Participant service representative vs service representative

Differences between participant service representative and service representative duties and responsibilities

Participant service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Educate employees in the FMLA process.
• Answer questions in regards to FMLA and payroll.
• Act as primary liaison between AVP and assign key clientele.
• Supervise multiple medical orders for largest AVP corporate account on a daily basis via telephone, fax and email.
• Submit insurance claims; review and problem-solve return, dispute, or reject claims from Medicare and other third-party payers.
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Service representative example responsibilities.

• Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
• Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Involve great interpersonal skills and upselling.
• Provide excellent customer service via ZenDesk e-mail platform.
• Counsele individuals who are applying for or receiving TANF.
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