Passenger service supervisor vs passenger service agent

The differences between passenger service supervisors and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a passenger service supervisor has an average salary of $38,034, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Passenger service supervisor vs passenger service agent overview

	Passenger Service Supervisor	Passenger Service Agent
Yearly salary	$38,034	$29,675
Hourly rate	$18.29	$14.27
Growth rate	-4%	-
Number of jobs	20,660	34,592
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 38%
Average age	47	45
Years of experience	6	-

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a passenger service agent do?

Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.

Passenger service supervisor vs passenger service agent salary

Passenger service supervisors and passenger service agents have different pay scales, as shown below.

	Passenger Service Supervisor	Passenger Service Agent
Average salary	$38,034	$29,675
Salary range	Between $30,000 And $47,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between passenger service supervisor and passenger service agent education

There are a few differences between a passenger service supervisor and a passenger service agent in terms of educational background:

	Passenger Service Supervisor	Passenger Service Agent
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Passenger service supervisor vs passenger service agent demographics

Here are the differences between passenger service supervisors' and passenger service agents' demographics:

	Passenger Service Supervisor	Passenger Service Agent
Average age	47	45
Gender ratio	Male, 55.0% Female, 45.0%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	8%	12%

Differences between passenger service supervisor and passenger service agent duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Passenger service supervisor vs passenger service agent skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Passenger Service Supervisor
Passenger Service Supervisor vs Passenger Service Agent

Updated January 8, 2025

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