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The differences between operations support representatives and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support representative and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $39,977 average annual salary of an operations support representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Operations Support Representative | Support Analyst | |
| Yearly salary | $39,977 | $75,989 |
| Hourly rate | $19.22 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 132,697 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Operations support representatives and support analysts have different pay scales, as shown below.
| Operations Support Representative | Support Analyst | |
| Average salary | $39,977 | $75,989 |
| Salary range | Between $23,000 And $69,000 | Between $50,000 And $114,000 |
| Highest paying City | - | Jersey City, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | The Citadel |
| Best paying industry | - | Finance |
There are a few differences between an operations support representative and a support analyst in terms of educational background:
| Operations Support Representative | Support Analyst | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support representatives' and support analysts' demographics:
| Operations Support Representative | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |