Passenger service supervisor vs center supervisor

The differences between passenger service supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $38,034 average annual salary of a passenger service supervisor.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Passenger service supervisor vs center supervisor overview

	Passenger Service Supervisor	Center Supervisor
Yearly salary	$38,034	$39,359
Hourly rate	$18.29	$18.92
Growth rate	-4%	6%
Number of jobs	20,660	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Passenger service supervisor vs center supervisor salary

Passenger service supervisors and center supervisors have different pay scales, as shown below.

	Passenger Service Supervisor	Center Supervisor
Average salary	$38,034	$39,359
Salary range	Between $30,000 And $47,000	Between $27,000 And $56,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Gannett Fleming
Best paying industry	-	Telecommunication

Differences between passenger service supervisor and center supervisor education

There are a few differences between a passenger service supervisor and a center supervisor in terms of educational background:

	Passenger Service Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Passenger service supervisor vs center supervisor demographics

Here are the differences between passenger service supervisors' and center supervisors' demographics:

	Passenger Service Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between passenger service supervisor and center supervisor duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Passenger service supervisor vs center supervisor skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Passenger Service Supervisor
Passenger Service Supervisor vs Center Supervisor

Updated January 8, 2025

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