Passenger service representative vs representative

Differences between passenger service representative and representative duties and responsibilities

Passenger service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Facilitate guests at tsa and gate.
• Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
• Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
• Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
• Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.
Show more

Representative example responsibilities.

• Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
• Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Review EOB denials, appeals and/or rebilling as appropriate.
• Certify of all requirements, policies, and procedures, including MSB.
• Take inbound phone calls from member and providers explaining the EOB denial and payments
Show more