads and executes strategic business transformation projects along with complex/new processes. + Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization. + Executes objectives of the company and the blended Digital Ops organization. + Effectively leads implementation / management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable. + Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility. + Management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable. + Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility. + Ensures compliance with state and federal regulations. + Directs multiple work functions/applications or major projects/programs with broad scope and strategic business impact. + Manages an enterprise suite of applications by developing digitization forecast and delivery plan. + Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis. + Delivers operational guidance and offers system solutions that enable the operations of functional areas on a 24x7x365 basis. + And/or provides oversight of transactional operations staff management, ensuring production levels and quality are maintained. + Ensures teams are meeting production (inventory levels, aging and quality) and guides teams to take immediate corrective actions as needed. + Hires, trains, coaches and evaluates performance of direct reports. + Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives. + Develops a strong team through training and effective organizational development practices. + Implements the policies, practices, and procedures of the company and blended digital and operations organizations. + Manages direction of information system and programming activities of technical staff. + Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff. + Manages across geographically diverse associates and vendor partners. + Has fiscal responsibility for unit budget. + Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit. + Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences. + Effectively consults, facilitates, negotiates and persuades. + Effectively interfaces with external contacts, e.g. customers and agencies. Negotiates the resolution of intra-organizational issues in the balanced best interests of the business. **Minimum Requirements:** Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross functional project (technology and operations) teams; with 5 years management and/or leadership experience; or any combination of education and experience which would provide an equivalent background. **Preferred Skills, Capabilities, and Experiences:** + Proven experience leading Claims Operations teams and strategy within a large healthcare payor environment strongly preferred. + Proven track record leading Digital Transformation in a Claims operational setting strongly preferred. + Digital literacy strongly preferred. + Health insurance industry experience strongly preferred. + Claims operational experience strongly preferred. + Process Improvement/Six Sigma skillset preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $148,984 to $223,476. Locations: Massachusetts In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws _._ * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

**Country:** United States of America ** Hybrid **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Security Clearance:** DoD Clearance: Secret RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our **RTX Enterprise Services** team: **Role Overview** We are seeking a highly skilled, experienced, innovation-oriented and results-driven Director of Digital Compliance Operations across the organization. This role is critical in ensuring the security, integrity, and resilience of our digital assets and information systems. The Director of CO will be responsible for identifying, assessing, digital controls to support the company's strategic objectives and operational effectiveness through delivery of efficient and effective compliance services. The role will require a deep understanding of digital controls and the ability to lead through transformation, and successful partnership with key Enterprise functions. This role will evolve and lead a compliance operations program that is continuously monitoring, validating, identifying and correcting controls and compliance gaps, issues and failures. **The role requires and active Secret Clearance in order to be considered.** **Responsibilities:** + Define and implement a comprehensive digital compliance operations program that aligns with the company's strategic goals and regulatory requirements. + Adopt and implement an operational strategy that leverages innovation and incorporates a Unified Controls Framework (UCF) across regulatory requirements to enable a test once use many approach to streamline assessments. + Evolve and own compliance services to incl. Authorization Management Board, Controls and Assurance Testing, Information Security Management and Training and actively drive service adoption across all business units + Strong understanding of digital controls, risk management frameworks, standards, and best practices (e.g., NIST, CMMC, CIS, SCF, RMF). + Mature and continuously improve the Information Risk Assessment and Management Process (IRAMP). RTXs tailored RMF. + Define, implement, operate and report on key performance indicators (KPIs) and key risk indicators (KRIs) metrics related to CO. + Lead the identification, assessment, prioritization and reporting of digital controls non-compliance risks across the organization + Lead and mentor a team of digital controls professionals through transformation, fostering a culture of continuous improvement and innovation while inspiring to embrace RTX's core values + Collaborate with cross-functional teams, including IT, cybersecurity, audit, legal, and compliance, to ensure a cohesive approach to internal controls testing and assessment. + Partner with other functions to drive the development and implementation of controls to safeguard digital assets