Passenger service representative vs customer service representative

The differences between passenger service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a customer service representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Passenger service representative vs customer service representative overview

	Passenger Service Representative	Customer Service Representative
Yearly salary	$34,159	$32,260
Hourly rate	$16.42	$15.51
Growth rate	-4%	-4%
Number of jobs	112,545	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Passenger service representative vs customer service representative salary

Passenger service representatives and customer service representatives have different pay scales, as shown below.

	Passenger Service Representative	Customer Service Representative
Average salary	$34,159	$32,260
Salary range	Between $27,000 And $42,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between passenger service representative and customer service representative education

There are a few differences between a passenger service representative and a customer service representative in terms of educational background:

	Passenger Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs customer service representative demographics

Here are the differences between passenger service representatives' and customer service representatives' demographics:

	Passenger Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and customer service representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Passenger service representative vs customer service representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Passenger Service Representative
Passenger Service Representative vs Customer Service Representative

Updated January 8, 2025

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