Patient access representative vs registration coordinator

Differences between patient access representative and registration coordinator duties and responsibilities

Patient access representative example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
• Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
• Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
• Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
• Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
• Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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Registration coordinator example responsibilities.

• Complete follow up calls to patients about their office visits and schedule surgery dates and times.
• Provide Commercial/private health plans, Medicare and Medicaid metrics and data collection.
• Call each patient day before surgery or procedure and give them their Pre-Op instructions and arrival time.
• Complete Medicaid application for clients without insurance.
• Communicate effectively with patients, physicians, insurance companies, case management and all hospital departments.
• Provide follow-ups when necessary for patients regarding their insurance coverage status as it relates to clinical visits and/or medication prescriptions.
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