Passenger service representative vs business representative

Differences between passenger service representative and business representative duties and responsibilities

Passenger service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Facilitate guests at tsa and gate.
• Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
• Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
• Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
• Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.
Show more

Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
Show more