Passenger service supervisor vs guest service supervisor

The differences between passenger service supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a guest service supervisor. Additionally, a passenger service supervisor has an average salary of $38,034, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Passenger service supervisor vs guest service supervisor overview

	Passenger Service Supervisor	Guest Service Supervisor
Yearly salary	$38,034	$34,413
Hourly rate	$18.29	$16.54
Growth rate	-4%	-4%
Number of jobs	20,660	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Passenger service supervisor vs guest service supervisor salary

Passenger service supervisors and guest service supervisors have different pay scales, as shown below.

	Passenger Service Supervisor	Guest Service Supervisor
Average salary	$38,034	$34,413
Salary range	Between $30,000 And $47,000	Between $27,000 And $42,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	NBCUniversal
Best paying industry	-	Retail

Differences between passenger service supervisor and guest service supervisor education

There are a few differences between a passenger service supervisor and a guest service supervisor in terms of educational background:

	Passenger Service Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Passenger service supervisor vs guest service supervisor demographics

Here are the differences between passenger service supervisors' and guest service supervisors' demographics:

	Passenger Service Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between passenger service supervisor and guest service supervisor duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Passenger service supervisor vs guest service supervisor skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Passenger Service Supervisor
Passenger Service Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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