and ensure compliance with industry standards and regulations. + Serve as a subject matter expert on digital controls, providing guidance and support to business units and stakeholders. + Travel 25%. **Qualifications You Must Have:** + A University Degree in Business, Science, Technology, Engineering or Mathematics and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of relevant experience + Minimum of 12 years of experience in digital controls, cybersecurity, capability maturity or a related discipline, with at least 5 years in a leadership role. + Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. **Qualifications We Prefer:** + Expert knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity (e.g., DFARS, FAR, ITAR, EAR, NIST 800-53, NIST 800-171) + Proven track record of successfully managing digital controls programs in large, complex organizations, preferably within the Aerospace and Defense industries. + Ability to communicate with all levels of management verbally and written, facilitate effective meetings, build effective working relationships and partnerships, and strong interpersonal skills. + Excellent analytical, problem-solving, and decision-making skills. + Relevant certifications such as CISSP, CISM, CRISC, or similar are desirable. + Highly proficient in Microsoft Office products with experience in preparing presentations and presenting to executive leadership. + General knowledge of IT, Artificial Intelligence, and cybersecurity with experience in the following areas: incident response, business continuity/ disaster recovery, vulnerability management, application security, database security, identity & access management, OT security, cloud security, third-party & supply chain risk management **What We Offer:** Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. **Learn More & Apply Now!** **Work Location:** Remote _Please consider the following role type definition as you apply for this role:_ **Remote:** This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. The salary range for this role is 176,000 USD - 352,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Swim Club Management Group has an immediate opening for the full-time position of Director of Operations in Richmond, Virginia. Based in Richmond, Virginia and surrounding areas (Charlottesville/Fredericksburg). Full-time, Year-Round Position with Benefits Serve as point of contact for various Clients. Serve as the point of contact for all Aquatic/Swimming Pool Managers in your Region. Assist the Aquatic/Swimming Pool Managers to ensure smooth operation of the facilities during the summer season. Ensure the safety and well-being of Clients and their members at assigned facilities. Supervise, direct, and evaluate the work effort and performance of seasonal lifeguards. Facilitate in-service trainings for all lifeguards under your charge. Ensure all Client and Company policies are being enforced by the seasonal staff. Ensure all Local, State, and Federal Regulations are being followed and serve as the point of contact for Local Health Department officials at your assigned client locations. Ensure that your assigned facilities are being maintained consistent with Company standards and Industry Best Practices throughout the year. Lead a dedicated team of full-time and seasonal employees in the readying of each Client facilities during the Spring and proper closing of the Client facilities in the Fall. IDEAL CANDIDATE: Bachelor's degree required. Strong oral and written communication skills are required. Excellent business acumen. Excellent relationship building skills. Knowledge of Swimming Pools/Aquatics is preferred. Enjoys working in a fast-paced atmosphere. Proficient in Microsoft Office and comfortable with new technology platforms. ABOUT US: Founded in 2002, Swim Club Management Group, Inc. has quickly become the market leader for commercial swimming pool management and swimming pool maintenance services in the Carolinas and Virginia. SCMG has branches in Charlotte, Raleigh, and Asheville, NC as well as Richmond, VA. Continued expansion plans will rapidly broaden our reach over the next few years. SCMG employs nearly 2,000 seasonal lifeguards and over 50 full-time professionals. Job Type: Full-time

Operations Manager Type: Full-Time The Staff Pad has partnered with a leader in the Moving Industry and we are seeking a Operations Manager at the Lynchburg location. The Operations Manager will be a dynamic individual to oversee our operations, offering a role with strategic responsibility and opportunities for professional growth. Be part of our innovative and collaborative workplace, where operational excellence and customer satisfaction are our top priorities. Responsibilities Oversee daily operations, ensuring efficient and effective execution of moving and packing services. Lead, train, and manage operational staff, promoting a culture of excellence and teamwork. Develop and implement strategies to optimize operational workflows and improve service quality. Monitor and analyze performance metrics to drive continuous improvement. Coordinate with various departments to streamline processes and address any operational challenges. Ensure compliance with company policies, industry regulations, and safety standards. Manage budgets, financial reporting, and cost-control measures. Qualifications Proven experience in a managerial role, preferably within the moving or logistics industry. Strong leadership and team management skills. Excellent organizational and problem-solving abilities. Exceptional communication and interpersonal skills. Strategic thinker with a track record of successful operational planning and execution. Ability to thrive in a fast-paced and dynamic environment. Competitive salary ranging from $60,000 to $80,000, based on experience. Benefits Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Opportunities for career development and advancement. Flexible work schedules. Employee discounts and wellness programs.

The Regional Director of Warehouse Operations is responsible for leading and optimizing warehouse operations across multiple facilities within a defined geographic region. This role ensures consistent execution of best practices in receiving, picking, packing, shipping, inventory control, and workforce management. The director will drive operational efficiency, team development, process standardization, and performance metrics while partnering cross-functionally with inventory, sales, and quality teams. This role does not include responsibilities for logistics/transportation or facilities management. Key Responsibilities 🔹 Regional Warehouse Leadership Oversee day-to-day warehouse operations across multiple sites within the region. Ensure operational consistency by implementing and enforcing standardized processes and procedures across all warehouses. Provide leadership, coaching, and performance management for warehouse managers and supervisors. 🔹 Inventory Control & Accuracy Partner with inventory control teams to maintain accurate stock levels. Ensure proper receiving, put-away, picking, and cycle counting practices. Monitor and resolve inventory discrepancies. 🔹 Operational Efficiency Identify and implement process improvements to increase efficiency, accuracy, and throughput. Track key operational KPIs (e.g., order accuracy, pick rates, labor productivity, shrink). Lead cross-training and labor optimization initiatives. 🔹 Quality, Safety & Compliance Ensure compliance with all internal SOPs and relevant regulatory standards. Partner with Safety and Quality teams to enforce warehouse safety protocols and quality checks. 🔹 Communication & Collaboration Work closely with cross-functional departments (Inventory Control, Sales, Customer Service) to support fulfillment and service goals. Serve as the regional point of contact for operational escalations, audits, and continuous improvement initiatives. Qualifications Required: 5+ years of warehouse operations experience, including 3+ years in a multi-site or regional leadership role. Proven ability to lead teams, drive performance, and implement process improvements. Strong understanding of WMS systems, inventory control principles, and lean practices. Preferred: Experience in distribution. Experience with Eclipse Software. Familiarity with Six Sigma, Lean, or other continuous improvement methodologies. Key Competencies Warehouse Operations Leadership Inventory & Process Accuracy Cross-Site Coordination Team Development & Coaching KPI Monitoring & Improvement Communication & Collaboration Travel Requirements 30-50% regional travel to warehouse locations. Compensation Details: The expected base salary for this position is starting at $120,000 annually depending on experience. Why should you join Shepherd Electrical Supply? At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory. We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy! Apply now and find out what's next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Title: FA200-Office Manager/Director of Administrative Operations Hiring Range: Commensurate with experience and credentials Pay Band: Recruitment Type: General Public - G Job Duties The Director of Administrative Operations oversees the day-to-day responsibilities for coordinating administrative processes and providing executive-level, confidential, and detail-oriented administrative support to the Director of Athletics, senior level athletics staff members, university officials, student-athletes, and the public; to include travel, electronic communication, and traditional correspondence. This position will support the Director of Athletics in external and internal committees' preparation, projects and speaking engagements and assist the Director of Athletics by providing research and reports on athletics department strategic initiative. The Director of Administrative Operations will also serves as a liaison to the MEAC Conference Office, NCAA, and other external and internal committees on which the Director of Athletics serves. This position will report directly to the Director of Athletics. Duties include but not limited to providing administrative knowledge to develop successful office standards and will be responsible for screening and directing phone calls and visitors. Maintains the Director of Athletics calendar including scheduling and coordinating leadership team meetings. Prepares, processes and tracks payroll forms, onboarding paperwork, invoices, affiliation agreements, and other forms. Will assist game day operations and serves as an event coordinator for department meetings and athletics special events to prepare and deliver positive experiences for student-athletes, alumni and fans. The individual must regularly lift and/or carry up to 20 pounds and occasionally lift and/or move up to 30 pounds. Supervises and trains work study students as needed. Provides back up to other support staff. EEO STATEMENT NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply. Minimum Qualifications 1. Candidate must have a Bachelor's Degree 2. Candidate should have at least three years of related experience in administrative operations 3. Strong time management, organizational, and attention to detail skills 4. Demonstrated ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved 5. Proficient with Google and MS Office, including Excel, and able to learn and utilize new software programs 6. Experience with virtual meeting platforms such as Zoom and Microsoft Teams 7. Excellent oral and written communication Preferred Qualifications: 1. Minimum three years' experience working in Division I college athletics department/conference office/Higher Education 2. Experience with managing or hosting athletic/special events Special Instructions: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship. Contact Information: Name: Tanesha Chesson Phone: ********** Email: ***************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at ************, or DBVI at ************.

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required PAY RANGE: $81,202 - $116,002 Salary EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES:** + **Patient Experience:** Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. + **Slot Utilization:** Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. + **Slots Quality:** Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients + **Available and Accessible:** Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. + **Disenrollment:** Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. + **Orphan Patients:** Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. + **Center Culture (Engagement):** Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. + **Center Workforce Planning:** Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. + **Onboarding of Line Staff:** Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. + **Teammate Retention (Turnover):** Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. + Performs other duties as assigned and modified at manager's discretion. **KNOWLEDGE, SKILLS AND ABILITIES:** + Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. + Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. + Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures + Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations + Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects + Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives + Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software + Spoken and written fluency in English + This position requires use and exercise of independent judgment **EDUCATION AND EXPERIENCE CRITERIA:** + BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required **OR** additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required + A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required + A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required **PAY RANGE:** $81,202 - $116,002 Salary **EMPLOYEE BENEFITS** ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE (************************************************** Current Contingent Worker please see job aid HERE to apply \#LI-Onsite