Passenger service supervisor vs unit supervisor

The differences between passenger service supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a unit supervisor. Additionally, a unit supervisor has an average salary of $48,749, which is higher than the $38,034 average annual salary of a passenger service supervisor.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a unit supervisor are patients, corrective action, and social work.

Passenger service supervisor vs unit supervisor overview

	Passenger Service Supervisor	Unit Supervisor
Yearly salary	$38,034	$48,749
Hourly rate	$18.29	$23.44
Growth rate	-4%	6%
Number of jobs	20,660	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Passenger service supervisor vs unit supervisor salary

Passenger service supervisors and unit supervisors have different pay scales, as shown below.

	Passenger Service Supervisor	Unit Supervisor
Average salary	$38,034	$48,749
Salary range	Between $30,000 And $47,000	Between $30,000 And $78,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Berkshire Hathaway
Best paying industry	-	Hospitality

Differences between passenger service supervisor and unit supervisor education

There are a few differences between a passenger service supervisor and a unit supervisor in terms of educational background:

	Passenger Service Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Passenger service supervisor vs unit supervisor demographics

Here are the differences between passenger service supervisors' and unit supervisors' demographics:

	Passenger Service Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between passenger service supervisor and unit supervisor duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Passenger service supervisor vs unit supervisor skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Passenger Service Supervisor
Passenger Service Supervisor vs Unit Supervisor

Updated January 8, 2025

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