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The differences between passenger service supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $38,034 average annual salary of a passenger service supervisor.
The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Passenger Service Supervisor | Client Service Supervisor | |
| Yearly salary | $38,034 | $48,789 |
| Hourly rate | $18.29 | $23.46 |
| Growth rate | -4% | 10% |
| Number of jobs | 20,660 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Passenger service supervisors and client service supervisors have different pay scales, as shown below.
| Passenger Service Supervisor | Client Service Supervisor | |
| Average salary | $38,034 | $48,789 |
| Salary range | Between $30,000 And $47,000 | Between $34,000 And $68,000 |
| Highest paying City | - | Toms River, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | Essence Global |
| Best paying industry | - | Media |
There are a few differences between a passenger service supervisor and a client service supervisor in terms of educational background:
| Passenger Service Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between passenger service supervisors' and client service supervisors' demographics:
| Passenger Service Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |