Pathology secretary/transcriptionist vs patient service representative

Differences between pathology secretary/transcriptionist and patient service representative duties and responsibilities

Pathology secretary/transcriptionist example responsibilities.

• Conduct 6 mass vaccination campaigns, manage protein-calorie malnutrition, coordinate epidemiological surveillance, and direct health facility rehabilitation
• Communicate effectively and professionally with many physicians and patients regarding pathology and other test results.
• Prepare surgical and cytology reports including ICD-9 and CPT coding.
• Retrieve insurance information of patients and ensure referrals and authorizations are received as needed.
• Order testing for outpatients in a laboratory setting and transcription of pathology and cytology reports.
• Work extensively with pathologists and vendor as the transcription representative for implementation of voice recognition system.
Show more

Patient service representative example responsibilities.

• Manage the daily release of charges to A/R.
• Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
• Provide caring and compassion to elderly and developmentally disable patients.
• Demonstrate respect, compassion and confidentiality for patients and family members.
• Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
• Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.
Show more