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The differences between passenger service supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $38,034 average annual salary of a passenger service supervisor.
The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Passenger Service Supervisor | Support Supervisor | |
| Yearly salary | $38,034 | $47,047 |
| Hourly rate | $18.29 | $22.62 |
| Growth rate | -4% | 10% |
| Number of jobs | 20,660 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Passenger service supervisors and support supervisors have different pay scales, as shown below.
| Passenger Service Supervisor | Support Supervisor | |
| Average salary | $38,034 | $47,047 |
| Salary range | Between $30,000 And $47,000 | Between $31,000 And $69,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Cisco |
| Best paying industry | - | Technology |
There are a few differences between a passenger service supervisor and a support supervisor in terms of educational background:
| Passenger Service Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between passenger service supervisors' and support supervisors' demographics:
| Passenger Service Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |