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The differences between order entry specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry specialist, becoming a customer care specialist takes usually requires 6-12 months. Additionally, an order entry specialist has an average salary of $34,625, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for an order entry specialist include data entry, customer service and purchase orders. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Order Entry Specialist | Customer Care Specialist | |
| Yearly salary | $34,625 | $32,427 |
| Hourly rate | $16.65 | $15.59 |
| Growth rate | - | -4% |
| Number of jobs | 65,085 | 260,027 |
| Job satisfaction | 2 | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
An order entry specialist is an individual who performs high-volume data entry to deliver precise and timely work orders to the production staff. Order entry specialists must provide customers with worldwide logistics services through the domestic and international movement of their goods. They provide outstanding customer service by maintaining pricing, stock transfer, and backorder reports from manufacturers to dealers. Order entry specialists must also resolve complaints and handle troubleshooting issues more accurately and professionally while handling multiple tasks effectively.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Order entry specialists and customer care specialists have different pay scales, as shown below.
| Order Entry Specialist | Customer Care Specialist | |
| Average salary | $34,625 | $32,427 |
| Salary range | Between $28,000 And $42,000 | Between $26,000 And $39,000 |
| Highest paying City | Las Vegas, NV | Grand Forks, ND |
| Highest paying state | New Hampshire | Hawaii |
| Best paying company | Zynex Medical | Axogen |
| Best paying industry | Technology | Insurance |
There are a few differences between an order entry specialist and a customer care specialist in terms of educational background:
| Order Entry Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order entry specialists' and customer care specialists' demographics:
| Order Entry Specialist | Customer Care Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 21.0% Female, 79.0% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |