Passenger service representative vs contact representative

The differences between passenger service representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a contact representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Passenger service representative vs contact representative overview

	Passenger Service Representative	Contact Representative
Yearly salary	$34,159	$33,776
Hourly rate	$16.42	$16.24
Growth rate	-4%	-4%
Number of jobs	112,545	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Passenger service representative vs contact representative salary

Passenger service representatives and contact representatives have different pay scales, as shown below.

	Passenger Service Representative	Contact Representative
Average salary	$34,159	$33,776
Salary range	Between $27,000 And $42,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between passenger service representative and contact representative education

There are a few differences between a passenger service representative and a contact representative in terms of educational background:

	Passenger Service Representative	Contact Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs contact representative demographics

Here are the differences between passenger service representatives' and contact representatives' demographics:

	Passenger Service Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and contact representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Passenger service representative vs contact representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Passenger Service Representative
Passenger Service Representative vs Contact Representative

Updated January 8, 2025

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