Passenger service supervisor vs service supervisor

The differences between passenger service supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $38,034 average annual salary of a passenger service supervisor.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Passenger service supervisor vs service supervisor overview

	Passenger Service Supervisor	Service Supervisor
Yearly salary	$38,034	$52,539
Hourly rate	$18.29	$25.26
Growth rate	-4%	6%
Number of jobs	20,660	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Passenger service supervisor vs service supervisor salary

Passenger service supervisors and service supervisors have different pay scales, as shown below.

	Passenger Service Supervisor	Service Supervisor
Average salary	$38,034	$52,539
Salary range	Between $30,000 And $47,000	Between $34,000 And $80,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Apple
Best paying industry	-	-

Differences between passenger service supervisor and service supervisor education

There are a few differences between a passenger service supervisor and a service supervisor in terms of educational background:

	Passenger Service Supervisor	Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Passenger service supervisor vs service supervisor demographics

Here are the differences between passenger service supervisors' and service supervisors' demographics:

	Passenger Service Supervisor	Service Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between passenger service supervisor and service supervisor duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Passenger service supervisor vs service supervisor skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Passenger Service Supervisor
Passenger Service Supervisor vs Service Supervisor

Updated January 8, 2025

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