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The differences between passenger service supervisors and field service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a field service supervisor. Additionally, a field service supervisor has an average salary of $53,079, which is higher than the $38,034 average annual salary of a passenger service supervisor.
The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a field service supervisor are customer service, customer satisfaction, and safety procedures.
| Passenger Service Supervisor | Field Service Supervisor | |
| Yearly salary | $38,034 | $53,079 |
| Hourly rate | $18.29 | $25.52 |
| Growth rate | -4% | 6% |
| Number of jobs | 20,660 | 74,106 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Passenger service supervisors and field service supervisors have different pay scales, as shown below.
| Passenger Service Supervisor | Field Service Supervisor | |
| Average salary | $38,034 | $53,079 |
| Salary range | Between $30,000 And $47,000 | Between $34,000 And $82,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Washington |
| Best paying company | - | WEC Energy Group |
| Best paying industry | - | Energy |
There are a few differences between a passenger service supervisor and a field service supervisor in terms of educational background:
| Passenger Service Supervisor | Field Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between passenger service supervisors' and field service supervisors' demographics:
| Passenger Service Supervisor | Field Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 88.3% Female, 11.7% |
| Race ratio | Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |